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Offering our customers assistance for a comfortable flight (International Flights)

To provide a pleasant journey, the ANA Group is pleased to offer information and assistance to customers, including disabled passengers, pregnant women and elderly passengers at the airport from departure to arrival, and of course, during the flight.

We will assist disabled passengers to meet special requests

The ANA Group provides assistance for passengers with disabilities or for those who are ill or injured to assure a safe, secure and comfortable travel.

If you need any assistance, please let us know. 

At the ANA Disability Desk, we are here to provide customers with consultation and assistance on the use of our service.
If you need special attention or service due to physical limitations or being under treatment, or to use medical equipment during the flight, please do not hesitate to contact the ANA Disability Desk.

We assist passengers who need special assistance during their journey

We will provide assistance for expectant mothers.

We provide assistance for passengers traveling with infants or small children.

We will provide assistance for children traveling alone.

We will provide assistance for elderly passengers aged 65 years old and older.

We will provide assistance for customers traveling with a much loved pet.