Contact us [International]
This page contains contact telephone numbers for International flight reservations, as well as information on changing/canceling reservations and making seat reservations. You can also find out about award ticket waitlisting for International flights and canceling reservations.
- Information
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- Apology: ANA Reservation Center Congestion and Change of business hours
- [Information] Latest flight status
- Use ANA Chatbot, our automatic response service. The procedures for making an inquiry via chat have changed.
- As of Wednesday, February 12, 2020, we have ended the day's departure/Arrival Information service using the automated voice response system.
Special Notice
Due to the spread of Novel Coronavirus (COVID-19), the business hours of ANA Contact Center (English, Japanese) is changed from April 18, 2020.
- ■ Applicable period
From Saturday April 18 (for the time being)
- ■ Business hours (Japan Standard Time)
Domestic (Including Award Tickets) 8:00 - 20:00 (open year around)
International (Including Award Tickets) 8:00 - 19:00, 22:00 - 8:00 (open year around)
ANA Mileage Club 9:00 - 17:00 (Monday - Saturday) (Closed on Sundays and National holidays in Japan)
We apologize for any inconvenience this may cause.
Procedures/Information for International Flights
You can also confirm reservation changes and flight status online.
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