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Airport Guide for New Chitose Airport
This is a guide for each airport where ANA is in service.
Information
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Due to the renewal of the passenger service system for Japan domestic flights from May 19, 2026, there will be some service restrictions on Japan domestic flights during the system transition period. For details, please refer to the webpage about service limitations during the system transition period.
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Regarding the security checkpoint renovation work
We carry out a large-scale renovation of the security checkpoint starting in November 2025. During the renovation period, we expect congestion at the security checkpoint, so please arrive at the airport with plenty of time to spare.
We apologize for the inconvenience and appreciate your understanding.
For details about the work, please refer to the investigation regarding the improvement of the security checkpoint in the domestic passenger terminal building.
Counter opening times
6:30 AM to 9:25 PM
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*
Some airport counters are either closed temporarily or operating at different hours.
Airport Facilities
2nd floor Departure Lobby Counters / Departure Lobby
Approximate Travel Times from Security Checkpoints
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Boarding gates 0–3 (to boarding gate 0)
Departure security checkpoints: From B: 5 mins. / From C: 8 mins.
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Boarding gates 101–102 (to bus boarding gate 102)
Departure security checkpoints: From B: 4 mins. / From C: 7 mins.
1st floor Arrival Lobby
- To customers who use the facility
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The baggage drop-off counters are located on the 2nd floor.
B1 Platform for JR line
Airport Information
New Service Information
The approximate time required to pass through security is displayed. Please check-in advance before coming to the boarding gate in good time.
Please check the airport’s congestion status for information on current waiting times.
ANA FESTA
Make Your Travel Experience More Pleasant
We recommend confirming information on the Online Check-in, baggage, and other services to ensure things go more smoothly at the airport.
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