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Online customer support in the event of anticipated flight cancellation or flight delay (Japan Domestic Flights)

The ANA website offers a wide range of support services that enable us to let customers know as soon as possible when reserved flights may get delayed or canceled due to poor weather conditions or mechanical issues.

Information

Inquiries can be easily made through the ANA chatbot during typhoons, snowfall, and other poor weather conditions.

Latest flight status (Japan Domestic Flights)

Customers can change flights or make refund requests through the ANA website when their flight is expected to be delayed or canceled due to poor weather conditions, etc., or when flights have actually been delayed or canceled.

At reservation

Information regarding flight delays and cancellations will be sent to your registered email address as soon as possible.

Please register your email address when making your reservation.

You can also register after completing your reservation.

ANA sends email in the following cases

When there is a change in seat number or departure time that affects your flight reservation
When there is a confirmed flight delay or flight cancellation that affects your flight reservation

*

Information about flight delays, cancellations, etc. are also provided via SMS (Short Message Service).

Before departure

You can check the flight status before leaving your home or on the way to the airport using the methods described below.

ANA will notify you by email of changes in your flight information.

You can check the latest flight status from a computer, cell phone, or smartphone.

ANA also posts the latest "flight outlook information" on X.

Receive ANA app push notifications on flight delays, cancellations and more

Guide to flight status

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Flight cancellation or delay due to bad weather

Procedures and customer support available when there is flight cancellation or delay caused by bad weather

There is no charge for refunds or flight changes.

You can change your reservation or request a refund via the ANA website.

You can obtain certificates of delay/cancellation online. (These can also be obtained at a later date.)

Transfer and refunds due to bad weather

Flight cancellations and delays in the event of mechanical failure, etc.

Procedures and customer support available when there is flight cancellation or delay caused by mechanical failure

There is no charge for refunds or flight changes.

You can change your reservation or request a refund via the ANA website.

ANA will pay transport and accommodations costs if you are unable to reach the destination within the day.

You can obtain certificates of delay/cancellation online. (These can also be obtained at a later date.)

Transfer and refunds due to aircraft maintenance

Useful ANA services

Issuing of certificates of flight cancellation and flight delay

Standby at the Airport

email address registration

*

Customers who completed their reservation by phone can also register an email address.

Frequently Asked Questions

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