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Online customer support in the event of anticipated flight cancellation or flight delay (Japan Domestic Flights)

The ANA website offers a wide range of support services that enable us to let customers know as soon as possible when reserved flights may get delayed or canceled due to poor weather conditions or mechanical issues.

At reservation

Information regarding flight delays and cancellations will be sent to your registered email address as soon as possible.


Please register your email address when making your reservation.

You can also register after completing your reservation.

ANA sends email in the following cases

  • When there is a change in seat number or departure time that affects your flight reservation

  • When there is a confirmed flight delay or flight cancellation that affects your flight reservation

Useful ANA services

  • Customers who completed their reservation by phone can also register an email address.