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Airport Information

Please see below for notices from the airports across Japan at which ANA operates services.

Information

Haneda Airport

Time required for procedures during busy periods

  Congested periods Required time (approx.)
Baggage check-in All day 40 minutes (Staffed counters)
*Customers using the ANA Baggage Drop service will have a maximum wait of around 10 minutes to check in their baggage.
Security All day 30-40 minutes

Regarding Renovation Work at Terminal 2

From October 3, 2022 onward, some boarding gates will be closed and their operations changed.
On April 13, 2023, the bus departure area for the shuttle bus to the satellite terminal will be moved inside the bus lounge.

Connecting at Haneda Airport

Congestion Status Notices

The approximate time required to pass through baggage and security checkpoints is displayed. Please confirm it in advance and proceed to the boarding gate in good time.

Renovation of Security Checkpoints

Smart lanes have been introduced at security checkpoints A, B and C.

Note

As of March 15, 2022, the baggage check-in counter at counter 4 has changed to counter 3.

New Chitose Airport

Time required for procedures during busy periods

  Congested periods Required time (approx.)
Baggage check-in 7:00 AM to 8:15 AM
9:15 AM to 12:15 PM
12:45 PM to 6:15 PM
30-40 minutes
Security 7:00 AM to 8:30 AM
9:45 AM to 12:30 PM
1:00 PM to 6:30 PM
30 minutes
  • Time limits may be in place for baggage check-in during busy periods at baggage check-in counters and self-service baggage drop machines.

  • Procedures for wheelchair users and the ANA Junior Pilot service can be completed at Special Assistance Counter No.1.

    Wheelchair users are kindly asked to complete the form for procedures placed near the Special Assistance Counter No.1 entrance.

Congestion Status Notices

The approximate time required to pass through baggage and security checkpoints is displayed. Please check-in advance before coming to the boarding gate in good time.

Narita Airport

Time required for procedures during busy periods

  Congested periods Required time (approx.)
Baggage check-in 4:00 PM to 6:00 PM 15-20 minutes
Security 4:00 PM to 6:00 PM 20-30 minutes
  • Time limits may be in place at security checkpoints during busy periods.

Chubu Airport

Note

The locations of ANA PREMIUM CHECK-IN, self-service check-in machines, the group check-in counter and Special Assistance Counter will change as of December 8, 2019.
For details, please see the airport map on Airport Guide for Chubu Centrair Int'l Airport Terminal 1.

Time required for procedures during busy periods

  Congested periods Required time (approx.)
Baggage check-in 6:30 AM to 8:00 AM 30 minutes
Security 7:00 AM to 8:00 AM
10:30 AM to 12:00 PM
4:30 PM to 6:00 PM
30 minutes
20 minutes
20 minutes

Congestion Status Notices

The approximate time required to pass through security is displayed. Please check-in advance before coming to the boarding gate in good time.

Itami Airport

Note

The departure lobby counters have been renovated and reopened as of July 17, 2020. Please see the airport map for further details.
The counter for customers requiring assistance has been revamped as Special Assistance Counter as of May 26, 2020.
As of September 2019, the renovated ANA PREMIUM CHECK-IN facilities have been relocated to the 2nd floor.

Time required for procedures during busy periods

  Congested periods Required time (approx.)
Baggage check-in All day 30 minutes
Security All day 15-20 minutes
  • Time restrictions may be placed on baggage check-in and security checkpoint procedures during busy periods.

    Be sure to arrive at the airport with plenty of time to spare.

Congestion Status Notices

The approximate time required to pass through security is displayed. Please check-in advance before coming to the boarding gate in good time.

Kansai Airport

Time required for procedures during busy periods

  Congested periods Required time (approx.)
Baggage check-in 7:00 AM to 8:00 AM
9:00 AM to 10:00 AM
30-40 minutes
Security 7:00 AM to 8:00 AM
9:00 AM to 10:00 AM
30 minutes
  • Time restrictions may be placed on baggage check-in and security checkpoint procedures during busy periods.

    Be sure to arrive at the airport with plenty of time to spare.

Note

Renovation Work on Terminal Building

The check-in counters, security checkpoints, boarding gates, and arrival lobby for Japan domestic flights will move to different locations on October 26, 2022.
Please come to the airport with plenty of time to spare.
Due to the renovation work at the terminal, some areas of the terminal are inaccessible and walkways have become narrower in a number of locations.

Please note that some boarding gate locations have also changed.

For details of the work being undertaken, please see Notice of Renovation Work at the Kansai International Airport Terminal 1 Building.

Fukuoka Airport

Route to Airport from Fukuoka-kuko (Airport) Station (Fukuoka City Subway)

After arriving at Fukuoka-kuko (Airport) Station, customers coming to an ANA counter should proceed to the 1st floor, whereas those using the Online Check-in and PREMIUM CHECK-IN should proceed to the 2nd floor.

Time required for procedures during busy periods

  Congested periods Required time (approx.)
Baggage check-in 6:00 AM to 1:30 PM
3:00 PM to 6:00 PM

30 minutes (Staffed counters)
ANA Baggage Drop is also available for use.
*Some items cannot be checked in using ANA Baggage Drop.
Security All day 20-30 minutes
  • Start of Use of New Bus Lounge from January 30, 2020: Boarding gates 81 and 82 / Recommended security checkpoint: South

  • Airport parking facilities will be heavily congested. Customers are advised to use public transport.

  • Recommended security checkpoints: [North] Gates 1-8; [South] Gates 9-12, 81-82

  • Customers with baggage to check in: There are some items that cannot be handled as checked baggage. Please confirm these before coming to the airport. (Such items include portable battery chargers, electronic cigarettes, and lighters.)

  • Procedures for StarFlyer, IBEX Airlines, and Oriental Air Bridge can also be completed at the ANA counter on the first floor.

Congestion Status Notices

The approximate time required to pass through security is displayed. Please check-in advance before coming to the boarding gate in good time.

Naha Airport

Time required for procedures during busy periods

  Congested periods Required time (approx.)
Baggage check-in 9:30 AM to 2:00 PM 30 minutes (Staffed counters)
*Customers using the ANA Baggage Drop
service will have a shorter waiting time to check in their baggage.
Security 10:30 AM to 11:30 AM
1:30 PM to 2:30 PM
30 minutes
  • A baggage packing area has been set up in front of the counter. This area can be used by customers with unsealed items of baggage, baby strollers, and so on.

  • Time limits may be in place for baggage check-in during busy periods at baggage drop counters.

Congestion Status Notices

The approximate time required to pass through security is displayed. Please check-in advance before coming to the boarding gate in good time.

Other Airports

Time required for procedures during busy periods

  Required time (approx.)
Baggage check-in 30-40 minutes
Security 30-40 minutes