Changes and Refunds

ANA Domestic Flight Awards

Changes

Procedures to Make Changes

Press Check or Change an ANA Japan Domestic Flight Award Reservation and then log into your account to request a change.

  • Procedures for changes cannot be completed at the airport.

It is possible to change to another flight on the same sector (on the same day or on a different day).

  • Reservation changes must be made by 1 day prior to the new departure date and before the departure time of the originally reserved flight.
  • The names of the passenger and the AMC member who is providing the miles, as well as the sectors and the number of sectors, cannot be changed after an application has been submitted.
  • The direction of travel cannot be reversed.

Example:

Departure Date of the Originally Reserved Flight New Departure Date Deadline for Reservation Changes
November 20 November 18 Up to November 17
November 20 November 21 By the departure time of the originally reserved flight on November 20

Adjustments to Meet the Required Number of Miles

If a departure date change results in a change in the seasonality of the flight award, adjustments must be made to meet the required number of miles.

If the required number of miles increase

  • You must use additional miles to account for the difference.
  • The miles will be automatically deducted from the member’s mileage account in order of the earliest expiration date. If there are miles with the same expiration date in different mileage account groups, they will be automatically combined and deducted in accordance with the following order of priority.
    Order of priority for combining miles: Group 4→3→2→1
  • If you do not have the additionally required miles in your mileage account, the reservation change will not be accepted.

If the required number of miles decrease

  • The difference in miles will be refunded.
  • The miles to be refunded will be taken from those that were deducted upon flight award redemption in order of the latest expiration date. They will be refunded to their original mileage account groups and have their original expiration dates. If there are miles with the same expiration date in different mileage account groups, they will be refunded in accordance with the following order of priority.
    Order of priority for refunding: Group 1→2→3→4
  • For information on how each mileage account group differs, please see What Are Mileage Account Groups?
  • Only miles can be used to account for differences in required mileage. Other payment methods such as cash cannot be used.
Notes
  • Even if seats are available, it will not be possible to change to an earlier flight on the same sector upon arrival at the airport on the departure date of your reserved flight.
  • Open tickets cannot be issued. Please make a reservation for the flight you wish to use.
  • With the exception of flights that are used under the conditions described in the previous point, domestic flight award tickets are only valid for the corresponding reserved flight.
  • If you wish to use the ANA Card Family Miles service to combine your family members' miles to redeem awards, please check the information in the Award Redemption section of the ANA Card Family Miles page.
  • A Passenger Facility Charge (PFC) will be introduced for flights from October 31, 2021 onward. For further details, please see Introduction of Domestic Passenger Facility Charge (PFC) for Flight Award Tickets
  • If you change your departure/arrival location from one Passenger Facility Charge (PFC) airport to another such airport, you may be asked to pay the difference between the two charges. You will be notified upon changing your reservation if this is the case.
Notes
  • Even if seats are available, it will not be possible to change to an earlier flight on the same sector upon arrival at the airport on the departure date of your reserved flight.
  • Reservation changes must be made by the day prior to the new departure date. Open tickets cannot be issued. Please make a reservation for the flight you wish to use.
  • *If a departure date change results in a change in the seasonality of an award ticket, the required mileage will be adjusted.
    If the required mileage increases, additional miles must be paid to account for the difference.
    If you do not have the additionally required miles in your mileage account, the reservation change will not be accepted.
    On the other hand, if the required mileage decreases, the difference will be refunded. However, miles that have expired at the time of refund processing cannot be refunded. Only miles can be used to account for differences in required mileage. Other payment methods such as cash cannot be used.
  • With the exception of flights that are used under the conditions described in the previous point, domestic flight award tickets are only valid for the corresponding reserved flight.

Changing Departure and Arrival Airports

For Tokyo and Osaka routes, Japan domestic flight awards can be used interchangeably between the listed airports.

Routes to/from Tokyo

Haneda Airport, Narita Airport

Routes to/from Osaka

Itami Airport, Kansai Airport, Kobe Airport

  • For routes to/from the 3 airports in northern Kyushu (Fukuoka, Kitakyushu, Saga) and the 2 airports in the Chugoku region (Hiroshima, Iwakuni), the departure and arrival airports cannot be changed.

Refunds for Unused Awards

If you wish to request a refund for a Japan domestic flight award based on your own reasons, you will only be able to do so if all sectors are unused. After the designated amount of miles is deducted as a refund charge*1, the miles will be refunded to the mileage account.

  • *1.The number of miles payable for the refund charge will be automatically deducted from the member’s account in order of the earliest expiration date.If there are miles with the same expiration date in different mileage account groups, they will be automatically combined and deducted in accordance with the following order of priority.
    Order of priority for combining miles: Group 4→3→2→1
  • For information on how each mileage account group differs, please see What Are Mileage Account Groups?
  • Passenger Facility Charges (PFC) will be refunded for unused flight awards.
Refunds for unused awards
Mileage for Refund Charge

3,000 miles per customer

  • If reservations and ticketing were completed for each sector separately, a 3,000 mile refund charge is required for each customer and each sector.
  • If you use any of the campaign offerings, etc., the mileage required for the handling fee may differ.
Application Acceptance Period Please call us by the departure time of the flight reserved for your first sector.
Expiration Dates for Refunded Miles Only miles that have not expired at the time of refund will be refunded to their original mileage account groups and with their original expiration dates.

Examples of Unused Award Refund

When no miles have expired at the time of the refund.

  • Miles will be refunded to their original mileage account groups and with their original expiration dates.
  • The 3,000 miles payable for the refund charge will be deducted in order of the earliest expiration date. If there are miles with the same expiration date in different mileage account groups, they will be automatically combined and deducted in accordance with the following order of priority.
    Order of priority for combining miles: Group 4→3→2→1
Example 1: When 20,000 miles are refunded for an unused award on October 1, 2019
Accrual Month and Year April 2019 May 2019 June 2019 Total
Mileage Expiration Date April 30, 2022 May 31, 2022 June 30, 2022 -
Miles Used to Redeem Award -3,000 -15,000 -2,000 -20,000
Refunded Miles +3,000 +15,000 +2,000 +20,000
Mileage for Refund Charge -3,000 0 0 -3,000
Mileage Balance After Refund 0 15,000 2,000 17,000
(refunded amount)

When some miles have expired at the time of the refund.

  • Only miles that have not expired at the time of refund will be refunded to their original mileage account groups and with their original expiration dates.
  • Miles that have expired at the time of refund processing cannot be refunded.
  • The 3,000 miles payable for the refund charge will be deducted in order of the earliest expiration date. If there are miles with the same expiration date in different mileage account groups, they will be automatically combined and deducted in accordance with the following order of priority.
    Order of priority for combining miles: Group 4→3→2→1
Example 2: When 20,000 miles are refunded for an unused award on May 10, 2019
Accrual Month and Year April 2016 May 2016 June 2016 Total
Mileage Expiration Date April 30, 2019 May 31, 2019 June 30, 2019 -
Miles Used to Redeem Award -3,000 -15,000 -2,000 -20,000
Refunded Miles 0 +15,000 +2,000 +17,000
Mileage for Refund Charge 0 -3,000 0 -3,000
Mileage Balance After Refund 0 12,000 2,000 14,000
(refunded amount)
Notes
  • Refund requests must be received no more than 30 days after the flight award's expiration date. However, you will not be entitled to a refund if the first flight within your itinerary has already departed or if you have already used at least one sector.
  • If the reserved flight was not canceled in advance, the unused award will not be eligible for refunds.
  • Miles that have expired at the time of refund processing cannot be refunded.
  • If the number of miles that are eligible to be refunded is less than what is required for the refund charge, a refund cannot be given.
  • If multiple customers are under an award to be refunded, the refund charge will be applied to each customer.

Transfer and refunds due to bad weather, etc.

  • If your reserved flight is (will be) delayed or canceled due to circumstances beyond ANA's control (e.g., typhoon, heavy snow), you can either change to another ANA flight or request a mileage refund.
  • Changes and refunds can be processed the day after the departure date of the scheduled flight. Please complete the necessary procedures within the 10 days following the departure date on your reservation.
  • A verification code (ANA Mileage Club Customer Number, Confirmation Number) is required to be submitted.

Reservation Changes (Reserving an Alternative ANA Flight)

To reserve an alternative flight, please go to the reservation details screen on the ANA website to complete the necessary procedures or call us.

  • You can change your flight to a new flight with vacant seats departing within 30 days of the scheduled departure date. (Requests can be made after the flight is delayed or canceled.)
  • Please complete the necessary procedures within the 10 days following the departure date on your reservation.

Mileage Differences When the Seasonality Changes as a Result of a Departure Date Change

  • If the required mileage increases after changing to another flight, this additional mileage will not be requested from customers. *1
  • If the required mileage decreases after changing to another flight, the difference will be refunded. *1
  • Miles will be refunded based on the difference calculation method specified by ANA.
  • Difference miles to be refunded will be taken from those that were deducted upon flight award redemption in order of the latest expiration date. They will be refunded to their original mileage account groups and have their original expiration dates. If there are miles with the same expiration date in different mileage account groups, they will be refunded in accordance with the following order of priority.
    Order of priority for refunding: Group 1→2→3→4
  • Miles expired at the time of refund procedures cannot be refunded.
  • *1.This handling applies to those changing to a flight departing no later than 30 days after the scheduled departure date of their originally reserved flight. If the ticket's validity is longer and a change is requested from 31 days or later, the required mileage must be adjusted.

Refunds

To request a refund, please go to the reservation details screen on the ANA website to complete the necessary procedures or call us.

  • Please complete the refund request procedures within the 10 days following the scheduled departure date of your reserved flight. (Refund requests can be made after the flight is delayed or canceled.)
  • If you have unused sectors but would only like to request a refund for some of them, you will not be able to do so on the ANA website. Please contact the ANA Mileage Club Service Center

Refund Charge

Refund charges will not apply.

  • However, once you have been served on Reservation change, if you wish to request a refund based on your own reasons, you will only be able to do so if all sectors are unused and 3,000 miles per person will be required as a refund charge. Please check Refunds for Unused Awards for details.
When All Sectors are Unused

Miles will be refunded to their original mileage account groups and with their original expiration dates.

When Some Sectors Have Been Used

Out of the miles that were deducted for flight award redemption, we will calculate how many were used for refundable sectors. We will then refund these miles in order of the latest expiration date, and they will be refunded to their original mileage account groups and have their original expiration dates.If there are miles with the same expiration date in different mileage account groups, they will be refunded in accordance with the following order of priority.
Order of priority for refunding: Group 1→2→3→4

  • Miles that have expired at the time of refund processing cannot be refunded.

Mileage Refund Calculation Method

Number of miles to be refunded = Number of miles used to redeem the unused flight award sector (routes other than those for Okinawa's outlying islands)

Number of miles to be refunded = Miles Used for Award Redemption ÷ Total Itinerary Mileage x Number of Refund-eligible Sectors (Routes to/from Okinawa's Outlying Islands) 

Transfer and refunds due to aircraft maintenance

  • Flights that are delayed or canceled due to involuntary reasons such as aircraft maintenance can be changed or refunded.
  • Changes and refunds can be processed the day after the departure date of the scheduled flight. Please complete the necessary procedures within the 10 days following the departure date on your reservation.
  • A verification code (ANA Mileage Club Customer Number, Confirmation Number) is required to be submitted.

Reservation Changes (Reserving an Alternative ANA Flight)

To reserve an alternative flight, please go to the reservation details screen on the ANA website to complete the necessary procedures or call us.

  • You can change your flight to a new flight with vacant seats departing within 30 days of the scheduled departure date. (Requests can be made after the flight is delayed or canceled.)
  • Please complete the necessary procedures within the 10 days following the departure date on your reservation.

Mileage Differences When the Seasonality Changes as a Result of a Departure Date Change

  • If the required mileage increases after changing to another flight, this additional mileage will not be requested from customers. *1
  • If the required mileage decreases after changing to another flight, the difference will be refunded. *1
  • Miles will be refunded based on the difference calculation method specified by ANA.
  • The miles to be refunded to settle the difference will be valid until the end of the month 36 months after the point of refund. Furthermore, they will be refunded to their original mileage account groups in accordance with the following order of priority.
    Order of priority for refunding: Group 1→2→3→4
  • *1.This handling applies to those changing to a flight departing no later than 30 days after the scheduled departure date of their originally reserved flight. If the ticket's validity is longer and a change is requested from 31 days or later, the required mileage must be adjusted.

Refunds

To request a refund, please go to the reservation details screen on the ANA website to complete the necessary procedures or call us.

  • Please complete the refund request procedures within the 10 days following the scheduled departure date of your reserved flight. (Refund requests can be made after the flight is delayed or canceled.)
  • If you have unused sectors but would only like to request a refund for some of them, you will not be able to do so on the ANA website. Please contact the ANA Mileage Club Service Center

Refund Charge

Refund charges will not apply.

  • However, once you have been served on Reservation change, if you wish to request a refund based on your own reasons, you will only be able to do so if all sectors are unused and 3,000 miles per person will be required as a refund charge. Please check Refunds for Unused Awards for details.
When All Sectors are Unused

Miles will be refunded to their original mileage account groups. The miles to be refunded will be valid until the end of the month 36 months after the point of refund.

When Some Sectors Have Been Used

Out of the miles that were deducted for flight award redemption, we will calculate how many were used for refundable sectors. The miles to be refunded to settle the difference will be valid until the end of the month 36 months after the point of refund. Furthermore, they will be refunded to their original mileage account groups in accordance with the following order of priority.
Order of priority for refunding: Group 1→2→3→4

  • Expiration dates for refunded mileage will be reset to the most recent accrual month. If some of the miles have expired at the time of refund processing, these expired miles will also be refunded.

Mileage Refund Calculation Method

Number of miles to be refunded = Number of miles used to redeem the unused flight award sector (routes other than those for Okinawa's outlying islands)

Number of miles to be refunded = Miles Used for Award Redemption ÷ Total Itinerary Mileage x Number of Refund-eligible Sectors ( Routes to/from Okinawa's Outlying Islands ) 

Inquiries

Procedures cannot be completed at the airport.

Complete Procedure via the ANA Website

After logging in, use the Members-only Features to complete the procedures.

Procedures by Telephone

Domestic Flights/Flights Award Reservations (Select "2") 

For Customers Outside Japan
Contact Information

For Customers Outside Japan
Contact Information