Reservation Inquiries (Including Award Tickets) (International Flights)

This page contains information on making inquiries about ANA international flights. It includes frequently asked questions and contact information for email/telephone inquiries. You can also find out how to confirm the status of international flights and make online reservations.

Information

As of Wednesday, February 12, 2020, we have ended the day's Departure/Arrival Information service using the automated voice response system.

FAQ

Cancellation/Delay

Cancellation/Delay certificate

Search FAQ by Keyword

Before Making Your Inquiry: You can also check for information on the ANA website.

Manage Reservations/Purchase (International Flights)

Seat Availability/Reservation (International Flights)

Choose Your Inquiry Method

The ANA chatbot is available to answer your questions 24 hours a day, 365 days a year. Please use ANA chat on this page.

Telephone inquiry

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Calls may be connected to offices outside of Japan.
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Please confirm that you have the correct telephone number before dialing.
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If you have a reservation, please have your "Reservation number (6 alphanumeric characters)" or "E-TKT number (13 digits)" ready.
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Ticketing service charge applies to per passenger for one set of flight tickets if you make a reservation by phone.
For details, please refer to "Ticketing Service Charge and Exchange/Reissue Service Charge (International Flights)".
Please refer to "How to Apply for ANA International Flight Awards" for ticket service charge for ANA International Flight Awards.

Some of our customer support staff are currently working from home.
While we maintain strict management standards to ensure quality, you may occasionally hear background noises (such as doorbells) during your call.
We appreciate your kind understanding.

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We also accept calls from non-ANA Mileage Club members.

Reservations / ANA Mileage Club Service Center

Did you forget your Password?

Reservations / ANA Mileage Club Service Center

0570-029-709 call handling system (toll)

Number「2」

03-6741-1120

24hours, open daily

ANA Premium members and ANA Card members may call the phone number for members-only service desk in "My Menu" from the Top page of ANA Website (PC) by logging in.

Reservations

03-6732-5774

24hours, open daily

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If you have inquiries below, please contact 0570-029-709 / 03-6741-1120
- ANA Mileage program
- Medical devices such as CPAP machines for use in-flight
- Payment other than by credit card
- Documents such as Boarding Certificate

ANA international Desk for customers who are about to depart (for customers departing from 3 days prior to departure to the day of departure)

Reservations / ANA Mileage Club Service Center

0570-029-250 Navidial/charged

03-6626-0648

7:00-19:00 JST

My Menu

ANA Contact Information outside Japan

Email inquiry

We cannot provide information on seat availability or handle reservation-related requests (new reservations, changes/cancellations, and refunds) via email.
It may take some time for us to respond to email inquiries.
If you have already made your request over the telephone or on the ANA website, we may not reply to your email.
Receipt can be found here.
We would like to inform you that partial feature restrictions have occured following ANA Website renewal, which will take effect on April 15, 2025, for international flights.
Please see the details.

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We kindly ask that you refrain from using our email replies for other purposes, such as posting them in part or whole on social networking sites.
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Please note that we may not be able to reply depending on the content of your inquiry.
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We do not accept sales-related requests, invitations, etc. via this inquiry form.