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Reservation Inquiries (Including Award Tickets) (International Flights)
This page contains information on making inquiries about ANA international flights. It includes frequently asked questions and contact information for email/telephone inquiries. You can also find out how to confirm the status of international flights and make online reservations.
Information
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As of Wednesday, February 12, 2020, we have ended the day's Departure/Arrival Information service using the automated voice response system.
FAQ
- Before Making Your Inquiry
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You can also check for information on the ANA website.
Choose Your Inquiry Method
ANA message service inquiry
Please use the ANA message service using the LINE app. Our amessage operators are available to assist with your international flight inquiries. When you activate LINE, the text "International flight inquiry" will be entered in the message entry field. Please send the message as it is.
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If you are using a PC, you can start the LINE app from the 2D barcode below.
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You will receive an automated message confirming your request. After you have answered all the questions, a message operator will confirm the content of the conversation.
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Please note that a message operator will reply to you between 10:00 am and 5:00 pm (JST/every day). We appreciate your understanding that we may not be able to provide immediate responses.
Other Services (International)
Member Login
Information for Members Logging In
- Before proceeding to log in, please be sure to read and accept the section on the purpose of using personal information in the ANA Privacy Policy.
- Points to note when using your AMC account.
Auto-Login with Cookies
- However, you will need to re-enter your password as a form of verification when making reservations, requesting awards, registering/revising personal information, and using other members-only functions.
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The confirmation screen will reappear after closing all browser windows even if you checked "Do not show this screen again."
Entry of One-Time Password
If you have not received your one-time password
If you do not receive an email, please check your email receipt settings
and then have it re-sent.
If you do not do anything on the screen for a certain amount of time, you will have to request another one-time password.
Select your desired destination email address.
Do you really want to log out?
- If you click "Log Out," you will be logged out even if you have selected "Save Login Status."
- Close all open browser windows if you want to quit your session without logging out.
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The confirmation screen will reappear after closing all browser windows even if you checked "Do not show this screen again."
ANA Biz is a business travel arrangement service.
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