Japan Air Commuter (JAC)

http://www.jac.co.jp/ (Japanese Only)

Information on Services (For Japan Air Commuter-Operated Flights)

These flights are operated with Japan Air Commuter aircraft and crew. Please confirm the following details when traveling with Japan Air Commuter, as airport procedures and services/rules will differ to those for ANA-operated flights.

ANA's Conditions of Carriage for Passengers and Baggage apply to any passengers traveling on a flight with an ANA flight number.

Check-In

Please perform the necessary procedures at a Japan Air Commuter airport counter for Japan domestic flights. Online check-in, self-service check-in machines and self-service baggage drop machines are not available.

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It is not possible to check in at an ANA airport counter for Japan domestic flights.

Seat Reservations

Advance Seat Reservation is not available.
Seat reservation is available at a Japan Air Commuter airport counter for Japan domestic flights on the departure date.

Confirmation of Flight Number

Your boarding pass may only show the operating airline's flight number. The information displays inside the airport will show both the ANA and JAL flight numbers.

Connections

Through check-in (connection procedures) is not available for connections from/to Japan Air Commuter-operated flights.Please complete check-in at the airport for your connection flight.

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Only hand luggage storage accepted.

Baggage

The carry-on baggage and free check-in baggage allowances are as follows.

Carry-On Baggage

Number of items: Up to 2 pieces including personal belongings
Weight: 10 kg or less
Size: Total linear dimension must be within 100 cm. (Within 45 cm (width) x 35 cm (height) x 20 cm (depth))

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However, only items that can be safely stowed in the overhead compartment or under the seat in front of you will be permitted as carry-on baggage.
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Carry-on violin cases are not available for borrowing.

Weight, size and number of items which can be checked in free of charge

Weight

Free of charge up to 23kg per piece

Size

The total linear dimensions (length, width, height) per item are no more than 158 cm.

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Within 50 cm (length) x 60 cm (width) x 120 cm (height)
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Includes wheels and handle
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Even if the total linear dimensions of your baggage are no more than 158 cm, restrictions may apply to the longest side depending on the aircraft to be used for your flight.

Number of Pieces

Up to 2 pieces

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Depends on the fare purchased.

Excess baggage charges will apply when checking in baggage which exceeds the free baggage allowance.
For excess baggage fees, please see Information on Various Fees (Japan Domestic Flights).

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If a single passenger's baggage has a total weight exceeding 100 kg (or 45 kg for aircraft with fewer than 50 seats), it cannot be checked in.

Bulky baggage

Pieces of sports equipment exceeding the three dimensions of 50 cm x 60 cm x 120 cm can be checked in as long as they can be loaded into the aircraft's cargo compartment.

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As Japan Air Commuter flights are operated with small aircraft, space inside the cabin and cargo compartment is limited. For this reason, there may be times when skis, surfboards, golf bags, diving equipment and other large pieces of baggage cannot be checked in.Please note that, in this instance, you will be asked to make arrangements to send your baggage via a parcel delivery service or similar.
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Due to limited loading space in the cargo compartment, contrabasses cannot be accepted.

Pets and Other Animals

Bulldogs and French Bulldogs cannot be transported any time of the year.
For pet fees, please see Information on Various Fees (Japan Domestic Flights).

Kaisoku Takku-bin (Home Delivery)

Not available for use.

Premium Member Services

ANA Premium Members can use the following services when traveling under an ANA flight number.In order to use these services, please present either your digital card on the ANA Mileage Club app or your status card to a member of staff.

① Priority Waitlisting upon Reservation

If the requested flight is fully booked, you will be prioritized on the waitlist.
For details, please see Prioritized Reservation Waiting List.

② Access to Japan Airlines' Priority Check-In Counters and Dedicated Security Checkpoints　* Only at airports where these services are available

For details, please see Japan Domestic Flights: Dedicated Security Checkpoints for Diamond/JGC Premier Members and JAL Global Club (JGC) Entrance (Japanese Only) on the Japan Airlines website.

JAL First Class Counters / Dedicated Security Checkpoints for Diamond/JGC Premier Members

Eligible customers: Diamond Service members + 1 accompanying guest
JAL Global Club (JGC) Counters / JAL Global Club (JGC) Entrance

Eligible customers: Diamond Service members + 1 accompanying guest, Platinum Service Members, Super Flyers Card Members

③ Lounge Access

You can use ANA lounges and shared lounges with which ANA has a contract. Please present your Premium Member status card and boarding pass to a member of staff at the lounge reception. For details, please refer to the ANA Lounge Service page.

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Information on Japan Air Commuter-operated flights is neither displayed nor announced within the lounges. We ask for your kind understanding in this matter, and request that you confirm information about your flight by yourself.

④ Priority Boarding

Premium Members will receive priority when boarding aircraft regardless of their boarding class.

Diamond Service Members

You can receive priority boarding in group 1.
ANA Platinum Service Members/Super Flyers Card Members

You can receive priority boarding in group 2.

⑤ Priority Baggage Claim

A priority tag will be attached to your baggage for priority baggage claim after arrival.

Diamond Service Members

A priority tag printed with the words “FIRST CLASS” will be attached to your baggage.
Platinum Service Members / Super Flyers Card Members

A priority tag printed with the word “PRIORITY” will be attached to your baggage.

Cabin Attendants

Only Japan Air Commuter cabin attendants will be on board.

In-flight services

In-flight services are provided in accordance with Japan Air Commuter's service standards (Japanese Only)

No Smoking / Smoking

All seats are non-smoking.

Mileage Premium Point accrual

You will only be eligible for mileage/Premium Point accrual, if you travel under an ANA flight number.

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Mileage from Star Alliance member airlines, Star Alliance Connecting Partners and mileage partner airlines is not eligible for mileage accrual.

Customers with Disabilities

The following customers should contact the ANA Disability Desk or Domestic Reservation and Customer Service Center after making their reservation (It may not be possible to board Japan Air Commuter-operated flight.)

Customers who are seriously ill/injured, have difficulty walking alone, use an electric wheelchair, are visually impaired (if they are completely blind and traveling alone), or will bring a medical oxygen cylinder to use on board the aircraft

For more details, please see Customers on Codeshare Flights.

Passengers traveling with infants or small children

Child seats are not available for borrowing from the airline.
Furthermore, customers cannot bring their own child seats on board.

Other Information

The available fares differ by route.
It is not possible for one passenger to use two or more seats (for an extra seat fee or cabin baggage fee).
Standby (waitlisting) at the airport on the departure date is not available.
Not eligible for the ANA Junior Pilot service.