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Inquiries for Customers with Disabilities

ANA provides consultation and assistance to customers with disabilities, illness or injury to help them have a safe and comfortable journey. If you have any questions or concerns please contact the ANA Disability Desk.

Contact information for those residing in the US

FAQ

Wheelchair
Child
Elderly passengers
Stroller
Crutches
Disabled passengers

ANA Disability Desk

We handle inquiries and requests from customers with disabilities, illnesses or injuries to help them have a safe and comfortable journey. If you have any questions or concerns about using medical equipment on board or traveling on an aircraft while undergoing medical treatment, please do not hesitate to contact us.

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  • *

    Please confirm that you have the correct telephone number before dialing.

We handle inquiries and requests from customers with disabilities, illnesses or injuries to help them have a safe and comfortable journey. Please see ANA Disability Desk for more details.

Toll-free number

0120-029-377

Call Handling System

0570-029-377

Fixed rate within Japan

Tokyo

03-6741-8900

9:00AM - 5:00PM, open daily
  • *

    Toll free numbers are not available for cell phones.

  • *
    If you wish to contact us from outside Japan, first dial the country code for Japan (81) and then the telephone number without the 0.

Other Support

What Is the ANA Disability Desk?

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Contact ANA / Frequently Asked Questions (FAQ)

Contact us (Japan Domestic Flights)

Contact us (International Flights)

Contact us (ANA Mileage Club)

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Receiving the APEX World Class award, their highest rating!

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