Inquiries for Customers with Disabilities

ANA provides consultation and assistance to customers with disabilities, illness or injury to help them have a safe and comfortable journey. If you have any questions or concerns please contact the ANA Disability Desk.

FAQ

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ANA Disability Desk

We handle inquiries and requests from customers with disabilities, illnesses or injuries to help them have a safe and comfortable journey. If you have any questions or concerns about using medical equipment on board or traveling on an aircraft while undergoing medical treatment, please do not hesitate to contact us.

Telephone inquiry

  • Please confirm that you have the correct telephone number before dialing.

ANA Disability Desk

We handle inquiries and requests from customers with disabilities, illnesses or injuries to help them have a safe and comfortable journey. Please see ANA Disability Desk for more details.

9:00-17:00, open daily

Fixed rate within Japan

9:00-17:00, open daily

  • Toll free numbers are not available for cell phones.
  • If you wish to contact us from outside Japan, first dial the country code for Japan (81) and then the telephone number without the 0.

FAX inquiry

  • Toll free numbers are not available for cell phones.

Other Support