Transfer and refunds due to aircraft maintenance

We sincerely apologize for any inconvenience caused by flight delay or cancellation.

Transfer and refunds due to bad weather, etc.

Changes and Refunds

Flights that are delayed or canceled due to involuntary reasons such as aircraft maintenance can be changed or refunded.
To complete the procedure, your reservation number or ticket number will be required.

Changes

Once the delay/cancellation of the reserved flight is confirmed, please complete the procedures at least 20 minutes prior to the departure of the reserved flight.

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It is not possible to change reservations on the ANA Website less than 20 minutes prior to departure.

Refunds

Please complete the procedure within 1 year and 30 days after the start date of the trip (the issue date if the trip has not started).

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If the reservation contains reserved flights for two or more segments (such as round-trip itineraries or transfers) and the refund is made for only certain segments, the refund will be processed after all remaining segments have been boarded.

Make changes?

Changes to an ANA flight

Change to another airline

Change to another mode of transportation

Get a refund for flight ticket?

Refunds

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Changes to other airlines or other modes of transportation are permitted only for cases such as aircraft maintenance that occur on the day before or on the day of departure of the reserved flight.
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ANA will pay for charges incurred by changes (transportation, accommodation) on the day before or the day of the scheduled flight, according to the rules determined by ANA.