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Various Procedures


For All Card Types

Notes

If you have an ANA Card (with credit functionality), ANA Prepaid Card, ANA Mileage Club Financial Pass VISA Debit Card, ANA Mileage Club Financial Pass Card, or another partner card, you will also need to complete certain procedures with the relevant card issuer. In this instance please contact the relevant credit card company.

Complete Procedure via the ANA Website

  • Customers who have forgotten their passwords can click here and follow the on-screen instructions to reset their passwords.

Procedures by Telephone

Please follow the voice guidance system and select "3" for mileage service inquiries.

Cards for Which Procedures Must Be Completed with the Card Issuer

These are design examples of the applicable cards.

Standard ANA VISA Card
ANA TOKYU POINT ClubQ PASMO MasterCard
ANA To Me CARD PASMO JCB
ANA VISA Suica Card
ANA VISA nimoca Card
ANA JCB Wide Gold Card
ANA Diners Card
ANA American Express® Premium Card
ANA VISA Prepaid Card
ANA JCB Prepaid Card
ANA Mileage Club Financial Pass VISA Debit Card
ANA Mileage Club Financial Pass Card
Mizuho Mileage Club Card
YAMADA LABI ANA Mileage Club Card
PiPuCa ANA Mileage Club Card
JR TOWER SQUARE CARD ANA Kitaca
JQ SUGOCA ANA

Point of Contact for Each Partner Card Type

ANA Card (with credit functionality)

Standard ANA VISA Card

Please contact the relevant credit card company.

ANA Prepaid Card

ANA VISA Prepaid Card
ANA VISA Prepaid Card

Log into My Page on the Sumitomo Mitsui Card website to complete procedures.

ANA JCB Prepaid Card
ANA JCB Prepaid Card

Log into My Page on the JCB website to complete procedures.

ANA Mileage Club Financial Pass VISA Debit Card/ANA Mileage Club Financial Pass Card

ANA Mileage Club Financial Pass VISA Debit Card
ANA Mileage Club Financial Pass Card

Please contact the Suruga Bank ANA Branch.

Rakuten ANA Mileage Club Card

Rakuten ANA Mileage Club Card

Please complete the relevant procedures via the Rakuten e-NAVI members-only website or the Rakuten Card Customer Call Center.

JCB ORIGINAL SERIES JCB Card/Plus ANA Mileage Club

[JCB ORIGINAL SERIES] JCB Card / Plus ANA Mileage Club

Please contact the point of contact for name changes at the card issuer. The point of contact will differ depending on the card issuer.

Mizuho Mileage Club Card / ANA

Mizuho Mileage Club Card

Please contact the Mizuho Mileage Club Service Desk (for Individual Customers Only).

YAMADA LABI ANA Mileage Club Card

YAMADA LABI ANA Mileage Club Card

Please contact the YAMADA LABI Card Service Desk.

PiPuCa ANA Mileage Club Card

PiPuCa ANA Mileage Club Card

Please contact Okigin JCB Co., Ltd.

JR TOWER SQUARE CARD ANA Kitaca

JR TOWER SQUARE CARD ANA Kitaca

Please contact the JR Tower Square Card Service Counter.

JQ SUGOCA ANA

JQ SUGOCA ANA

Please contact the JCB Customer Information Service Desk.