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ANA Disability Desk
If you have any questions or concerns please contact the ANA Disability Desk. Please check the FAQ for helpful information.
Download of Relevant Documents (PDF)
The designated ANA PDF form can be filled out digitally after downloading it to your computer. To register your medical device, please complete the form and submit your request via the link below.
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Medical Electronic Equipment's Entry Sheet (Click here for the PDF file)
Email inquiry
It may take some time for us to respond to email inquiries.
Please call us if you require immediate assistance.
If you have already made your request over the telephone or on the ANA website, we may not reply to your email.
Please note that the following cannot be done via email.
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Requests for seat availability information, reservations, reservation changes/cancellations, ticket refund requests
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Technical questions regarding your computer
Telephone inquiry
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When calling from outside Japan, dial the country code 81 and the number (omit the 0 if the number starts with 0).
Fax inquiry
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When calling from outside Japan, dial the country code 81 and the number (omit the 0 if the number starts with 0).
Customers with Hearing and Speech Disabilities
What is +Voice?
This is a service that enables customers with hearing and speech impairments to make inquiries to ANA in real time.
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Information for Members Logging In
- Before proceeding to log in, please be sure to read and accept the section on the purpose of using personal information in the ANA Privacy Policy.
- Points to note when using your AMC account.
Auto-Login with Cookies
- However, you will need to re-enter your password as a form of verification when making reservations, requesting awards, registering/revising personal information, and using other members-only functions.
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The confirmation screen will reappear after closing all browser windows even if you checked "Do not show this screen again."
Entry of One-Time Password
If you have not received your one-time password
If you do not receive an email, please check your email receipt settings
and then have it re-sent.
If you do not do anything on the screen for a certain amount of time, you will have to request another one-time password.
Select your desired destination email address.
Do you really want to log out?
- If you click "Log Out," you will be logged out even if you have selected "Save Login Status."
- Close all open browser windows if you want to quit your session without logging out.
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The confirmation screen will reappear after closing all browser windows even if you checked "Do not show this screen again."
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