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Email inquiry

It may take some time for us to respond to email inquiries.
Please call us if you require immediate assistance.
If you have already made your request over the telephone or on the ANA website, we may not reply to your email.

Please note that the following cannot be done via email.

  • Requests for seat availability information, reservations, reservation changes/cancellations, ticket refund requests

  • Technical questions regarding your computer

Telephone inquiry

9:00AM-5:00PM, open daily
Fee
Fixed rate within Japan
  • When calling from outside Japan, dial the country code 81 and the number (omit the 0 if the number starts with 0).

Fax inquiry

  • When calling from outside Japan, dial the country code 81 and the number (omit the 0 if the number starts with 0).

Customers with Hearing and Speech Disabilities

What is +Voice?

This is a service that enables customers with hearing and speech impairments to make inquiries to ANA in real time.