Passengers Who Have Difficulty Maintaining a Sitting Position

The icons named Japan Domestic or International indicate differences in service for Japan domestic and international flights. Content not marked with an icon applies to both, Japan domestic and international flights.

We provide complimentary upper-body support equipment for passengers who have difficulty maintaining an upright position when seated.
Additionally, for passengers who cannot remain seated and require traveling in a lying position—including during takeoff and landing—stretcher services are also available.

Passengers Requiring a Stretcher

Introduction to Upper-body Support Equipment

Assist Seat

We offer 3 types of assist seats. Advance reservations are required for all types.
Please note that these may not be available depending on the aircraft type or seat.

Size-S

Height: 48 - 101 cm

Weight: 2.3 - 18 kg

The seat will be set to face backward if the customer weighs less than 9 kg.

Size-M

Height: 80 - 115 cm

Weight: 10 - 49 kg

Size-L

Height: 115 - 145 cm

Weight: 10 - 49 kg

Support Belts

We provide a set of vest-type and belt-type support belts for loan. Advance reservations are required.
Please note that these may not be available depending on the aircraft type or seat.

How to use the support belt

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Please fasten your seatbelt before following the steps below.

Release the buckle on the chest and put it on like a vest.
If you have difficulty putting your arms through, press the black button in the center of the back. The belt will separate into "L" and "R" sides, allowing you to put it on one arm at a time.
Adjust the chest belt to a comfortable tightness and insert the buckle until you hear it click into place.
Open the tray table behind the seat. Wrap the belts hanging on the left and right around the back of the seat, crossing them so that the left belt is on top.
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  The belt can be attached even if the tray table behind the seat is closed.
Pull the crossed belts from step 4 forward. Layer them in the order of "left side belt" to "right side belt", and tighten so that the right side belt is on top.
Close the tray table behind the seat over the fixed belt.

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Please also watch this video to check how to use the support belts.

Pillow / Blanket

These can be used to help stabilize your sitting position by placing them in the gaps between your body and the seat.

Full-reclining wheelchair

Full-reclining wheelchairs that can pass through the aircraft aisles are available at 49 airports in Japan (excluding Rishiri Airport).

Reservation

Please feel free to consult the ANA Disability Desk when making a reservation.
We will inquire about the passenger's height and weight to suggest items for a comfortable flight and provide information on boarding procedures.

Application Deadlines for Upper Body Supports

48 hours prior to departure

96 hours prior to departure

Bringing Your Own Postural Support Devices

Child restraint systems (child seats) or CARES harnesses approved by Japanese (MLIT), European (ECE R44), or U.S. (FMVSS No. 213)* safety standards can be used on board as postural support devices.
Custom-made personal support devices may also be permitted for use in the cabin.
Please provide the following details to the ANA Disability Desk in advance.
We are also happy to assist with any concerns you may have regarding boarding procedures.

Information to provide when booking:

Shape of the equipment (photo)
Material and size (height, width, depth, weight)
Manufacturer and product name (for commercially available products)
Installation method

Information on Child Seats

Escort

Please travel with an escort sitting in an adjacent seat if any of the following apply:

Passengers who have difficulty properly understanding safety instructions from our staff.
Passengers who have difficulty handling personal needs such as eating, drinking, or using the restroom (including dressing/undressing) by themselves.

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On some aircraft types, passengers who have difficulty moving independently may not be able to board without an escort. Please contact us in advance for details.

Notes

Escorts are requested to provide assistance within the airport, during boarding, during flight, and upon disembarking, as well as aid during emergency evacuations.
Flight attendants are unable to provide medical care or personal assistance; therefore, the escort must handle all such needs.
Additionally, please prepare any items necessary for assistance yourself.

Seat Preferences

For safety reasons (such as assisting in emergency evacuations), emergency exit row seats are not available.
Seats are subject to change without prior notice due to aircraft changes or other unavoidable circumstances.
On Japan domestic flights, some fares do not allow advance seat selection on the website or other channels.

Departure

Check-in procedures are accepted at staffed counters, such as the Special Assistance Counter.
If you would like to check in or borrow a wheelchair, we will also handle these procedures at the same time.

ANA airport counters at the main airports in Japan

Airport Arrival Estimate

60 minutes prior to the departure time

120 minutes prior to the departure time

Security Checks

To ensure the safe operation of our aircraft, all passengers are required to undergo security screening.
Please note that the screening may involve a physical inspection (pat-down search).

Pre-boarding Service

Pre-boarding service is available for passengers who need assistance.

If you wish to use the pre-boarding service, please inform the staff at the boarding gate. Once the aircraft preparations have been completed, you will be allowed to board first. Please note that depending on the flight status, this service may not be apply.

In-flight

An Appeal for Your Safety: Fastening Your Seat Belt

Please ensure your seat belt is securely fastened at all times while seated. If you are using an assistive seat or a child seat, please make sure the shoulder harness is firmly buckled.

Assistive Seats: Provided and pre-installed on the aircraft seat for your convenience.
Support Belts, Pillows, and Blankets: Handed to you on board by a cabin attendant upon request.

Arrival

Upon request, we will escort you to the arrival lobby or your meeting point.
Please inform the airport staff before departure and remain in your seat until a staff member arrives to assist you upon arrival.