Service Equipment

In the cabin, some aisle seats have movable armrests to make it easier to move between a wheelchair and the seat.

Please inform us if you would prefer a seat with a movable armrest, since the locations of these seats vary by aircraft and not all aisle seats have a movable armrest.

Some aircraft are equipped with a cabin wheelchair accessible lavatory. Please ask cabin attendant for assist to/from the lavatory when needed.Assistance is not provided inside the lavatory.

We have installed a communication board to the mobile terminals owned by cabin attendants and are using it to communicate with deaf and speech-impaired customers, and foreign customers. There are 17* language options available.

The linguistic assistance is not just textual, but can also provide audio responses and handle a range of passengers, including those with disabilities.

There are Cabin attendants with a Sign Language Badge on their uniform.*1
Please feel free to let us know if you need assistance using Japanese Sign Language.

Available in Japanese and English. Please feel free to ask a flight attendant if you would like a copy.
Please be assured that our cabin crew will gladly assist and personally guide you through the cabin, including your seat area and the restrooms.

Please ask a cabin attendant when necessary.

Some of the essays published in "TSUBASA - GLOBAL WINGS -" are available in Braille for free of charge to enjoy on cabin.

The in-flight entertainment program "AUDIO BOOK -TSUBASA GLOBAL WINGS-" allows passengers to enjoy the audio version of the program without prior reservation.

Some programs of our in-flight movies and video contents are available with audio assistance and closed captions.
Audio assistance, a supplementary audio is provided by a narrator to give descriptions of visual content, including the casts' facial expressions and movements as well as the scene. With closed captions provide audio information including the casts' speech, narrations, and sound effects. This service is available in Japanese and English.

Cabin Attendant Call button will activate by touching anywhere on the personal monitor for more than 5 seconds.
Please contact the cabin attendant as it requires set up.

These are portable beds designed to be installed on aircraft seats.
Specific procedures are required for usage, including securing a seat and preparing a medical certificate. If you wish to use this service, please contact our ANA Disability Desk.

We offer complimentary seating support seat for cxustomers who have difficulty maintaining a sitting position.
Three different sizes are available. Please note that advanced reservations are required.

We offer complimentary seating support harnesses to help customers secure their upper body to the seat. Advanced reservations are required for this service.

We offer complimentary pillows and blankets to fill the gaps between your body and the seat, helping to stabilize your sitting position.
Advanced reservations are required for this service.

Due to the handicaps with illness, bone fracture or some disabilities, ANA can provide "The leg support stand" for customer who has difficulty to sit with keeping the foot on the floor.

We provide medical oxygen cylinders equipped with a mask and cannula for a fee.
Advanced reservations and the submission of a medical certificate are required for this service.

We offer complimentary IV poles (intravenous/nutrient drip hangers) for customers who require elevated drips or tube feeding during the flight.
Advanced reservations are required for this service.

The cabin is equipped with medical equipment to be used for providing first aid to injured passengers.

Stethoscope, digital sphygmomanometer, resuscitator (pocket mask, ambu bag), pulse oximeter, etc.

In addition, other commonly used over-the-counter medicines are available for sick passengers.

Motion sickness medicine, painkillers, digestive medicine, etc.

We recommend that you bring your own medication.

The cabin is equipped with medical supplies that can be used by volunteer physicians in the event of an in-flight medical emergency.

(Infusions/Injections)

Normal saline, 20% glucose, adrenaline, atropine, hydrocortisone sodium phosphate, etc.

(Oral Medicine, Spray Medicine)

Nitroglycerin, d-Chlorpheniramine Maleate, etc.

Apparatus for ligature and suture*, syringe, infusion set, Nelaton catheters*

Medicines and medical supplies are loaded on board in accordance with the Enforcement Regulations of the Civil Aeronautics Law.

To further strengthen our emergency response system on board, all aircraft are equipped with AED—a medical device that can send an electric shock to the heart and eliminate ventricular fibrillation caused by myocardial infarction and other symptoms.

The AEDs currently loaded on board are equipped with a function that can monitor heart rhythms. The bright color liquid crystal display screen on the AED displays the electrocardiogram waveforms, enabling accurate analysis of passenger symptoms.

These extensions can be attached to regular seat belts.
They are available for securing medical equipment to the seat, or for the comfort of larger passengers.