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Japan Domestic Flights
International Flights

The icons named Japan Domestic or International indicate differences in service for Japan domestic and international flights. Content not marked with an icon applies to both, Japan domestic and international flights.

Wheelchair Types and Wheelchair-accessible Facilities

Seats with Movable Armrests

In the cabin, some aisle seats have movable armrests to make it easier to move between a wheelchair and the seat.

Please inform us if you would prefer a seat with a movable armrest, since the locations of these seats vary by aircraft and not all aisle seats have a movable armrest.

Cabin Wheelchair

Cabin wheelchairs are available for use on board. Please ask cabin attendant for assist when needed.

You cannot activate the wheelchair brake by yourself.

Specifications

  • Seat width: Approx. 31 cm

  • Seat depth: Approx. 33 cm (Cushion not included)

  • Seat height: Approx. 42 cm

  • Height: Approx. 87 cm

  • Seat back height: Approx. 41 cm

  • Available on all aircraft used.

Cabin Wheelchair Accessible Lavatory

Some aircraft are equipped with a cabin wheelchair accessible lavatory. Please ask cabin attendant for assist to/from the lavatory when needed.Assistance is not provided inside the lavatory.

  • Available on all aircraft used, except for the B737-800 and the De Havilland Canada Dash 8-400.

Communication Tool

ANA Communication Board

We have installed a communication board to the mobile terminals owned by cabin attendants and are using it to communicate with deaf and speech-impaired customers, and foreign customers. There are 17* language options available.

  • Japanese, English, Simplified Chinese, Traditional Chinese (Hong Kong), Traditional Chinese (Taiwan), Korean, Hindi, Bahasa Indonesia, Thai, Vietnamese, Myanmar language (Burmese), Khmer, Malay, French, German, Tagalog, Spanish

The linguistic assistance is not just textual, but can also provide audio responses and handle a range of passengers, including those with disabilities.

Guidance in Braille / Large Font

Safety Instructions in Braille

Brochure on the emergency cabin equipment in Braille is available for customers with visual disabilities. (in Japanese and English) Please ask a cabin attendant when necessary.

The cabin attendant will explain the seat equipment and on board facilities including the lavatory.

Drink Menus in Braille and Large Font

Please ask a cabin attendant when necessary.

In-Flight Magazine "TSUBASA - GLOBAL WINGS -" in Braille and audio version

Some of the essays published in "TSUBASA - GLOBAL WINGS -" are available in Braille and audio (Readings by cabin attendants) for free of charge to enjoy on cabin.

  • Advance reservation is required. (Until 7 days before boarding date)

  • In Japanese only

  • Due to limited stock, it is not always available

  • The audio version of the program is available in flight entertainment program "AUDIO BOOK-TSUBASA GLOBAL WINGS-" without prior reservation.

Audio Guide for In-flight Movies and Videos

Some programs of our in-flight movies and video contents are available with audio assistance and closed captions.
Audio assistance, a supplementary audio is provided by a narrator to give descriptions of visual content, including the casts' facial expressions and movements as well as the scene. With closed captions provide audio information including the casts' speech, narrations, and sound effects. This service is available in Japanese and English.

Japan Domestic Flights

Entertainments for domestic flights-movies / videos
(click PDF "programs with audio description & closed captions")

International Flights

Entertainments for international flights-movies / videos
(click PDF "programs with audio description & closed captions")

Cabin Stretcher / Upper Body Holding Aid Equipment

Cabin Stretcher

Stretchers are attached to the top of the seats. The location of the stretcher will vary according to the aircraft. With exceptions of some aircraft types, curtains are available and can be used except during takeoff and landing.

As the passenger will be strapped in for safety, they will not be able to change positions or go to the lavatory. Medical equipment will be placed on the seats beneath the stretcher. Please refer to Customers Requiring a Stretcher for information regarding the reservation.

Specifications

  • Length: Approx. 180 cm

  • Width: Approx. 40 cm

  • Height: Approx. 96 cm

When used

Assist Seat

Assist Seats for customers who have difficulties in keeping a seated position are available free of charge.

  • We offer three sizes, S, M, and L, according to your physique.

  • Reservation in advance is required

  • It may not be available in the seats of some aircrafts.

Please refer to Customers Requiring an Assist Seat / Support Belt for information regarding the reservation.

Support Belt

A support belt is a supplementary belt designed to hold the upper body. Support belts are available free of charge for customers who experience difficulty in maintaining an upright seated position for reasons such as a disability.

  • Lending the vest  type and belt type as one set

  • Reservation in advance is required

  • It may not be available in the seats of some aircrafts.

Please refer to Customers Requiring an Assist Seat / Support Belt for information regarding the reservation.

Pillow / Blanket

Pillows and blankets are borrowed free of charge to stabilize the sitting position by inserting the body into the gap between the seats.

Leg support stand

Due to the handicaps with illness, bone fracture or some disabilities, ANA can provide "The leg support stand" for customer who has difficulty to sit with keeping the foot on the floor.

  • Reservation in advance is required.

  • Only available on Japan domestic flights (operated by ANA)

  • It can not be used during "Take-off and Landing". Also please be aware that you may withhold to use it due to flight condition for safety reasons.

  • It may not keep to fully-stretch your leg depending on the aircraft type.

Medical Equipment / Medicine

ANA Rental Oxygen Cylinder (Paid Service)

For how to use an oxygen cylinder, please refer to Instructions for Oxygen Cylinders Japan Domestic Flights / International Flights. Mask and cannula are included. It is required to issue a Medical Information Form (MEDIF) in advance. The number of rental oxygen cylinders will be prepared according to the amount of oxygen required by the customer as stated by the physician on the MEDIF.

Japan Domestic Flights

Reservation in advance is required

  • Reservation: 48 hours prior to departure

  • Fee: JPY3,000 per flight sector (regardless of number of cylinders)

  • Capacity: 400 liters/cylinder

Oxygen flow setting can be adjusted in the range of 0.25 - 6.0 liters per minute.

International Flights

Reservation in advance is required

  • Reservation: 96 hours prior to departure

  • Fee: JPY10,000 per cylinder

  • Capacity: 360 liters/cylinder

Oxygen flow setting can be adjusted in the range of 0.25 - 5.0 liters per minute.

Intravenous drip hook

Intravenous drip hook for customers who take intravenous drip, nutritional supplements, etc., are available free of charge.

Reservation in advance is required.

Japan Domestic Flights

Reservation: 48 hours prior to departure

International Flights

Reservation: 96 hours prior to departure

Medical Kit (First-aid Tools)

The cabin is equipped with medical equipment to be used for providing first aid to injured passengers.

Medical Equipment

Stethoscope, digital sphygmomanometer, resuscitator (pocket mask, ambu bag), pulse oximeter, etc.

In addition, other commonly used over-the-counter medicines are available for sick passengers.

Over-the-counter Medicines

Motion sickness medicine, painkillers, digestive medicine, etc.

 

We recommend that you bring your own medication.

Doctor's Emergency Kit (First-aid Tools)

The cabin is equipped with medical supplies that can be used by volunteer physicians in the event of an in-flight medical emergency.

Medical Supplies

(Infusions/Injections)

Normal saline, 20% glucose, adrenaline, atropine, hydrocortisone sodium phosphate, etc.

 

(Oral Medicine)

Nitroglycerin, d-Chlorpheniramine Maleate, etc.

Medical Equipment

Apparatus for ligature and suture*, syringe, infusion set, Nelaton catheters*

Medicines and medical supplies are loaded on board in accordance with the Enforcement Regulations of the Civil Aeronautics Law.

  • International flights only

Resuscitation Kit (First-aid Tools)

CPR (cardiopulmonary resuscitation) kits that include medical instruments needed for removing foreign objects away from the airways are loaded on all international flights.

Medical Equipment

Endotracheal intubation apparatus, Blood Glucose Meter Set, aspirator, etc.

  • These medical instruments are to be used by physicians and are loaded on board in accordance with the Enforcement Regulations of the Civil Aeronautics Law.

Automated External Defibrillator (AED) (First-aid Tools)

To further strengthen our emergency response system on board, all aircraft are equipped with AED—a medical device that can send an electric shock to the heart and eliminate ventricular fibrillation caused by myocardial infarction and other symptoms.

The AEDs currently loaded on board are equipped with a function that can monitor heart rhythms. The bright color liquid crystal display screen on the AED displays the electrocardiogram waveforms, enabling accurate analysis of passenger symptoms.

Other Device

Extension Belts

This belt can be used to extend the seat belt attached to a seat. It can be used to secure medical equipment to seats or for passengers with large bodies. For details, please contact the ANA Disability Desk. Please return extension belts provided onboard to a cabin attendant when you deplane.

  • You are not allowed to use your own extension belts brought by yourself.

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If you have any questions or concerns please contact the ANA Disability Desk.