Customers Carrying Medical Equipment on Board

If you plan to use medical electronic devices on board, please contact the ANA Disability Desk in advance. Some electric medical devices emit radio waves during operation, or their batteries may be classified as restricted dangerous goods. To ensure your safety, we need to verify your device before your flight.

When contacting us, please provide the following details:

To ensure a smooth process, please provide these details via the "Medical Electronic Equipment's Entry Sheet" or the online form below.

Please prepare necessary batteries by yourself. Since some types and capacities of batteries are not allowed to be used on board or checked in, please notify us in advance.
Please note that medical devices are not allowed to be used with the electric power outlet of aircraft seats as they do not provide a stable flow of electric power.

We recommend customers who are going to use a portable oxygen concentrator (POC) or an artificial respirator on board to prepare batteries for a time equivalent to 150% of the expected flight time.

For safety reasons, emergency exit row seats may not be available for customers who need assistance, so we kindly ask that you contact the ANA Disability Desk in advance.

When using codeshare flights, the rules and services of the operating carrier apply. Please contact each company for details. For details, please refer to "For Codeshare Customers".

Please note that we will check your medical equipment at the check-in counter even if you have notified us in advance.

Please arrive early at the airport in order to have leave enough time for necessary procedures.

Customers who have such as Cardiac pacemaker, Implantable Cardioverter Defibrillator (ICD) and etc (Endodwelling medical equipments), and Insulin pump, CGM and etc (subcutaneous implanted medical equipments), and who are anxious about the influence for medical equipments to require some consideration in medical treatment can inform the security inspector prior to security screening check of customers’ condition.

We can conduct security screening by pat-down inspection instead of using with metal detector or body scanner.

Pre-boarding service is available for passengers who need assistance.
If you wish to use the pre-boarding service, please inform the staff at the boarding gate. Once the aircraft preparations have been completed, you will be allowed to board first. Please note that depending on the flight status, this service may not be apply.

Some medical devices are equipped with wireless communication functions. When using such devices on board, please ensure they are switched to "In Flight Mode" (to disable radio wave emissions).