Customers with Walking Disabilities

This page provides information about borrowing and checking in wheelchairs as well as mobility assistance.

The icons named Japan Domestic or International indicate differences in service for Japan domestic and international flights. Content not marked with an icon applies to both, Japan domestic and international flights.

Escort

Please travel with an escort sitting in an adjacent seat if any of the following apply:

Passengers who have difficulty properly understanding safety instructions from our staff.
Passengers who have difficulty handling personal needs such as eating, drinking, or using the restroom (including dressing/undressing) by themselves.

*

On some aircraft types, passengers who have difficulty moving independently may not be able to board without an escort. Please contact us in advance for details.

Please Note:

Escorts are requested to provide assistance within the airport, during boarding, during flight, and upon disembarking, as well as aid during emergency evacuations.
Flight attendants are unable to provide medical care or personal assistance; therefore, the escort must handle all such needs.
Additionally, please prepare any items necessary for assistance yourself.

Reservations

If you require assistance at the airport or on board, please register your details via the ANA website when making your reservation, or contact the "ANA Disability Desk" by email or phone.
To ensure a smooth process, we recommend using the "Level of Mobility Checklist" when you contact us.

Click here for details on website procedures

Level of Mobility Checklist

Information to provide when booking:

Mobility status
Wheelchair specifications
Connecting flights
Posture support on board
Health support

To ensure a safe and comfortable journey, ANA provides a variety of facilities and equipment at the airport and in the cabin.

Details on airport facilities

Details on in-flight facilities

Regarding Your Wheelchair

We will check in your personal wheelchair free of charge. To ensure a smooth boarding process, please check and confirm the following information in advance:

Dimensions: Width, Depth, and Height (when folded/unfolded)
Weight
Collapsibility: Whether the wheelchair can be folded
Main Battery (for electric wheelchairs): Type, Watt-hour (Wh) rating, and whether it is removable
Spare Batteries: Presence, quantity, type, and Watt-hour (Wh) rating

Measuring Your Wheelchair (Size and Weight)
Measuring the Personal Wheelchair to be Checked In

The size of the cargo compartment varies depending on the aircraft, and we may not be able to accept your wheelchair if it exceeds the space limitations.
In particular, on smaller aircraft (A321/320, 738/73P/73X, Q4A/DH4), your wheelchair may not be loaded due to height restrictions of the cargo room, even if it is within the general size guidelines. However, we may still be able to accept it if the height or overall size can be adjusted—such as by removing the headrest/footrest or reclining the seat.
Heavy electric wheelchairs and sports wheelchairs may also not be accepted depending on the aircraft type or airport facilities.
Please contact the ANA Disability Desk in advance.
For the structural durability of your wheelchair, please consult the manufacturer directly.

Cargo Compartment Size (Average)
- *
  
  The symbol "-" indicates that there are no restrictions.
Aircraft Types Height Depth Width
773/772/789/78P/788/76P/763 149cm 140cm 142cm
321/320 92cm 140cm 143cm
738/73P/73X 85cm - 121cm
Q4A/DH4 149cm - 127cm
Passengers checking in sports wheelchairs

Customers who are going to participate in sport competitions can also check in their sports wheelchair free of charge. If depending on the aircraft type, loading in the cargo department is not possible due to the size of the wheelchair, you may be asked to send it separately.

Please measure the length, width and height of your sports wheelchair, and inform our staff at the ANA Disability Desk.

Aircraft Types	Height	Depth	Width
773/772/789/78P/788/76P/763	149cm	140cm	142cm
321/320	92cm	140cm	143cm
738/73P/73X	85cm	-	121cm
Q4A/DH4	149cm	-	127cm

Electric Wheelchair Batteries

Notes

According to the Dangerous Goods Regulations issued by the International Air Transport Association (IATA), effective January 1, 2021, electric wheelchair users are required to know the specific type of battery installed in their wheelchair. When transporting batteries built into the wheelchair or spare batteries, insulation treatment is required to prevent short circuits. For safe transport, airport staff may verify your wheelchair's size and battery specifications at the check-in counter on the day of travel. Please arrive at the airport with plenty of time to spare.

Battery Type
- Lithium-ion battery (including lithium polymer battery)
  
  Battery example
  
  Correspondence table
  
  *
  
  The symbol "〇" indicates "allowed" and the symbol "×" indicates "not allowed".
  
  Battery built into the wheelchair body
  
  Carry-on Checked baggage Wh limit
  Removable type 〇 × Up to 300 Wh
  Non-removable type × 〇 No restrictions
  
  Spare batteries
  
  Carry-on Checked baggage Quantity Restriction
  300 Wh or more × × ×
  160 Wh or more 300 Wh or less 〇 × Up to 1 piece
  160 Wh or less 〇 × Up to 2 piece
- Dry batteries (NiMH or NiCd batteries)
  
  Battery example
  
  Correspondence table
  
  *
  
  The symbol "〇" indicates "allowed" and the symbol "×" indicates "not allowed".
  
  Carry-on Checked baggage Quantity Restriction
  Battery built into the wheelchair body × 〇 ×
  Spare batteries × 〇 Up to 2 piece
- Shielded batteries (non-spillable batteries, gel batteries, etc.)
  
  Battery example
  
  Correspondence table
  
  *
  
  The symbol "〇" indicates "allowed" and the symbol "×" indicates "not allowed".
  
  Carry-on Checked baggage Quantity Restriction
  Battery built into the wheelchair body × 〇 ×
  Spare batteries × 〇 Up to 1 piece
- Non-shielded batteries (spillable batteries, etc.)
  
  Battery example
  
  Correspondence table
  
  *
  
  The symbol "〇" indicates "allowed" and the symbol "×" indicates "not allowed".
  
  Carry-on Checked baggage Quantity Restriction
  Battery built into the wheelchair body × 〇 ×
  Spare batteries × × ×
Battery Insulation Method
Japan Association of Wheelchair and Seating (Japanese only)

IMASEN ENGINEERING CORPORATION

SAITO KOBO LTD

Sunrise Medical Japan Co.,Ltd.

SHOWA BOEKI CO., LTD. (Products of INVACARE and C.T.M.)

Sewa International Gk

NISSIN MEDICAL INDUSTRIES CO., LTD.

PERMOBIL K.K.

Yamaha Motor Co., Ltd.

MIKI CORPORATION

電動車いす安全普及協会 (No English name) (Japanese only)

SUZUKI MOTOR CORPORATION

ATEX CO.,LTD.

IMASEN ENGINEERING CORPORATION

Kubota Corporation

SERIO CO.,LTD.

FRANCE BED CO.,LTD.

Yamaha Motor Co., Ltd.

MIKI CORPORATION

WHILL, Inc.
- *
  
  The above page was created in cooperation with the Japan Association of Wheelchair and Seating, 電動車いす安全普及協会 (No English name), and various wheelchair manufacturers.

Battery built into the wheelchair body
	Carry-on	Checked baggage	Wh limit
Removable type	〇	×	Up to 300 Wh
Non-removable type	×	〇	No restrictions

Spare batteries
	Carry-on	Checked baggage	Quantity Restriction
300 Wh or more	×	×	×
160 Wh or more 300 Wh or less	〇	×	Up to 1 piece
160 Wh or less	〇	×	Up to 2 piece

	Carry-on	Checked baggage	Quantity Restriction
Battery built into the wheelchair body	×	〇	×
Spare batteries	×	〇	Up to 2 piece

	Carry-on	Checked baggage	Quantity Restriction
Battery built into the wheelchair body	×	〇	×
Spare batteries	×	〇	Up to 1 piece

	Carry-on	Checked baggage	Quantity Restriction
Battery built into the wheelchair body	×	〇	×
Spare batteries	×	×	×

Seat Preferences

For safety reasons (such as assistance during an emergency evacuation), emergency exit row seats are not available. Please note that seats are subject to change without notice due to aircraft changes or other unavoidable reasons. On Japan domestic flights, some fares do not allow for advance seat selection via the website or other channels.

Seat Allocation for Customers with Disabilities

Traveling with Assistance Dogs

Assistance dogs are permitted in the cabin free of charge. For more information.

Click here for details on Passengers traveling with assistance dogs

At the Airport

Check-in procedures are accepted at staffed counters, such as the Special Assistance Counter. If you would like to check in or borrow a wheelchair, we will also handle these procedures at the same time.

ANA airport counters at the main airports in Japan

Notes

ANA wheelchairs are available at the ANA counters inside the airport. They are not pre-positioned at the airport terminal drop-off points (curbside). If you are arriving by car, please follow the instructions below depending on your situation.

If you have an escort or companion:: Pull up to the drop-off point and have the passenger (the wheelchair user) wait there. The companion should then go to the "ANA Counter" inside the terminal and inform the staff that they would like to use a wheelchair. A staff member will then bring a wheelchair to the drop-off point.
If you are traveling alone:: If you require assistance from the drop-off point, the airport building or airport management company may be able to meet you there with a wheelchair. Please contact the "Airport Information Desk" at your departure airport in advance to consult regarding your needs.

Airport Arrival Estimate

Please arrive early at the airport in order to allow enough time for necessary procedures.
We will verify the battery specifications at the airport. Please be aware if the ANA staff cannot confirm the battery specifications, there is a possibility that we cannot accept your wheelchair.

60 minutes prior to the departure time

120 minutes prior to the departure time

Where to Check In and Receive Your Wheelchair

Your personal wheelchair will be carefully handled and checked in as checked baggage at the airport counter. For your journey to the aircraft, we will guide you using an airport wheelchair provided by ANA. Upon request, you may also use your own wheelchair up to the boarding gate.
Upon arrival, your wheelchair will be returned to you at the Baggage Claim Area in the arrival lobby. If your wheelchair was checked in at the boarding gate upon departure, it will generally be returned to you near the aircraft door (exit). However, you may also request to collect it at the Baggage Claim Area instead. Please note that it may take some time to deliver your wheelchair to you. Thank you for your understanding.

*

Please note that we may not be able to accommodate your request depending on airport facility limitations or weather conditions.

For Customers Flying on US Routes Operated by ANA

In accordance with the U.S. Air Carrier Access Act, your checked wheelchair will be returned to you near the aircraft door (immediately after deplaning) upon arrival. If you prefer to collect your wheelchair at the Baggage Claim Area, please inform our counter staff during check-in.

*

Please note that return near the aircraft door may not be possible depending on airport facility limitations or weather conditions.

On certain international flights, we can store your folding manual wheelchair in the cabin. If you would like to use this service, please inform the airport counter staff on the day of your flight.

Security Checks

For safety reasons, all customers must undergo security checks. Please note that the security check may involve contact inspection.

Pre-boarding Service

Please inform the staff at the boarding gate if you wish to use this service. We will guide you to board first as soon as the cabin is ready. Please note that this service may not be available depending on flight operations.

In-flight

We provide safe assistance for boarding and transferring to your seat, ensuring you can travel with peace of mind.

Posture During Takeoff and Landing

During takeoff and landing, please keep your seat back in the upright position and your seat belt fastened. For passengers who have difficulty sitting upright, we offer free rental of assistive devices such as support belts and assist seats for children. Stretcher boarding is also available.

Passengers Who Have Difficulty Maintaining a Sitting Position

Arrival

Please remain on board until our staff arrives to assist you to your seat. Our staff will then guide you to the arrival lobby or your designated meeting area. For passengers with connecting flights, we will assist you from your arrival until you reach the boarding gate of your next flight.

ANA Sorapass Class (Flight Support Class)

We hold the "ANA Sorapass Class (Flight Support Class)" to help students from special needs schools feel more at ease when using ANA flights for school trips or group travel. In this program, ANA Group employees visit your school to conduct a pre-travel lesson aimed at alleviating any anxieties before boarding.

Details on ANA Sorapass Class (Flight Support Class)

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If you have any questions or concerns please contact the ANA Disability Desk.

ANA Disability Desk

Related Tags

See All

Information for Customers with Disabilities, and Those Flying for the First Time

ANA's Approach

Assistance information Registration Service

Customers with Walking Disabilities

Escort

Please Note:

Reservations

Regarding Your Wheelchair

Measuring Your Wheelchair (Size and Weight)

Measuring the Personal Wheelchair to be Checked In

Cargo Compartment Size (Average)

Passengers checking in sports wheelchairs

Electric Wheelchair Batteries

Notes

Battery Type

Lithium-ion battery (including lithium polymer battery)

Battery example

Correspondence table

Dry batteries (NiMH or NiCd batteries)

Battery example

Correspondence table

Shielded batteries (non-spillable batteries, gel batteries, etc.)

Battery example

Correspondence table

Non-shielded batteries (spillable batteries, etc.)

Battery example

Correspondence table

Battery Insulation Method

Japan Association of Wheelchair and Seating (Japanese only)

電動車いす安全普及協会 (No English name) (Japanese only)

WHILL, Inc.

Seat Preferences

Traveling with Assistance Dogs

At the Airport

Notes

Airport Arrival Estimate

Where to Check In and Receive Your Wheelchair

For Customers Flying on US Routes Operated by ANA

Security Checks

Pre-boarding Service

In-flight

Posture During Takeoff and Landing

Arrival

ANA Sorapass Class (Flight Support Class)

Related Tags

Related Pages

ANA GROUP ANA GROUP

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