Seat Allocation for Customers with Disabilities

If you fall under any of the following , please let us know. We will make every effort to accommodate your seating requests.

Customers with leg impairments who are unable to maneuver over fixed armrests and therefore require an aisle seat with a movable armrest

(Example) Customers who have difficulty moving from the on-board wheelchair to their seat
Customers who require a seat with extra legroom

(Example) Customers who require extra legroom as they are unable to bend their legs due to illness or injury, etc.
Customers with intellectual disability
Customers using upper body holding aid equipments (assist seat, support belt and other aids)
Customers who require non-routine medical assistance when boarding the aircraft

(Example) Customers using a medical oxygen cylinder, a portable oxygen concentrator (POC), an artificial respirator, an incubator, or other designated medical devices on board
Passengers who require an assistant to travel with them in the adjacent seat due to a disability, and one accompanying assistant
Customers accompanied by a guide dog, hearing dog, mobility assistance dog or other service dogs