Seat Allocation for Customers with Disabilities

If you fall under any of the following , please let us know. We will make every effort to accommodate your seating requests.

Customers with leg impairments who are unable to maneuver over fixed armrests and therefore require an aisle seat with a movable armrest

(Example) Customers who have difficulty moving from the on-board wheelchair to their seat
Customers who require a seat with extra legroom

(Example) Customers who require extra legroom as they are unable to bend their legs due to illness or injury, etc.
Customers with intellectual disability
Customers using upper body holding aid equipments (assist seat, support belt and other aids)
Customers who require non-routine medical assistance when boarding the aircraft

(Example) Customers using a medical oxygen cylinder, a portable oxygen concentrator (POC), an artificial respirator, an incubator, or other designated medical devices on board
Passengers who require an assistant to travel with them in the adjacent seat due to a disability, and one accompanying assistant
Customers accompanied by a guide dog, hearing dog, mobility assistance dog or other service dogs

Contact Us

Please contact us using any of the methods listed below. Please note that we may not be able to guarantee your desired seat accommodation depending on availability.

Telephone inquiry

ANA Disability Desk

0120-029-377

0570-029-377

03-6741-8900

9:00AM-5:00PM, open daily

Fee

Fixed rate within Japan

*

When calling from outside Japan, dial the country code 81 and the number (omit the 0 if the number starts with 0).

Email inquiry

It may take some time for us to respond to email inquiries.
Please call us if you require immediate assistance.
If you have already made your request over the telephone or on the ANA website, we may not reply to your email.

ANA Mileage Club Members

Non-ANA Mileage Club Members