Online Procedure

This page provides information on how to apply for assistance when making a reservation online.

For First Time Customers

About Assistance

Service Equipment

How to register on the website

On the ANA website, you can register your condition on the passenger information entry screen when making a reservation or after making a reservation.

What you can register

Difficulty walking (degree of walking, wheelchair or not, etc.)
Customer with vision impairments
Hard of hearing
Pregnant women who will be boarding within 28 days including the expected delivery date.*1

* 1

Pregnant passengers can register only after reservation.

If you need assistance other than the above, please contact the ANA Disability Desk.

Reservation for Japan domestic flights

Reservation for international flight

If you have any questions or concerns please contact the ANA Disability Desk.

ANA Disability Desk

Related Tags

Related Pages

Information for Customers with Disabilities, and Those Flying for the First Time

Assistance information Registration Service

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