Customers Requiring an Assist Seat / Support Belt (Devices to Help Maintain a Sitting Position)

This page provides information about upper body holding aid equipment including assist seats and support belts for customers who have difficulty in keeping a seated position.

Japan Domestic Flights
International Flights

The icons named Japan Domestic or International indicate differences in service for Japan domestic and international flights. Content not marked with an icon applies to both, Japan domestic and international flights.

Reservations

Assist seats, support belts, pillows, and blankets are available free of charge to help customers keep the upper part of their body in place.

Lendable Upper Body Holding Aid Equipment

Assist Seat

Size-S
Height: 48 - 101 cm
Weight: 2.3 - 18 kg
The seat will be set to face backward if the customer weighs less than 9 kg.

Size-M
Height: 80 - 115 cm
Weight: 10 - 49 kg

Size-L
Height: 115 - 145 cm
Weight: 10 - 49 kg

  • Reservation in advance is required.
  • Some international flights are not available. (A320-200neo, B737-700, B767-300ER, B787-8 (240 seats))
  • There are seating restrictions depending on the size, so please contact the ANA Disability Desk.
  • In corporation with SEEDS CO., LTD, Assist Seat Size-M/Size-L are modified and developed Carrot-3 car seat for use and installation on aircraft cabin seat.

"CARROT3" History of Development

The preferred choice in 39 countries

With the awareness that there are only a few tailored car seats made for children with disabilities, motivated the development of the CARROT car seat.
The initial stages of development began in 1997 and from that, the first CARROT chair emerged in 1999. This had been the first car seat for children with disabilities produced in Japan that complies with all of Japan’s safety standards including crash tests.

 The CARROT series has been the preferred choice by children in 39 countries including Germany, United States and Australia along with Japan. Since its inception, we have been dedicated to its development and improvement, in keeping with current standards and feedback we receive. We continue to strive for excellence in all of its facets.

Support Belt

A support belt is a supplementary belt designed to hold the upper body. Support belts are available free of charge for customers who experience difficulty in maintaining an upright seated position for reasons such as a disability.

  • We lend the vest type and belt type as one set.
  • Reservation in advance is required.
Please check the video for how to use the support belt.

The support belt will be provided on board the aircraft.

(Vest Type)

This belt is worn like a vest and buckled at the front.
If you have difficulty putting your arms through, press the black button on the back of the vest using a finger. This will allow you to put each arm separately through the vest.
Following this, fix your seating position.
Open the tray table on the back of your seat. Wrap the chest belt around the back of the seat and fasten it at the front. Close the tray table over the belt.
If necessary, please use the shoulder harness to stabilize the upper body.

(Belt Type)

The belt-type support belt can also be used in accordance with the passenger's seating position.

  • Please make sure to also fasten the seatbelt on the cabin seat itself.

Please also watch this video to check how to use the support belts.

Pillow / Blanket

Pillows and blankets may be inserted in the space between the seat and the passenger to provide additional support and stability while seated.

  • Reservation in advance is required.
  • You may bring a CARES or a child seat that has been approved by Japan (MLIT), Europe (ECE R44) or the U.S. (FMVSS1) on board the aircraft and use it to help you maintain a seated posture.
  • You may also be able to use your own assistive equipment for postural support on board. For assistive equipment that attaches to the seat, please inform the ANA Disability Desk of its shape, size, and how it will be attached, as we will need to confirm in advance whether it is safe to use. If you have any concerns about the boarding process, please contact us so that we can make the necessary arrangements to ensure your safety.

Application Deadline

Japan Domestic Flights

48 hours prior to departure

International Flights

96 hours prior to departure

Seat Preferences

Please note that for safety reasons emergency exit row seats are not available for customers who need assistance.

  • Your assigned seat may be changed without prior notice due to changes in aircraft type and other unavoidable reasons.
  • Some Japan domestic fares are not eligible for online advance seat reservation.
  • Installation may require some adjustments with the seat.

Escort

Customers who need assistance when having their meal or using the lavatory are asked to travel together with an escort. ANA staff and cabin attendants cannot provide this kind of assistance.

Since some aircraft are not designed to accommodate customers requiring mobility assistance who are accompanied by a child younger than three years of age, please inquire in advance.

Codeshare flights

For codeshare flights operated by our partner airlines, the regulations of the relevant partner airline will apply. Special assistance on such flights may differ from that offered by ANA. For details, please contact the partner airline operating the flight directly.

Japan Domestic Flights

Available for customers using ANA, AIRDO, and Solaseed Air-operated flights.
For other airlines, please contact the ANA Disability Desk.

International Flights

Customers using ANA-operated flights reserved with an ANA flight number are eligible.

Boarding

Please arrive early at the airport in order to have leave enough time for necessary procedures.

Approximate Time of Arrival to the Airport

Japan Domestic Flights

60 minutes prior to the departure time

International Flights

120 minutes prior to the departure time

Pre-boarding Service

Pre-boarding service is available for passengers who need assistance.
If you wish to use the pre-boarding service, please inform the staff at the boarding gate. Once the aircraft preparations have been completed, you will be allowed to board first. Please note that depending on the flight status, this service may not be apply.

Arrival

If you have requested assistance for disembarkation, please remain seated until our staff comes to your seat to escort you off the aircraft. Our staff will escort you to the arrival lobby or to the person meeting you for pickup. Please feel free to ask. Please request this service upon making your reservation or contact the ANA Disability Desk to request it instead.

Frequently asked questions about Customers Requiring an Assist Seat / Support Belt

If you have any questions or concerns please contact the ANA Disability Desk.