* Aircraft types and aircraft are subject to change without prior notice.

• The ANA Wi-Fi Service is available on all aircraft.
• The ANA Wi-Fi service may not be available on some aircraft.

• The ANA Wi-Fi service is available on this aircraft.

Note

You must download the latest version of the official ANA mobile app prior to boarding.

[ How to Use ]

• 1. Connect to ANA Wi-Fi Service and launch the ANA app.

  

  Turn on Airplane Mode.

  Turn on your Wi-Fi.

  Select the [ANA-WiFi-Service] wireless network SSID.

• 2. Open the side menu.

  

  Android Users
  Tap on the upper left.

  iOS Users
  Tap on the lower right.

• 3. Connect to Japan Domestic In-flight Wi-Fi.

  

  Tap Japan Domestic In-flight WiFi to connect to the service.

• 4. The ANA Wi-Fi Service portal site will appear, and you can now select the content you wish to enjoy.

  

  * The portal design and service content will differ for the DHC8-Q400 aircraft.

* Video and Audio contents are not available via a browser. To access all contents, use the ANA app.

■Instructions for In-flight Internet Access *The following can be done free of charge.

• 1. Tap [Sign up for Internet]

  

• 2. Enter the informaition requested on the screen.

  

• 3. Tap [GO SURF!] to begin using the Internet.

  

* You must enter your e-mail to use the ANA Wi-Fi service.

* In the nature of satellite service, your connection may become disconnected or unstable due to weather conditions or conditions on the flight route in the particular area.

* Limits apply to the viewing of online videos and the downloading or uploading of large amounts of data.

* Please download ANA App before flight. It cannot be downloaded during flight.

* In-flight Wi-Fi access is not available on DHC8-Q400.

• * If it does not appear, enter www.ana-inflight-wifi.com in the url bar.
• * Video and Audio contents are not accessible with a laptop. To access all contents, use the ANA app on smartphones and tablet devices.

• • This service uses wireless LAN technology. Please be aware that there are possibilities of communication interception and unauthorized access in a similar way to the use of other wireless hotspots where public access is available. We highly recommend the security measures such as firewall and/or security software at your own responsibility while using this service.
• • As the service is provided by satellite, communication may become unstable or the connection may be cut off in certain areas depending on the flight route and weather conditions.
• • Limits apply to the viewing of online videos and the downloading or uploading of large amounts of data.
• • You may encounter difficulty connecting to the internet when there are many passengers accessing the service.
• • E-mail service provided by mobile Phone carrier such as sp mode by NTT docomo, S! mail by Softbank, ezweb by au and so on are not available on ANA Wi-Fi service.
• • In order to not disturb other passengers, we kindly ask you to refrain from using voice & video call function such as Skype.
• • The ANA Wi-Fi Service may be suspended at any time during the flight for security or other reasons.
• • ANA shall not be held responsible for any loss of data or damage to passenger devices.
• • The in-flight Wi-Fi Entertainment is not available on the aircraft configured for international service.
• • The in-flight Wi-Fi internet access is available only on the B787-8 (78M) and A320 (32P).

• * If the ANA Wi-Fi Service portal site is not displayed, please enter "www.ana-inflight-wifi.com" in the address bar.
• * None of our in-flight entertainment options will be available via the browser. To enjoy all the content on offer, you must use the ANA app on your smartphone or tablet.

• * We use JavaScript to provide a safe environment for customers using the service. If your device does not support JavaScript, it cannot be used for in-flight Wi-Fi internet access. Please enable JavaScript if your device supports it. You must enable cookies on your device. A cookie is a small data file that will be saved on your device when using a web browser.

Our Internet connection service provider is Panasonic Avionics. Please contact Panasonic Avionics if you have any inquiries about terminal settings.

■ Panasonic Avionics

TEL :
[International Call (Charged) / only in English]
+1-949-204-4523 *1

*1 The phone call will be charged to the customer.

Phone reception hours :
Mon. ～ Fri. 9:00AM～5:30PM (except Sat., Sun., Public holidays, Year End and New Year holidays.)

E-mail :
ANAWiFiHelp@panasonic.aero