Information

In-flight Wi-Fi Internet Access

With our in-flight internet access, you can get online, use your email, and remain connected to your social media using your smartphone, tablet, or other device with Wi-Fi connectivity during your flight. The service is available from approximately 5 minutes after takeoff to approximately 5 minutes before landing.

Aircraft with the ANA Wi-Fi Service
Aircraft types with service available on all aircraft A321 (321), B787-9 (789), B787-8 (78P), B777-200 (722), B777-200 (772), B777-300 (773), B767-300 (76P), B737-800 (738/73H)

[Display up to day before departure]

  • * The information in brackets is the aircraft code displayed on the reservation screen.

    * This service is only available on flights where the operating aircraft is installed with the relevant connection equipment.
    Please note that operating aircraft are subject to change and that the service may become unavailable.

    * This service is being rolled out gradually for aircraft on Japan domestic routes.

    * In-flight Wi-Fi internet access is not available on the Bombardier DHC8-Q400. Furthermore, the ANA Wi-Fi Service is not accessible via tablet devices on these aircraft types.

    * Individual seat monitor contents are available on aircraft configured for international service. Furthermore, in-flight Wi-Fi internet access is available only on the B787-8 (78M) and A320 (32P).

[Upon Reservation] Seat Availability Result Screen / Reservation Details Screen (up to day before departure)

* Aircraft types and aircraft are subject to change without prior notice.

  • The ANA Wi-Fi Service is available on all aircraft.
  • The ANA Wi-Fi service may not be available on some aircraft.
PC
SP

[On Departure Date] You can check Wi-Fi availability on the Reservation Details screen.

  • The ANA Wi-Fi service is available on this aircraft.
PC
SP

[At the Airport]

ANA Wi-Fi service logo

The ANA Wi-Fi Service is available on aircraft which have ANA Wi-Fi Service stickers affixed next to the main cabin door and on the inner wall panels of the aircraft.

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Smartphones / tablet devices

Note

You must download the latest version of the official ANA mobile app prior to boarding.

App Store
Google Play

[ How to Use ]

  • 1. Connect to ANA Wi-Fi Service and launch the ANA app.

    Turn on Airplane Mode.

    Turn on your Wi-Fi.

    Select the [ANA-WiFi-Service] wireless network SSID.

  • 2. Open the side menu.

    Android Users
    Tap on the upper left.

    iOS Users
    Tap on the lower right.

  • 3. Connect to Japan Domestic In-flight Wi-Fi.

    Tap Japan Domestic In-flight WiFi to connect to the service.

  • 4. The ANA Wi-Fi Service portal site will appear, and you can now select the content you wish to enjoy.

    * The portal design and service content will differ for the DHC8-Q400 aircraft.

* Video and Audio contents are not available via a browser. To access all contents, use the ANA app.

■Instructions for In-flight Internet Access *The following can be done free of charge.

  • 1. Tap [Sign up for Internet]

  • 2. Enter the informaition requested on the screen.

  • 3. Tap [GO SURF!] to begin using the Internet.

* You must enter your e-mail to use the ANA Wi-Fi service.

* In the nature of satellite service, your connection may become disconnected or unstable due to weather conditions or conditions on the flight route in the particular area.

* Limits apply to the viewing of online videos and the downloading or uploading of large amounts of data.

* Please download ANA App before flight. It cannot be downloaded during flight.

* In-flight Wi-Fi access is not available on DHC8-Q400.

When using a laptop

Turn "Wi-Fi" on, select the "ANA-WiFi-Service" wireless network SSID, and connect. When the browser is opened the ANA Wi-Fi Service portal site will be automatically displayed.

  • * If it does not appear, enter www.ana-inflight-wifi.com in the url bar.
  • * Video and Audio contents are not accessible with a laptop. To access all contents, use the ANA app on smartphones and tablet devices.

Usage Statement

As when using the Wi-Fi service on aircraft configured for Japan domestic service, a usage statement will be sent to the customer's registered email address. However, the flight number will be shown on the statement as "NH9999 NRT-KIX."

Conditions and Precautions for Use

  • • This service uses wireless LAN technology. Please be aware that there are possibilities of communication interception and unauthorized access in a similar way to the use of other wireless hotspots where public access is available. We highly recommend the security measures such as firewall and/or security software at your own responsibility while using this service.
  • • As the service is provided by satellite, communication may become unstable or the connection may be cut off in certain areas depending on the flight route and weather conditions.
  • • Limits apply to the viewing of online videos and the downloading or uploading of large amounts of data.
  • • You may encounter difficulty connecting to the internet when there are many passengers accessing the service.
  • • E-mail service provided by mobile Phone carrier such as sp mode by NTT docomo, S! mail by Softbank, ezweb by au and so on are not available on ANA Wi-Fi service.
  • • In order to not disturb other passengers, we kindly ask you to refrain from using voice & video call function such as Skype.
  • • The ANA Wi-Fi Service may be suspended at any time during the flight for security or other reasons.
  • • ANA shall not be held responsible for any loss of data or damage to passenger devices.
  • • The in-flight Wi-Fi Entertainment is not available on the aircraft configured for international service.
  • • The in-flight Wi-Fi internet access is available only on the B787-8 (78M) and A320 (32P).

Troubleshooting

・You cannot connect to the ANA Wi-Fi Service

First, please check that your electronic device supports Wi-Fi. Next, stop the connection process and then try to connect again by following the procedures below. If the problem continues, connect to a wireless network on the ground after arrival. If the problem persists further, we recommend that you contact the manufacturer of your digital device, or your network administrator in the case of company laptops.

When using an Apple device with iOS 14 or later

  1. 1.Go to Settings and select the ANA app.
  2. 2.Turn on local network access.

How to connect a smartphone or tablet to the in-flight Wi-Fi

  1. 1.Turn on Airplane Mode.
  2. 2.Turn on your Wi-Fi.
  3. 3.Select the "ANA-WiFi-Service" wireless network SSID.
  4. 4.Press the home button, launch the ANA app and select Japan Domestic In-Flight WiFi from the side (triple-dot) menu.
  5. 5.If you do not use the ANA app, open a browser on your device (*).

How to connect your laptop to the in-flight Wi-Fi

  1. 1.Turn on your Wi-Fi (wireless LAN).
  2. 2.Select the "ANA-WiFi-Service" wireless network SSID.
  3. 3.Open a browser on your device (*).

  • * If the ANA Wi-Fi Service portal site is not displayed, please enter "www.ana-inflight-wifi.com" in the address bar.
  • * None of our in-flight entertainment options will be available via the browser. To enjoy all the content on offer, you must use the ANA app on your smartphone or tablet.

・You cannot access the internet using in-flight Wi-Fi

If you are using an iPhone, you will need to turn off Private Browsing Mode.

  1. 1.Launch the Safari browser app.
  2. 2.Check whether Private Browsing Mode is on.
  3. 3.If Safari appears black or dark instead of white or grey, this means that Private Browsing Mode is on. To turn it off, tap the button to open a new page and tap Private at the bottom left of the screen.

You need to enable JavaScript and cookies.
Clearing your browser cache (history) may solve the problem.

  • * We use JavaScript to provide a safe environment for customers using the service. If your device does not support JavaScript, it cannot be used for in-flight Wi-Fi internet access. Please enable JavaScript if your device supports it. You must enable cookies on your device. A cookie is a small data file that will be saved on your device when using a web browser.

・In-flight Wi-Fi internet access is interrupted

We do not expect such interruptions to occur frequently, but if your connection is interrupted, you will be able to continue using the internet by relaunching the browser. If you are using a VPN, you may need to log in to the VPN session again.

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Our Internet connection service provider is Panasonic Avionics. Please contact Panasonic Avionics if you have any inquiries about terminal settings.

■ Panasonic Avionics

TEL :
[International Call (Charged) / only in English]
+1-949-204-4523 *1

*1 The phone call will be charged to the customer.

Phone reception hours :
Mon. ~ Fri. 9:00AM~5:30PM (except Sat., Sun., Public holidays, Year End and New Year holidays.)

E-mail :
ANAWiFiHelp@panasonic.aero

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In-flight Wi-Fi Entertainment

With ANA Wi-Fi Service, you can enjoy a range of contents including videos and audio programs.

* All images used are for illustrative purposes only.

Depending on the aircraft on which you are traveling, you can enjoy a range of audio and video programs on your own device, or on your individual monitor or the large screen at the front using the audio jack.
* Customers can use their own earphones. Earphones are also available on board for customers without any.

In-flight Wi-Fi Entertainment

The biggest selection available in Japan! Enjoy around 150 free in-flight entertainment items!


With ANA SKY LIVE TV, you can watch the news, sports broadcasts and other television programs in real time for free. In addition to this, you can enjoy access to an excellent range of in-flight Wi-Fi entertainment including audio programs and video programs such as popular dramas, variety shows and animation. (Around 150 pieces of content available.)


* You must download the official ANA app to access all the entertainment content on offer. Please note that some content cannot be accessed using a web browser.

* Service contents differ for the DHC8-Q400.

* The service is available on aircraft that have ANA Wi-Fi Service stickers affixed next to the main cabin door and on the inner wall panels of the aircraft.

Individual seat monitor content

On some aircraft, passengers can also enjoy a variety of video and audio programs on their individual monitors.

  • * There is no controller for B777-200.

Audio Programs

You can listen to audio programs using the audio jack at your seat. Enjoy a range of programs including J-Pop, classical music and Rakugo (a form of traditional Japanese comic storytelling).


  • * Audio programs are not broadcast on some aircraft types.
  • * Programs may change without prior notice.
  • * On some flights, programs at the beginning and end of the month may differ from those indicated.

Programs on Large Screens at the Front

Various programs are screened, including ANA original content. Programs vary between odd and even flight numbers, and are changed on a monthly basis.

(Available on certain flights.)


  • Programs may change without prior notice.
  • On some flights, programs at the beginning and end of the month may differ from those indicated.

See lineup of programs to be shown

VIDEO

Enjoy around 100 programs including popular entertainment shows and dramas.

  • The Promised Neverland

    ©白井カイウ・出水ぽすか/集英社 ©2020 映画「約束のネバーランド」製作委員会

  • Chihara Jr. presents ZAOH

    ©カンテレ

  • Date My Daughter!

    ©NTV

  • If you fail, the video will end immediately!?? As a result of trying how many consecutive birdies can be caught…

    © UUUM

  • Demon Slayer: Kimetsu no Yaiba

    ©吾峠呼世晴/集英社・アニプレックス・ufotable

  • The Promised Neverland

    ©白井カイウ・出水ぽすか/集英社 ©2020 映画「約束のネバーランド」製作委員会

  • Chihara Jr. presents ZAOH

    ©カンテレ

  • Date My Daughter!

    ©NTV

  • If you fail, the video will end immediately!?? As a result of trying how many consecutive birdies can be caught…

    © UUUM

  • Demon Slayer: Kimetsu no Yaiba

    ©吾峠呼世晴/集英社・アニプレックス・ufotable

Get Adobe® Reader®

  • * Please note that none of the Video contents can be viewed using a browser.
  • * On some flights, some programs at the beginning and end of the month may differ from those indicated.
  • * Please note that it may not be possible to watch certain programs in their entirety within the flight time.
  • * Programs may change without prior notice.

AUDIO

Over 30 titles are available including J-Pop, Western pop music, classical music, and more besides.

  • Takashi Matsumoto Special

    Enjoy a selection of songs from the covers album produced to mark the 50th anniversary of Takashi Matsumoto's songwriting career, as well as commentary from music critic, Hideki Take.

  • 『Anouta-1-』Mone Kamishiraishi

    Mone Kamishiraishi sings covers of famous songs from the 70s, including "Toshishitano Otokonoko" and more.

  • 『The Width Of A Circle』David Bowie

    Comprising priceless, previously unreleased music, this album features David Bowie in 1970.

  • 『50nengomonokoru Yappariii! Kodomonouta~Iroasenai Animehen~』V.A.

    A selection of wellknown animation songs that are sure to still be around in 50 years' time!

  • 『Peaceful Melody』Mariko Senju

    A ray of hope performed on the famous Stradivarius "Duranti" by Mariko Senju.

  • 『Cafe Bossa - Jazz Guitar』Nelson Faria Acoustic Guitar Trio

    Released by well-known Brazilian guitarist, Nelson Faria, this is staple jazzbossa album.

  • 『Anouta-1-』Mone Kamishiraishi

    Mone Kamishiraishi sings covers of famous songs from the 70s, including "Toshishitano Otokonoko" and more.

  • 『The Width Of A Circle』David Bowie

    Comprising priceless, previously unreleased music, this album features David Bowie in 1970.

  • 『50nengomonokoru Yappariii! Kodomonouta~Iroasenai Animehen~』V.A.

    A selection of wellknown animation songs that are sure to still be around in 50 years' time!

  • 『Peaceful Melody』Mariko Senju

    A ray of hope performed on the famous Stradivarius "Duranti" by Mariko Senju.

  • 『Moon of Manakoora』Janet Seidel

    Ukulele and jazz come together in this bestselling album from Australian songstress Janet Seidel.

  • 『Cafe Bossa - Jazz Guitar』Nelson Faria Acoustic Guitar Trio

    Released by well-known Brazilian guitarist, Nelson Faria, this is staple jazzbossa album.

Get Adobe® Reader®

  • * Please note that none of the Audio contents can be viewed using a browser.
  • * Programs may change without prior notice.

ANA SKY LIVE TV

Watch TV programs in real time for free.

  • * ANA SKY LIVE TV is not available on certain B787-8 (78M)aircrafts.
  • * Please note that ANA SKY LIVE TV uses a special mechanism to transmit TV programs to aircraft. For this reason, there may be a time lapse compared to ground broadcasts. We thank you for your understanding.
  • * Connection may be unstable or lost due to flight route or weather conditions.
  • * ANA SKY LIVE TV is not available when using a browser on the Android platform. Therefore Android users are strongly recommended to download the ANA App before boarding, in order to enjoy ANA SKY LIVE TV.

VIDEO

Enjoy around 100 programs including popular entertainment shows and dramas.

  • THOSE WHO WISH ME DEAD

    ©2021 WBEI

  • The Promised Neverland

    ©白井カイウ・出水ぽすか/集英社 ©2020 映画「約束のネバーランド」製作委員会

  • Love Deeply!

    ©NTV

  • The Castle of Armchair Theory by KAMAITACHI

    ©カンテレ

  • Demon Slayer: Kimetsu no Yaiba

    ©吾峠呼世晴/集英社・アニプレックス・ufotable

  • THOSE WHO WISH ME DEAD

    ©2021 WBEI

  • The Promised Neverland

    ©白井カイウ・出水ぽすか/集英社 ©2020 映画「約束のネバーランド」製作委員会

  • Love Deeply!

    ©NTV

  • The Castle of Armchair Theory by KAMAITACHI

    ©カンテレ

  • Demon Slayer: Kimetsu no Yaiba

    ©吾峠呼世晴/集英社・アニプレックス・ufotable

Get Adobe® Reader®

  • * Please note that none of the Video contents can be viewed using a browser.
  • * On some flights, some programs at the beginning and end of the month may differ from those indicated.
  • * Please note that it may not be possible to watch certain programs in their entirety within the flight time.
  • * Programs may change without prior notice.

AUDIO

Over 30 titles are available including J-Pop, Western pop music, classical music, and more besides.

  • Takashi Matsumoto Special

    Enjoy a selection of songs from the covers album produced to mark the 50th anniversary of Takashi Matsumoto's songwriting career, as well as commentary from music critic, Hideki Take.

  • 『Listen to Me -1991.7.27-28 Makuhari Messe Live』AKINA NAKAMORI

    The 30th anniversary remaster of Akina Nakamori's live album from 1991.

  • 『Welcome To The Madhouse』Tones and I

    This is Tones and I's 1st studio album. It includes the hit song, "Fly Away".

  • 『10sai Made ni Minitsuketai! Eigo no Uta』V.A.

    Learn English through fun songs about the alphabet, numbers, days of the week, greetings and more!

  • 『Beethoven: Complete Piano Concertos』Krystian Zimerman, London Symphony Orchestra, Simon Rattle

    Recorded in 2020, the 250th anniversary of Beethoven's birth, is this collection of piano concertos from Krystian Zimerman, his 1st in around 30 years.

  • 『RESONANCE』Chick Corea & Makoto Ozone

    A duo album featuring the late Chick Corea and Makoto Ozone.

  • 『Listen to Me -1991.7.27-28 Makuhari Messe Live』AKINA NAKAMORI

    The 30th anniversary remaster of Akina Nakamori's live album from 1991.

  • 『Welcome To The Madhouse』Tones and I

    This is Tones and I's 1st studio album. It includes the hit song, "Fly Away".

  • 『10sai Made ni Minitsuketai! Eigo no Uta』V.A.

    Learn English through fun songs about the alphabet, numbers, days of the week, greetings and more!

  • 『Beethoven: Complete Piano Concertos』Krystian Zimerman, London Symphony Orchestra, Simon Rattle

    Recorded in 2020, the 250th anniversary of Beethoven's birth, is this collection of piano concertos from Krystian Zimerman, his 1st in around 30 years.

  • 『RESONANCE』Chick Corea & Makoto Ozone

    A duo album featuring the late Chick Corea and Makoto Ozone.

  • 『Muisc to Strengthen Immune System』Makiko Hirohashi

    Improve your immune system with the sounds of nature and soul-soothing music featured on this album.

Get Adobe® Reader®

  • * Please note that none of the Audio contents can be viewed using a browser.
  • * Programs may change without prior notice.

ANA SKY LIVE TV

Watch TV programs in real time for free.

  • * ANA SKY LIVE TV is not available on certain B787-8 (78M)aircrafts.
  • * Please note that ANA SKY LIVE TV uses a special mechanism to transmit TV programs to aircraft. For this reason, there may be a time lapse compared to ground broadcasts. We thank you for your understanding.
  • * Connection may be unstable or lost due to flight route or weather conditions.
  • * ANA SKY LIVE TV is not available when using a browser on the Android platform. Therefore Android users are strongly recommended to download the ANA App before boarding, in order to enjoy ANA SKY LIVE TV.

Services available on DHC8-Q400 aircraft

Video, Audio and e-books can be enjoyed out of the entertainment contents.

* In-flight Wi-Fi internet access and LIVE TV is not available.

* Video and Audio contents are not available using a browser.

* Depending on the device or the version of software, you may not be able to use the ANA Wi-Fi Service.

* ANA Wi-Fi service is not available when using a tablet device on certain DHC8-Q400 aircrafts.


How to use ANA Wi-Fi Service

Our in-flight internet access service can be used with a device with Wi-Fi connectivity during your flight.

e-Library

Digital ver of magazines and newspapers are available on your own digital device via ANA mobile application.
Enjoy the greatly expanded library through out your journey.

  • * Digital newspapers will be offered from July 1, 2021 onward.
  • * Certain restrictions apply

Check below for more details about the service and applicable customers.

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