* Aircraft types and aircraft are subject to change without prior notice.

• The ANA Wi-Fi Service is available on all aircraft.
• The ANA Wi-Fi service may not be available on some aircraft.

• The ANA Wi-Fi service is available on this aircraft.

Note

You must download the latest version of the official ANA mobile app prior to boarding.

[ How to Use ]

• 1. Connect to ANA Wi-Fi Service and launch the ANA app.

  

  Turn on Airplane Mode.

  Turn on your Wi-Fi.

  Select the [ANA-WiFi-Service] wireless network SSID.

• 2. Open the side menu.

  

  Android Users
  Tap on the upper left.

  iOS Users
  Tap on the lower right.

• 3. Connect to Japan Domestic In-flight Wi-Fi.

  

  Tap Japan Domestic In-flight WiFi to connect to the service.

• 4. The ANA Wi-Fi Service portal site will appear, and you can now select the content you wish to enjoy.

  

  * Service content will differ for the DHC8-Q400 aircraft.

* Video and Audio contents are not available via a browser. To access all contents, use the ANA app.

■Instructions for In-flight Internet Access *The following can be done free of charge.

• 1. Tap [Sign up for Internet]

  

• 2. Enter the informaition requested on the screen.

  

• 3. Tap [GO SURF!] to begin using the Internet.

  

* You must enter your e-mail to use the ANA Wi-Fi service.

* In the nature of satellite service, your connection may become disconnected or unstable due to weather conditions or conditions on the flight route in the particular area.

* Limits apply to the viewing of online videos and the downloading or uploading of large amounts of data.

* Please download ANA App before flight. It cannot be downloaded during flight.

* In-flight Wi-Fi access is not available on DHC8-Q400.

* The portal design may differ on certain aircrafts.

• * If it does not appear, enter www.ana-inflight-wifi.com in the url bar.
• * Video and Audio contents are not accessible with a laptop. To access all contents, use the ANA app on smartphones and tablet devices.

• • This service uses wireless LAN technology. Please be aware that there are possibilities of communication interception and unauthorized access in a similar way to the use of other wireless hotspots where public access is available. We highly recommend the security measures such as firewall and/or security software at your own responsibility while using this service.
• • As the service is provided by satellite, communication may become unstable or the connection may be cut off in certain areas depending on the flight route and weather conditions.
• • Limits apply to the viewing of online videos and the downloading or uploading of large amounts of data.
• • You may encounter difficulty connecting to the internet when there are many passengers accessing the service.
• • E-mail service provided by mobile Phone carrier such as sp mode by NTT docomo, S! mail by Softbank, ezweb by au and so on are not available on ANA Wi-Fi service.
• • In order to not disturb other passengers, we kindly ask you to refrain from using voice & video call function such as Skype.
• • The ANA Wi-Fi Service may be suspended at any time during the flight for security or other reasons.
• • ANA shall not be held responsible for any loss of data or damage to passenger devices.
• • The ANA Wi-Fi Service is not available on the aircraft configured for international service.

Our Internet connection service provider is Panasonic Avionics. Please contact Panasonic Avionics if you have any inquiries about terminal settings.

■ Panasonic Avionics

TEL :
[International Call (Charged) / only in English]
+1-949-204-4523 *1

*1 The phone call will be charged to the customer.

Phone reception hours :
Mon. ～ Fri. 9:00AM～5:30PM (except Sat., Sun., Public holidays, Year End and New Year holidays.)

E-mail :
ANAWiFiHelp@panasonic.aero