Wi-Fi / Entertainment

As the service is provided by satellite, communication may become unstable or the connection may be cut off in certain areas depending on the flight route and weather conditions.

You may encounter difficulty connecting to the internet when there are many passengers accessing the service.

The ANA Wi-Fi Service may be suspended at any time during the flight for security or other reasons.

Please note that the internet communication environment in the cabin is not at the same level as on the ground, both in terms of speed and capacity.

The service may be unstable or subject to disconnection due to satellite communication reception, even in areas where the service can be used.

This service uses wireless LAN technology. Please be aware that there is a possibility of communication interception and unauthorized access, similar to the use of other wireless hotspots where public access is available in a similar way to the use of other wireless hotspots where public access is available. We highly recommend security measures such as firewalls and/or security software at your own responsibility while using this service.

Internet may be suspended or unavailable at any time during the flight for security or other reasons. ANA shall not be held responsible for any loss of data, device failure, or opportunity loss that may occur if part or all of this service is unavailable.

We recommend that you disable automatic updates of software and applications running in the background.

First, please check that your electronic device supports Wi-Fi. If the problem continues, we recommend that you contact the manufacturer of your digital device or your network administrator in the case of company laptops.