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STEP (1) Check-in

If you cannot check in online, you must check in at an airport counter.
Please use the self-service check-in machines set up at the airport. For passengers who are unable to check in online, they will need to complete their check in at an airport counter.

Items to Prepare in Advance

Confirmation Number/Reservation Number

Confirmation number/reservation number
If you have forgotten your confirmation number, please see What should I do if I forget or lost my confirmation number?

Image of customer e-Ticket & Receipt*

  • An e-Ticket Itinerary Receipt will be issued at the time of ticket purchase. Please see here for further details.

Important Notes

  • For passengers who need to pay for their tickets, please complete the payment process prior to 20 minutes before departure.

  • If you have a connection to an international flight, please come to the counter early as more time will be required than usual to check in.

  • Passengers with a connection to an ANA international flight can either check in online or use our self-service check-in machines. For further information, please see Online Check-in or Self-Service Check-in Machines.

  •  If you need special customer assistance, please arrive at the airport earlier than usual.For details, click here.

STEP (2) Baggage check-in

Customers checking in baggage should do so in person at an ANA Baggage Drop (self-service baggage drop machine) or at the baggage drop counter before departure.
Please complete the procedures as early as possible so that you can pass through security at least 20 minutes prior to the departure time.


You will not be able to board your flight if you do not complete these procedures by the specified time.

Up to 20 kg of baggage per passenger (or 40 kg in Premium class) can be checked free of charge. Please present your mobile boarding pass when checking in your baggage.

Checked Baggage

Please confirm before departure.

Important Notes

Those without check-in baggage

Image of proceeding to security checkpoint

STEP (3) Security checkpoint

Please pass through security at least 20 minutes prior to the departure time.

At the security checkpoint, carry-on baggage and passenger bodies are inspected.We recommend checking in earlier during the summer holiday season or around the year-end or new year holidays when airports are expected to be crowded.

How to pass through

Image of card bar code reader
Image of card bar code reader

Please scan your boarding pass on the reader at the security checkpoint.

Notes on going through a security checkpoint

Image of security checkpoint

Security screening is being reinforced by instruction of the Ministry of Land, Infrastructure, Transport and Tourism. For details, please see reinforcement efforts from September 13, 2019 onward. (Japanese only)

  • Please take off your coats, jackets and other such items and put them on the trays provided.

  • Safety shoes, thick-soled shoes, boots, and ankle covering shoes will require screening.

  • Please take out notebook computers and other electronic devices from your bag.

  • Please keep any metallic items in your bag or a basket provided.

  • Please remove any plastic bottle from your bag. (The content of liquid items may be inspected if necessary.)

  • Some items, such as scissors and tools, cannot be brought onboard, while others, such as spray cans and gas intended for camping, are not allowed to be checked or brought onboard. For details, click "Restricted Items for Carry-on/Checked Baggage".

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STEP (4) Boarding gate

Please come to the boarding gate 10 minutes prior to your departure.

Please confirm your boarding gate using the ANA app's My Booking screen, your mobile boarding pass (excluding those on the ANA app on Android devices), the flight information board at the airport, or the departure/arrival information page on the ANA website. Please also see the boarding procedures.

How to pass through

Image of a ticket gate reader
Image of a ticket gate reader

Please scan your boarding pass on the reader at the boarding gate.

Notes when going through a boarding gate

Image of boarding gate
  • Even if you have completed your reservation, you will not be
    able to board your flight if you do not come to the boarding gate at least 10 minutes prior to departure.

  • Please set devices which emit radio waves for communication to not emit radio waves, or turn off the power when the aircraft doors are closed.