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Passengers traveling with pets (Japan Domestic Flights)

ANA provides assistance for passengers traveling with their beloved pets.

Image of Assistance for passengers traveling with pets

Information

  • As the various handling procedures will be different for flights operated by Japan Air Commuter and Amakusa Airlines, you are kindly requested to see the information on the Japan Air Commuter or Amakusa Airlines page before you travel on such flights.

Assistance for passengers traveling with pets

The handling will differ for pets that are transported as air cargo without their owners.

Important Notice

ANA will handle your pet with the utmost care so that it can travel as comfortably as possible. However, as the conditions on an aircraft are very different to a pet's everyday environment, transporting your pet by air may affect their health. There is a possibility of pets being left in a weakened physical condition or even dying.Please only consider using this service after thoroughly reading the cautionary notes.
Please note than ANA cannot be held responsible for the injury or death of a pet if it is attributable to the pet's inherent qualities such as their health condition and predispositions (including the effects of air pressure, temperature, humidity, and noise), or any container inadequacies, etc.

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Points for Use

  • State of Health

    Pets falling under any of the following conditions may be more affected by stress and changes in temperature, causing harm to their health.
    Depending on the circumstances, we may also refuse to check in your pet.

    Conditions that are likely to cause health problems for pets:

    • Lack of appetite or energy

    • Labored breathing and elevated heart rate

    • An unsteady walk

    • Excessive nervousness and trembling

    • Excessive nervousness and profuse drooling

    • A panicked state and continued barking

  • Pets which can be checked in

    The following small animals are only allowed to be checked in if they are domesticated and fit to travel on an aircraft.

    • They must not be for sale and they must not be livestock.

    • They must not be pregnant.

    • They must not be very young (less than 4 months old).

    • They must not have a heart or respiratory problem.

    • The owner has confirmed your pet is not sedated.

    • The symbol "〇" indicates "allowed" and the symbol "×" indicates "not allowed".

    Class Allowed to Be Checked In Allowed to Be Carried on Board Remarks
    Mammals × Dogs, cats, rabbits, hamsters, hedgehogs, ferrets, etc.
    Birds × Birds of prey (including eagles, hawks, and owls) are not allowed.
    Reptiles × ×*1 Only turtles and tortoises that fulfill the conditions in *1 are allowed and only if they are carried on board.
    Fish × ×*1 Only small fish that fulfill the conditions in *1 are allowed and only if they are carried on board.
    Insects × ×*1 Only insects that fulfill the conditions in *1 and *2 are allowed and only if they are carried on board.
    Other classes
    (amphibians, etc.)
    × ×  
    • * 1

      Are carried in a small, leak-proof container (approx. 30cm long, 20cm wide and 20cm high) from which they cannot escape, and do not need electrical equipment or pumps, etc.

    • * 2

      Do not cause inconvenience to other passengers (i.e., they do not make any noise, are not poisonous, and do not smell).

    • If the conditions written above are not fulfilled, your pet can neither be checked in nor carried on board.

    • As there are passengers who are not comfortable with pets being brought on board aircraft, we kindly request that you take steps to ensure the inside of your pet’s container/cage cannot be seen by other passengers.

    • The amount of cargo space on each aircraft is limited, so there may be cases where your pet cannot be accepted based on the amount of checked baggage, etc., that is loaded on the flight.

      In such cases, please understand that your flight may be changed.

    • It may not be possible to have a large dog, etc. loaded into the aircraft depending on the size of their cage. Therefore, we kindly request that you contact ANA in advance if you have a large pet.

    The transportation of short-nosed dog breeds is suspended every summer from May 1 to October 31. This is because they are more affected by high temperatures than other breeds, and may suffer from heatstroke and respiratory difficulties.

    Breeds Subject to Handling Suspension

    Bulldog, French Bulldog, Boxer, Shih Tzu, Boston Terrier, Bull Terrier, King Charles Spaniel, Tibetan Spaniel, Brussels Griffon, Chow Chow, Pug, Chin, Pekingese

  • The Transport Environment

    Baggage and cargo besides pets are loaded into the cargo compartment where pets are loaded.
    The environment in the cargo compartment can have a variety of effects on a pet’s health. There is a possibility of pets being left in a weakened physical condition or even dying.

    Humidity and Temperature

    An air conditioner controls the temperature and humidity in the cargo compartment, but the environment may be different from that of the passenger cabin due to factors such as the outside temperature.
    It is also possible for the compartment to become hot because of the air temperature and reflected heat, especially in summer.
    In addition, since loading/off-loading of the aircraft is done outdoors, the temperature and humidity may vary greatly in summer and winter.

    Sound

    During takeoff and landing or in flight, noises such as of the engine, machine operation, and wind are audible, as are noises such as of the engine and ground vehicles running during loading and off-loading.

    Lighting

    The lights in the cargo compartment will be turned off during the flight, and the room will be dark.

  • Advance Reservation Service and Fees

    Where to Make Your Reservation

    Reservation Period

    Reservations can be made up to the day prior to the departure date. If your journey has multiple sectors, you can make your reservation on the ANA website up to one day prior to the departure date of the first sector of your journey.

    • Please contact the ANA Domestic Reservation and Customer Service Center or check-in counter staff for any inquiries regarding the check in of your pet on the day of departure.

    Making Reservations Using the ANA Website

    1. Please proceed to Reservation for Pets from the Reservation Completion screen, or from the Support/Service Information tab on the Reservation Details screen.

      (Reservation Completed)

      (Reservation Details)

    2. Select your representative*1, the type of pet*2, the cage size*3 and the number of cages.

      • * 1

        The person registered as the representative will need to undertake further procedures when checking in the pet on the day.

      • * 2

        The types of pets that can be registered are dogs, cats, birds, rabbits and hamsters. Please contact the ANA Domestic Reservation and Customer Service Center if you wish to check in a different type of pet.

      • * 3

        Small (S), medium (M) and large (L) cages can be provided. In case of rental pet cage, it may be larger than requested size, depending on availability. If you wish to use an extra large (LL) cage, please contact the ANA Domestic Reservation and Customer Service Center. Those bringing their own pet cage should select "Bring own cage".

    3. Please read the items related to consent and release for pets, and then click Register to complete your reservation.

      • To change or cancel your reservation, please contact the ANA Domestic Reservation and Customer Service Center.(Not available through the ANA website.

    Fee

    When checking in your pet, the fee is not included in the free baggage allowance and the following service fee will apply.

    Fees for checking in pets on domestic flights within Japan JPY6,500(* JPY4,500 for some routes)

    • Routes within Hokkaido, Tokyo (Haneda)-Hachijojima, Fukuoka-Tsushima/Goto Fukue/Miyazaki, Nagasaki-Tsushima/Iki/Goto Fukue, Okinawa (Naha) -Miyako/Ishigaki/Okinoerabu/Amami, Kagoshima-Tanegashima/Yakushima/Kikaijima/Okinoerabu/Yoron/Amami/Tokunoshima, Amami-Kikaijima/Tokunoshima/Yoron, Tokunoshima-Okinoerabu, Kumamoto-Amakusa

    • Regardless of whether you use a rental pet cage, the above fee will apply per pet cage on each sector.

    • When you wish to check in a pet and have a flight ticket to which the Conditions of Carriage -International Passengers and Baggage- apply, please see the fees for Japan on the webpage For Passengers Traveling with Pets (International Flights).

  • Pet Cage Requirements and Rental Equipment

    Precautions When Using a Pet Cage

    In principle, a cage will accommodate one animal. However, up to two birds can be accommodated per cage.

    • We do not transport multiple pets accommodated in one cage, as there is a risk of injury due to pets attacking each other.

    We only transport pets in pet cages that comply with IATA regulations and can withstand air transport.
    <Pet Cage Requirements> * All conditions must be met.

    • Sturdy roof

    • Sturdy cage (made from material such as hard plastic, metal, or wood)

    • Breathable, such as furnished with ventilation windows

    • Functional handle on the outside

    • Locked to prevent escape or contact

    • Wheels can be removed or secured

    • Large enough for pets to stand, sit, sleep, and turn

    • Has a water-resistant device, such as an absorbent sheet, to prevent liquid or waste from leaking

    • A cooling mat as well as suitable containers and plates for drinking water and food are provided according to the condition of the pet and the transport time. (Feeding is not allowed in transit areas.)

    Between May 1 and October 31, pets cannot be checked in if they are in covered pet cages or pet cages that are placed one inside another. This is due to the dangers posed by decreased air circulation during this period.

    Pet cage sizes

    Small Breeds (S) Medium-sized Breeds (M) Large Breeds (L) Extra Large Breeds (LL)
    Small dogs, such as Chihuahua, Maltese, and Pomeranian, or cats Medium-sized dog breeds (Beagle, Corgi, Cocker Spaniel etc.) Large dogs, such as boxer, Airedale Terrier, and Whippet Extra large dog breeds (Shepherd, Retriever, Doberman etc.)
    Length 40 cm x Width 55 cm x Height 40 cm Length 46 cm x Width 66 cm x Height 50 cm Length 55 cm x Width 80 cm x Height 60 cm Length 65 cm x Width 95 cm x Height 70 cm

    Rental pet cages

    ANA has pet cages available for rental, but their numbers are limited (LL-sized cages must be reserved in advance. Please contact the ANA Domestic Reservation and Customer Service Center.) If for safety-related reasons you are not permitted to use the pet cage you bring to the airport, you will be asked to rent a cage from ANA.

    • LL-sized cages are not accepted on flights operated with small aircraft (Q84, Q82, CR7) due to cargo compartment volume and cargo compartment door size limitations.

    • If your pet is larger than an LL-sized cage, ANA may accept it as cargo. Please make direct inquiries to the cargo handling counter at the relevant airport.

    ANA provides cooling packs and watering devices for pet cages during the summer (June 1 - September 30).  Please inquire with ANA staff if you wish to use this service.

    1. Cooling packs service

    2. Watering devices service

     

    Please prepare the water to be used in the watering device in advance.

  • Items to Be Confirmed and Preparations to Be Made by Passengers Themselves

    Before purchasing your ticket

    When traveling with your pet during the summer (May 1 - October 31), ANA recommends avoiding daytime flights to reduce your pet’s exposure to the effects of high outside temperatures.

    Prior to your departure date

    • Pets that are not accustomed to being in a cage for extended periods of time are prone to feeling stressed. Therefore it is important that you help your pet to become accustomed to the cage before your journey.

    • We recommend you talk to a vet if this is your pet's first time traveling by air or you have any concerns about using this service.

    • We kindly request that you consult a vet and have your pet vaccinated with a suitable vaccine.

    • If your pet is a dog, please make sure that it has been vaccinated in the last year with a vaccine specified in the Rabies Prevention Act.

    On the day of departure

    Pets may feel unsettled if they see their owners behaving differently than normal.We therefore ask that you do your best to interact with your pet as you would normally on the day of your flight to help them relax.

    Meals

    • As your pet cannot be fed after they have been checked in (and this includes any connection time), we kindly request that you feed them beforehand.

    • Your pet is more likely to experience travel sickness or other health problems if traveling on a full or empty stomach.Please be mindful of quantities when giving your pet food or water.

    Installing a water dispenser (nozzle type)

    A water dispenser (nozzle type) is needed to prevent heat stroke and dehydration in pets and to calm agitation.

    • Tighten the lid of the water dispenser to prevent water leakage and secure it to the cage.

    • Only nozzle-type water dispensers can be checked in. We cannot check in saucer-type water dispensers because the water may spill.

    Dealing with Different Temperatures

    • Please prepare items such as cooling mats, cooling packs, etc., when traveling in the summer and blankets, heat packs, etc., when traveling in the winter.

    • Animals raised indoors often have thicker undercoats. If this applies to your pet, ANA recommends that you trim its undercoat when traveling in the summer.

    Image of boy and dog

    Accidental Ingestion

    Please be aware that, if you put toys or other items inside your pet’s cage when boarding an aircraft, your pet may accidentally swallow them in the event of any changes in the aircraft environment, etc.

    Furthermore, collars and leashes may be chewed off or end up getting wrapped around your pet's body, as may certain toys. The aforementioned risk with leashes is particularly high, so please make sure to remove your pet’s leash before checking them in. If you wish for your pet to be transported while wearing its collar, please make sure in advance that the collar is properly fitted around your pet's neck and not loose.

  • Flow of Check-In at the Airport

    • STEP 1

      Check-in counter

      Please come to the counter early as more time will be required than usual to check in.

      • Your pet may excrete in its cage due to stress from lengthy travel and changes in environment. Please take your pet for a walk and allow it to relieve itself before bringing it to the baggage drop-off counter

      • For Premium Class customers, check-in is also available at the "ANA PREMIUM CHECK-IN" and "ANA SUITE CHECK-IN" counters.

      • When connecting to one of our partner airlines (AIRDO (ADO), Solaseed Air (SNA), Star Flyer (SFJ), IBEX Airlines (IBX), or Oriental Air Bridge (ORC)), please check in your pet and pay the pet fees at the departure airport of your first flight.

      • Regardless of the airline for your connecting flight (ANA/non-ANA), you may have to pick up and check in your pet again at the connecting airport if your layover is longer than 2 hours.

      • If you connect to a flight not operated by ANA or any of the partner airlines above, please pick up your pet and then check it in again at the airport of your connecting flight.

    • STEP 2

      Pet check-in

      Sign Consent and Release form and pay excess baggage charge. Then, check-in is completed.

    • STEP 3

      To the aircraft

      Your pet is delivered to the aircraft by a truck.

      Temperature Changes in Summer and Winter

      The moving of your pet to the aircraft, as well as the loading and unloading processes, are performed outside. There may be significant changes in temperature and humidity, especially during summer and winter.

    • STEP 4

      In the cargo room

      Your pet is carried into the bulk cargo room.

      The space is air-conditioned as same as cabin but it might receive the influence of the outside temperature.

    • STEP 5

      Pick-up at the destination airport

      Your much-loved pet is handled carefully by our staff and returned directly to you.

       

      Your pet may fall ill as a result of having been in a different environment during transportation. Please make sure your pet rests well once you have arrived at your destination.

      We recommend taking your pet to see a vet if any of the following symptoms are present after arrival.

      Relevant Symptoms

      • Diarrhea

      • Vomiting

      • Raspy breathing

      • Shivering or shaking

      • Loss of appetite

      • Loss of interest in going for a walk or going outside

      • Remains anxious

      • Behaves differently than normal, etc.

ANA's pet related information

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(JAPANESE SITE)

Contact

Please confirm in advance the length, width, and height of the pet cage you will be checking in as well as the total weight of the pet cage with your pet inside.

Inquiries from within Japan

Business hours
9:00 to 18:00 (All year around)

Call Handling System

(Fixed rate within Japan)

Phone No.

(Toll call number)

Inquiries from outside Japan

Please call your respective ANA branch office.

Call the number above, listen to the audio guidance and select "1".
If you need to make an inquiry outside of the business hours of 09:00 to 18:00, please contact ANA.

For passengers who require assistance

The ANA Group provides assistance to passengers with physical difficulties such as sickness, injury, or disability, as well as passengers requiring other assistance (expectant mothers, elderly passengers, passengers with young children, unaccompanied minors, and passengers traveling with pets) so that they can enjoy a safe and comfortable flight.

Counter for passengers who need special assistance at Airports

  • Haneda Airport 2F

    Special assistance counters are located on the 2nd floor (departures floor) of Terminal 2 on the right of Security Check B in front of Clock Tower 4 and on the right of Security Check C.
  • New Chitose Airport 2F

    A special assistance counter is located in the 2nd floor departure lobby at counter 1 for ANA Japan domestic flights. This can be found between departure gates B and C.
  • Chubu International Airport 3F

    A special assistance counter is located in the 3rd floor departure lobby at counter K2 for ANA Japan domestic flights.
  • Itami Airport 1F

    A special assistance counter is located in the South Terminal on the 1st floor check-in lobby at counter 1 for ANA Japan domestic flights.
  • Fukuoka Airport 1F

    A special assistance counter is located on the 1st floor (departures/arrivals floor) at counter 1 for ANA Japan domestic flights.
  • Naha Airport 3F

    A special assistance counter is located on the 3rd floor (check-in floor) at counter 5 for ANA Japan domestic flights.