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We provide a stress-free and smooth travel experience for all our customers.
ANA will integrate human services and digital technologies to evolve the existing air travel experience in line with our customers' changing values.

Information

Use of Japan Domestic Airports and Cabins during Busy Periods (Japan Domestic Flights)
Information about Busy Periods at Airports in Japan (International Flights)
The way you go through security checkpoints and boarding gates will change from May 2023.

The new ANA App offers exciting experiences for all occasions

Click here for the ANA App

Download the ANA App from Here

Passenger Guide

We help you to travel smarter by providing all kinds of boarding information as and when you need it.

Click here for the ANA App

Make Reservations/Purchases and Plan Your Travel

Plan your travel and make the necessary reservations/purchases whenever, wherever.
After making your reservations and purchases, you can link your flight reservations to the ANA App to manage your reservations and seats and start seamless online check-in.

Seat Availability/Reservations

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ANA App Details

Airport Access

Find out how to get to/from the airport in keeping with your reserved flight. Get information on the security checkpoint cut-off time and boarding gate for your flight in a timely fashion. Plus, take advantage of our service that enables you to reserve ground transportation tickets and earn miles at the same time!

Airport Access

In-Flight Meals / In-flight Duty Free Pre-order Service (International Flights)

The Pre-order Meal Service*1 is available for international flights.
You can book your desired meal, such as traditional Japanese cuisine or Western cuisine (meat/fish dishes), or forgo an in-flight meal.

* 1

Available to First Class and Business Class passengers only

*

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Pre-order Meal Service
(International Flights)

The In-Flight Duty Free Pre-order Service is available for international flights.
Browse the digital version of our catalog together with a family member or friend and pick out the duty free items that take your fancy.

*

This photo is a sample image.

In-flight Duty Free Pre-order Service
(International Flights)

e-Library

Access the newspapers and magazines available on board our flights and in our lounges via the e-Library on the ANA app. Use the Wi-Fi at home, the airport or another location to download your preferred publications before departure so that you can read them at your leisure during the flight.

*

Certain restrictions apply in terms of eligibility for this service. Please see e-Library for further details.

e-Library

Information on Congestion Status of Security Checkpoints and Lounges

Haneda Airport（Domestic Flights）

Information on congestion status at security checkpoints and lounges can be checked beforehand.

Security Checkpoints

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Lounges
(Domestic)

Narita Airport (International Flights)

Information on congestion status at lounges can be checked beforehand.

Lounges
(International)

This information is also available under "Airport-related Services" by selecting "More" from the hamburger menu in the top-left of the ANA app.

Travel Support

We will help you to enjoy a smooth trip by providing you with timely flight status updates (including information on cancellations and delays) during each travel scene.

Reservations / Flight Status
(Japan Domestic Flights)

Reservations / Flight Status
(International Flights)

Online check-in

Use your smartphone or another device to prepare for your flight whenever and wherever you are. Easily check in online, reserve/change your seat, and issue your boarding pass from 24 hours prior to departure.

Online check-in
(Japan Domestic Flights)

Online check-in
(International Flights)

Passenger Guide

We help you to travel smarter by providing all kinds of boarding information as and when you need it.

Click here for the ANA App

Online check-in

Online check-in
(Japan Domestic Flights)

Online check-in
(International Flights)

Standby at the Airport (Japan Domestic Flights)

Make a standby at the airport request from 00:00 on your preferred departure date if there are no seats left on the flight you wish to board.
You can check the status of your standby at the airport request in real time online.

Standby at the Airport
(Japan Domestic Flights)

Information on Congestion Status of Security Checkpoints and Lounges

Haneda Airport（Domestic Flights）

Information on congestion status at security checkpoints and lounges can be checked beforehand.

Security Checkpoints

Lounges
(Domestic)

Narita Airport (International Flights)

Information on congestion status at lounges can be checked beforehand.

Lounges
(International)

This information is also available under "Airport-related Services" by selecting "More" from the hamburger menu in the top-left of the ANA app.

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Baggage check-in

If you have any baggage to check in, visit one of our baggage counters or use one of our self-service baggage drop machines before passing through the security checkpoint.

Self-Service Baggage Drop Machines
(Japan Domestic Flights)

ANA Baggage Tag Kiosk
(Japan Domestic Flights)

Self-Service Baggage Drop Machines
(International Flights)

Special Assistance (Dedicated Counter for Passengers Requiring Assistance)

We have a dedicated counter for passengers who require assistance due to having an illness, injury, and disability. We also have low counters that are just the right height for passengers using wheelchairs and those wishing to complete procedures while seated. Please feel free to let the counter staff know if you require any assistance.

Dedicated Counter for Passengers Requiring Assistance

Passenger Guide

We help you to travel smarter by providing all kinds of boarding information as and when you need it.

Click here for the ANA App

In-flight Entertainment

Plenty to enjoy! In-flight Wi-Fi and entertainment

When flying domestically, use the ANA app to enjoy our in-flight Wi-Fi internet access* or our superb range of audio programs and video programs, including the latest movies, television dramas, and variety shows.

*

Certain restrictions apply in terms of eligibility for this service. The program lineup differs for Japan domestic and international flights, and also varies depending on the aircraft type. For further details, please see ANA Wi-Fi Service [Domestic Flights] or ANA Wi-Fi Service [International Flights].

In-flight Entertainment
(Japan Domestic Flights)

In-flight Entertainment
(International Flights)

e-Library

Access the newspapers and magazines available on board our flights and in our lounges via the e-Library on the ANA app.
Use the Wi-Fi at home, the airport or another location to download your preferred publications before departure so that you can read them at your leisure during the flight.

*

Certain restrictions apply in terms of eligibility for this service. Please see e-Library for further details.

e-Library

Passenger Guide

We help you to travel smarter by providing all kinds of boarding information as and when you need it.

Click here for the ANA App

Airport Access

Find out how to get to/from the airport in keeping with your reserved flight. To do so, simply enter your destination and click on the Search button. Plus, receive timely updates on flight delays, and take advantage of our service that enables you to reserve ground transportation tickets and earn miles at the same time!

Airport Access

Passengers who cannot check in online and those who require assistance are kindly asked to continue completing procedures at an airport counter and the Special Assistance counter respectively.