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Customers with Allergies

This page provides information about allergen-free in-flight meals on international flights, as well as autoinjectors, etc.

For First Time Customers

ANA's Approach

Japan Domestic Flights
International Flights

The icons named Japan Domestic or International indicate differences in service for Japan domestic and international flights. Content not marked with an icon applies to both, Japan domestic and international flights.

Customers with Allergies

Allergen-free Meals

International Flights

For international flights, we offer two types of meals: 8 Allergen Free Meal (does not contain shrimp, crab, walnuts, wheat, buckwheat, eggs, milk and peanuts)and 28 Allergen Free Meal (does not contain in addition to the 8 major allergens, almonds, abalone, squid, salmon roe, orange, cashew nuts, kiwi fruit, beef, sesame, salmon, mackerel, soybeans, chicken, bananas, pork, macadamia nuts, peaches, potatoes, apples, and gelatin).

Although we make every effort to prevent allergens from being mixed in during the manufacturing process, we cannot guarantee the presence of even very small amounts, such as suspended solids in the air.

We cannot guarantee that we will be able to provide products that do not contain these two allergens.We recommend that guests with 8 allergens and 28 allergens allergies or other allergens, or those who are concerned about their diet, bring something they can eat themselves.

Please see "Special Meals" for details such as menu examples and application deadlines.

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    Sample image Menu varies by season.

Japan Domestic Flights

We do not accept requests for special in-flight meals (e.g., allergen-free meals).

For 28 allergen substances in in-flight meals, please contact us in advance or make a declaration on board to confirm the use of ingredients.

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    Menu and ingredients are may be changed without notice.

Carrying Epinephrine Autoinjectors (EpiPen) on Board

Customers are asked to carry any prescribed medicine or injections (epinephrine autoinjectors, EpiPen, etc.) on board to be prepared to take care of themselves in case of an allergic reaction.

Customers usually using Autoinjectors (Injection Needles) and portable medical devices such as Insulin Pumps on board

Customers with Peanut Allergies

ANA strives to not select or use peanuts as an ingredient for in-flight meals and drinks on ANA Group-operated Japan domestic and international flights. However, there is a possibility that the meals and drinks may be exposed to peanuts or peanut by-products (such as peanut oil) during preparation or manufacturing.

For more information refer to ANA Policy Regarding Customers with Peanut Allergies.

Handling for Allergies on Flights to/from Canada

International Flights

If you have a disability caused by a severe allergy to peanuts, another nut variety, sesame seeds, an animal, etc., you can make a request for an allergy buffer zone to be established around you in order to avoid the risk of exposure to the relevant allergen as much as possible.

For further details, please see Allergy Buffer Zones.

Codeshare flights

International Flights

For codeshare flights operated by our partner airlines, the regulations of the relevant partner airline will apply. Special assistance on such flights may differ from that offered by ANA. For details, please contact the partner airline operating the flight directly.

Frequently asked questions about Customers with Allergies

Can I bring my insulin syringes (injection needle) or EpiPen on board?

I am allergic to peanuts.

If you have any questions or concerns please contact the ANA Disability Desk.

ANA Disability Desk

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