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Passengers traveling with infants or small children (International Flights)

We provide assistance for passengers traveling with infants or small children.

Assistance for passengers traveling with infants or small children

We provide assistance for passengers traveling with infants or small children.

  • This service applies only to ANA operated flights. For codeshare flights and flights operated by other carriers, please check with the operating carrier.

Notes

  • Applicable fares and other conditions vary depending on the age of the child. Please check the Terms of Use.

  • This service is not provided for baggage transportation or childcare purposes.

Services at the Departure Airport

Support at the airport (Please reserve in advance by telephone) (by 72 hours prior to departure)

Airport support is available from the check-in counter to the boarding gate (to the lounge for passengers eligible to enter the lounge) for an adult passenger traveling with 1 or more children who are all under 3 years of age.
Please apply by telephone.

Please see ANA Airport Support for details.

Baby stroller rental service

 

Baby strollers are available for passengers with infants (both types A and B are available).

If you wish to use a baby stroller, please let us know when you check in.

 

You can use a borrowed baby stroller (type A or type B) from the counter until the boarding gate.

Notes

  • Limited numbers are available (prior reservation is not available).

  • Not available at some airports.

  • Please check in* your stroller with all personal items removed. 

Please confirm the items below if you wish to bring your baby stroller on board.

  • You can confirm the size regulations for carry-on baggage for International flights from "Carry-on Baggage Size and Rules (International Flights)".

  • As only one item of carry-on baggage is allowed per passenger, passengers bringing a baby stroller on board cannot bring other carry-on items with them aside from personal effects such as handbags, cameras or umbrellas.

  • Please fold and store your baby stroller in a case before passing through the ticket gate. If you do not have a case of your own, our staff will provide you with a plastic bag specifically for use with baggage.

In-flight Services

Correct Way of Sitting (Passengers accompanied by a child not occupying their own seat)

Fasten the seat belt over yourself only, and hold your baby securely on your lap above the seat belt. If you are using a baby carrier, fasten your seat belt first and then put on the carrier.

Bassinet (Please reserve in advance by telephone)(by 48 hours prior to departure)

Bassinets are provided on all international aircraft for infants not occupying a seat. Please apply by telephone.

  • Weight: maximum 10kg

  • The number and position of bassinet seats are limited.

  • First Class (on all aircrafts) are excluded from this service.

  • Please note that bassinets may differ depending on aircraft.

You will be able to find a lavatory which is equipped with a tabletop for changing diapers.

We also provide a special blanket for passengers who have requested a bassinet.
In addition to being gentle to the touch, the material used in this soft, light blanket strikes a great balance between heat retention, ventilation and absorbency to help your baby relax. Moreover, the blanket is made from the same type of fabric used in Uchino's Marshmallow Puff Gauze, which comes recommended by the Japan Atopic Dermatitis Patients Association.

  • OEKO-TEX® STANDARD 100 Product class I

  • Patented technology

Using carry-on beds for children

When using portable bed products for children (such as JetKids BedBox or Fly-Tot), please use a window seat or a center seat in the section between the aisles as a general rule. (Hammock-type bed products cannot be used.)

These products cannot be used during taxiing, takeoff, landing, or when the fasten seat belt sign is turned on.

As with other carry-on baggage, carry-on beds must be stored in the overhead compartment or under the seat in front during these times.

Also during cruise, you may be asked to refrain from usage depending on the circumstances.

In order to ensure a safe and comfortable flight, the cabin attendants will check on seatbelt usage and that other passengers are not being inconvenienced.

Baby meals/child meals (special meals)

Baby Meals (BBML) / Child Meals (CHML)

These meals must be requested via the ANA website or by phone at least 24 hours prior to the scheduled departure time of your flight.

Allergen-Free Meals
These meals must be requested at least 24 hours (for flights departing from Japan) or 48 hours (for flights arriving in Japan) before the scheduled departure time of your flight.
They cannot be requested via the ANA website. Please call us to make your request.

Please see Special Meals for details on how to request meals, menu details, etc.

  • The menu will differ by route. Please confirm details at the time of reservation.

  • Please note that we may not be able to honor your request depending on factors such as route, aircraft type, etc. Thank you for your understanding.

  • The baby meal (BBML), which must be requested in advance of travel, mainly consists of weaning foods such as bottled pureed foods and soups.

    Separately to this, we can also provide baby food on board to infants over 12 months but under 2 years old. Please speak to a cabin attendant on board to request this. (Please note that quantities are limited and there may be times when we are unable to fulfill your request.)

Powdered milk

Powdered milk is available on board. However, we recommend that you bring your own since there are limits in quantities and types. Our cabin crew will be happy to prepare it for you. Please let us know if you would like to take advantage of this service.

Paper diapers

Paper diapers (M size and L size) are available on board. However, as there are limits in quantities and types, we recommend that you have an adequate supply of diapers for your trip.

Goods for children (ANA original toys and souvenirs)

ANA original toys and souvenirs are prepared for your little ones to make the journey more enjoyable.

  • Sample image

Reliable service in the cabin

We will gladly assist you with stowing your luggage. Please feel free to ask our cabin crew.

Please do not hesitate to contact our cabin crew if you need further assistance.

  • Equipment specially designed for airplanes is available on board. Please take care that children do not trap their fingers in the "armrests", "tray tables", "seatbelt buckles", "lavatory door" or "trash box lid."

Take care not to trap your fingers.
Please be aware of your children's safety

Seats (Pre-assigning seats accepted)

Seats can be pre-assigned either online or by telephone.

For safety reasons, please note the following conditions will apply.

  • If you want your infant to travel in a seat, please apply by telephone.

  • Infants who will occupy their own seat (and are of an age applicable for the child fare, namely at least 8 days old but less than 2 years old) cannot use First Class on any of our aircraft types or Business Class on certain Boeing 787, Boeing 777, Boeing 767 and Airbus 380 aircraft.

  • For safety standards, seats on emergency exits rows are not permitted. Additionally, passengers traveling with an infant may not be seated in the same seat row as another passenger traveling with an infant due to limited oxygen mask availability.

  • If there is more than one passenger traveling with an infant, please select seats in a different row or on the other side of the aisle.

  • Please note that your assigned seat may change due to change in aircraft or other reasons.

  • Please note that there may be other times where we may not be able to honor your seat request. See Information Regarding Seat Assignments for details.

Services at the Connecting and Arrival Airport

Support at the airport (Please reserve in advance by telephone)(by 72 hours prior to departure)

Airport support is available for an adult passenger traveling with 1 or more children under 3 years of age. Please apply by telephone.

Connecting

Airport staff will escort passengers from the disembarking gate to the check-in counter or the boarding gate for a connecting flight. (If the connecting flight will depart from a different terminal, airport staff will escort them to the shuttle bus area).  

At the arrival airport

Airport staff will escort passengers from the disembarking gate to the arrival lobby or passenger pick-up area.  

 

See ANA Airport Support for details.

Terms of Use

  • "-" indicates that it is unavailable.

Infants

Age of child Accompanying Passenger Seats Applicable Fare
Less than 8 days after birth - Not permitted to travel -
8 days to less than 2 years old Required Travel in adult's lap Infant fare
8 days to less than 2 years old Required Infant can be seated in a seat. Please hold the infant in your lap when the seat belt sign is turned on. An approved child seat is permitted for use. *1 Child fare
  • * 1

    ANA does not lend child seats. Customers should bring their own child seat and set by yourselves.

Child

Age of child Accompanying Passenger Seats Applicable Fare
2 to 11 years old Required Child must be seated in a seat.
Child fare
5 to 11 years old If unaccompanied Child must be seated in a seat. For acceptance conditions, please see ANA Junior Pilot (Unaccompanied minors). Adult fare

Please see "Child seats" for information on carry-on child seats.

Traveling with infants (aged from 8 days or more to under 2 years)

If you are traveling with an infant, please be sure to inform ANA as there may be boarding limitations.

  • Infants and toddlers are to be accompanied by a passenger at least 12 years of age. 

  • One adult may accompany up to two infants below the age of 2. *2
    However, one infant is to occupy a seat to which the child fare will be applied.

  • Passengers who are expecting to give birth within 28 days of their departure date can travel with one accompanying infant only.

  • * 2

    When one adult is accompanied by two infants, child seats are required.

Child passengers (aged from 2 years or more to under 12)

  • Children aged under 5 must travel in the same class as an accompanying passenger aged 12 or over.  

  • Children must be accompanied by a passenger aged 12 or over (or 18 or over on Mexico routes, or 16 or over on Canada routes). Furthermore, if a child uses a child seat, the accompanying passenger must sit in the adjacent seat.

  • Children aged 5-11 years (or 5-13 years on Mexico routes) may travel alone. For details, please see ANA Junior Pilot.

Fare

If accompanied by children under 2 years of age

  • If not using a seat: Infant fare (10% of applicable adult fare)

  • If using a seat: Child fare (75% of applicable adult fare) 

  • Availability and discount percentage may vary depending on the route and class.

  • Infants who will occupy their own seat (and are of an age applicable for the child fare, namely at least 8 days old but less than 2 years old) cannot use First Class on any of our aircraft types or Business Class on certain Boeing 787 and Boeing 777-300ER aircraft.

If accompanied by children aged 2-11 years

Child Fare (75% of applicable adult fare) 

  • Availability and discount percentage may vary depending on the route and class. 

Contact

Inquiries from within Japan

Business hours

24hours, open daily

  • Operator hours are currently different. Please see Contact us for details.

Call Handling System

(Fixed rate within Japan)

Phone No.

(Toll call number)

Dial a number above and select "2" when the automated voice system is prompted.

If you need to make an inquiry, please contact the International reservations.

Inquiries from outside Japan

Please call your respective ANA branch office.

For passengers who require assistance

The ANA Group provides assistance to passengers with physical difficulties such as sickness, injury, or disability, as well as passengers requiring other assistance (expectant mothers, elderly passengers, passengers with young children, unaccompanied minors, and passengers traveling with pets) so that they can enjoy a safe and comfortable flight.

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