Passengers traveling with infants or small children (International Flights)

We provide assistance for passengers traveling with infants or small children.

Assistance for passengers traveling with infants or small children

We provide assistance for passengers traveling with infants or small children.

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This service applies only to ANA operated flights. For codeshare flights and flights operated by other carriers, please check with the operating carrier.

Notes

Applicable fares and other conditions vary depending on the age of the child. Please check the Terms of Use.
This service is not provided for baggage transportation or childcare purposes.

Frequently Asked Questions

Services at the Departure Airport

Support at the airport (Reservation Required at Least 72 Hours Before Departure)

Airport support is available from the check-in counter to the boarding gate (to the lounge for passengers eligible to enter the lounge) for an adult passenger traveling with 1 or more children who are all under 3 years of age.
Please contact us to apply.

Please see ANA Airport Support for more details such as how to apply.

Baby stroller rental service

Baby strollers are available for passengers with infants (both types A and B are available).

If you wish to use a baby stroller, please let us know when you check in.

You can use a borrowed baby stroller (type A or type B) from the counter until the boarding gate.

Notes

Limited numbers are available (prior reservation is not available).
Not available at some airports.
Please check in* your stroller with all personal items removed.

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Stroller can be checked free of charge.

Please confirm the items below if you wish to bring your baby stroller on board.

You can confirm the size regulations for carry-on baggage for International flights from "Carry-on Baggage Size and Rules (International Flights)".
As only one item of carry-on baggage is allowed per passenger, passengers bringing a baby stroller on board cannot bring other carry-on items with them aside from personal effects such as handbags, cameras or umbrellas.
Please fold and store your baby stroller in a case before passing through the ticket gate. If you do not have a case of your own, our staff will provide you with a plastic bag specifically for use with baggage.

In-flight Services

Correct Way of Sitting (Passengers accompanied by a child not occupying their own seat)

Fasten the seat belt over yourself only, and hold your baby securely on your lap above the seat belt. If you are using a baby carrier, fasten your seat belt first and then put on the carrier.

Bassinet (Reservation Required at Least 48 Hours Before Departure)

Bassinets are provided on all international aircraft for infants not occupying a seat.
Please contact us if you wish to use the service.

Weight: maximum 10kg
Bassinet size: Length 72cm × Width 27cm × Height 17cm

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The number and position of bassinet seats are limited.
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First Class (on all aircrafts) are excluded from this service.
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Please note that bassinets may differ depending on aircraft.

You will be able to find a lavatory which is equipped with a tabletop for changing diapers.

We also provide a special blanket for passengers who have requested a bassinet.
In addition to being gentle to the touch, the material used in this soft, light blanket strikes a great balance between heat retention, ventilation and absorbency to help your baby relax. Moreover, the blanket is made from the same type of fabric used in Uchino's Marshmallow Puff Gauze, which comes recommended by the Japan Atopic Dermatitis Patients Association.

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OEKO-TEX® STANDARD 100 Product class I
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Patented technology

Using carry-on beds for children

When using portable bed products for children (such as JetKids BedBox or Fly-Tot), please use a window seat or a center seat in the section between the aisles as a general rule. (Hammock-type bed products cannot be used.)

These products cannot be used during taxiing, takeoff, landing, or when the fasten seat belt sign is turned on.

As with other carry-on baggage, carry-on beds must be stored in the overhead compartment or under the seat in front during these times.

Also during cruise, you may be asked to refrain from usage depending on the circumstances.

In order to ensure a safe and comfortable flight, the cabin attendants will check on seatbelt usage and that other passengers are not being inconvenienced.

Baby meals/child meals (special meals)

Baby Meals (BBML) / Child Meals (CHML)
These meals must be requested via the ANA website at least 24 hours prior to the scheduled departure time of your flight.

Allergen-Free Meals
These meals must be requested at least 24 hours (for flights departing from Japan) or 48 hours (for flights arriving in Japan) before the scheduled departure time of your flight.
Please contact us to make your request.
Please see Special Meals for details on how to request meals, menu details, etc.

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The menu will differ by route. Please confirm details at the time of reservation.
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Please note that we may not be able to honor your request depending on factors such as route, aircraft type, etc. Thank you for your understanding.

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The baby meal (BBML), which must be requested in advance of travel, mainly consists of weaning foods such as bottled pureed foods and soups.

Separately to this, we can also provide baby food on board to infants over 12 months but under 2 years old. Please speak to a cabin attendant on board to request this. (Please note that quantities are limited and there may be times when we are unable to fulfill your request.)

Powdered milk

Powdered milk is available on board. However, we recommend that you bring your own since there are limits in quantities and types. Our cabin crew will be happy to prepare it for you. Please let us know if you would like to take advantage of this service.

Paper diapers

Paper diapers (M size and L size) are available on board. However, as there are limits in quantities and types, we recommend that you have an adequate supply of diapers for your trip.

Goods for children (ANA original toys and souvenirs)

ANA original toys and souvenirs are prepared for your little ones to make the journey more enjoyable.

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Reliable service in the cabin

We will gladly assist you with stowing your luggage. Please feel free to ask our cabin crew.

Please do not hesitate to contact our cabin crew if you need further assistance.

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Equipment specially designed for airplanes is available on board. Please take care that children do not trap their fingers in the "armrests", "tray tables", "seatbelt buckles", "lavatory door" or "trash box lid."

Take care not to trap your fingers.
Please be aware of your children's safety

Seats (Pre-assigning seats accepted)

Seats can be selected in advance on the ANA Website.
For safety reasons, please note the following conditions will apply.

If you want your infant to travel in a seat, please apply by telephone.
Infants who will occupy their own seat (and are of an age applicable for the child fare, namely at least 8 days old but less than 2 years old) cannot use First Class on any of our aircraft types or Business Class on certain Boeing 787, Boeing 777, Boeing 767 and Airbus 380 aircraft.
For safety standards, seats on emergency exits rows are not permitted. Additionally, passengers traveling with an infant may not be seated in the same seat row as another passenger traveling with an infant due to limited oxygen mask availability.
If there is more than one passenger traveling with an infant, please select seats in a different row or on the other side of the aisle.

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Please note that your assigned seat may change due to change in aircraft or other reasons.
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Please note that there may be other times where we may not be able to honor your seat request. See Information Regarding Seat Assignments for details.

Services at the Connecting and Arrival Airport

Support at the airport (Reservation Required at Least 72 Hours Before Departure)

Airport support is available for an adult passenger traveling with 1 or more children under 3 years of age. Please contact us in advance to apply.

Connecting

Airport staff will escort passengers from the disembarking gate to the check-in counter or the boarding gate for a connecting flight. (If the connecting flight will depart from a different terminal, airport staff will escort them to the shuttle bus area).

At the arrival airport

Airport staff will escort passengers from the disembarking gate to the arrival lobby or passenger pick-up area.
Please see ANA Airport Support for more details such as how to apply.

Terms of Use

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"-" indicates that it is unavailable.

Infants

Age of child	Accompanying Passenger	Seats	Applicable Fare
Less than 8 days after birth	-	Not permitted to travel	-
8 days to less than 2 years old	Required	Travel in adult's lap	Infant fare
8 days to less than 2 years old	Required	Infant can be seated in a seat. Please hold the infant in your lap when the seat belt sign is turned on. An approved child seat is permitted for use. *1	Child fare

* 1

ANA does not lend child seats. Customers should bring their own child seat and set by yourselves.

Child

Age of child	Accompanying Passenger	Seats	Applicable Fare
2 to 11 years old	Required	Child must be seated in a seat.	Child fare
5 to 11 years old	If unaccompanied	Child must be seated in a seat. For acceptance conditions, please see ANA Junior Pilot (Unaccompanied minors).	Adult fare

Please see "Child seats" for information on carry-on child seats.

Traveling with infants (aged from 8 days or more to under 2 years)

If you are traveling with an infant, please be sure to inform Contact ANA by phone as there may be boarding limitations.

Infants and toddlers are to be accompanied by a passenger at least 12 years of age.
One adult may accompany up to two infants below the age of 2. *2
However, one infant is to occupy a seat to which the child fare will be applied.
Passengers who are expecting to give birth within 28 days of their departure date can travel with one accompanying infant only.

* 2

When one adult is accompanied by two infants, child seats are required.

Child passengers (aged from 2 years or more to under 12)

Children aged under 5 must travel in the same class as an accompanying passenger aged 12 or over.
Children must be accompanied by a passenger aged 12 or over (or 18 or over on Mexico routes, or 16 or over on Canada routes). Furthermore, if a child uses a child seat, the accompanying passenger must sit in the adjacent seat.
Children aged 5-11 years (or 5-13 years on Mexico routes) may travel alone. For details, please see ANA Junior Pilot (Unaccompanied minors).

Fare

If accompanied by children under 2 years of age

If not using a seat: Infant fare (10% of applicable adult fare)
If using a seat: Child fare (75% of applicable adult fare)

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Availability and discount percentage may vary depending on the route and class.
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Infants who will occupy their own seat (and are of an age applicable for the child fare, namely at least 8 days old but less than 2 years old) cannot use First Class on any of our aircraft types or Business Class on certain Boeing 787 and Boeing 777-300ER aircraft.

If accompanied by children aged 2-11 years

Child Fare (75% of applicable adult fare)

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Availability and discount percentage may vary depending on the route and class.

Contact ANA

Bassinet Reservations

Your departure date is 6 days or later

You can complete the procedure using the ANA message service using the LINE app.
When you activate LINE, the text [International Baby bassinet reservation] will be entered in the message entry field. Please send the message as it is.
If you are using a PC, you can start the LINE app from the 2D barcode below.

If you do not have LINE is not installed, please contact ANA.

Your departure date is within 5 days, including today

Please contact ANA.

Customers Who Are Considering Making a Reservation

You can use the ANA Message Service to check the availability of bassinets on your desired flight.
When you activate LINE, the text [International availability check for baby bassinet] will be entered in the message entry field. Please send the message as it is.
If you are using a PC, you can start the LINE app from the 2D barcode below.

Inquiries for Other Services

Reservation Inquiries for International Flights

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For inquiries from outside Japan, please contact the relevant ANA branch office by phone.

For passengers who require assistance

The ANA Group provides assistance to passengers with physical difficulties such as sickness, injury, or disability, as well as passengers requiring other assistance (expectant mothers, elderly passengers, passengers with young children, unaccompanied minors, and passengers traveling with pets) so that they can enjoy a safe and comfortable flight.