Smooth Procedures

About the Service

Priority check-in counters for Premium members are available worldwide.
Check-in and baggage check-in is avaiable at the counter.

• Services may vary based on the route and airport.

How to Use This Service

Please present your ANA Mileage Club app digital card or Premium Status Card to the check-in counter agent upon check-in.

Counter Locations

Japan Domestic Flights

When boarding ANA Group operated flights When boarding ANA code-share flight with an ANA Flight Number. AIRDO, IBEX Airlines, Oriental Air Bridge, Solaseed Air and STARFLYER	ANA SUITE CHECK-IN counter is available for use. Applicable airport primary member 1 traveling guest
	ANA PREMIUM CHECK-IN counter is available for use. Applicable airport , Sendai Airport, Komatsu Airport, Okayama Airport, Hiroshima Airport, Matsuyama Airport, Kumamoto Airport, Miyazaki Airport and Kagoshima Airport primary member traveling guests primary member traveling guests primary member registered family members traveling guests

International Flights

When boarding ANA Group operated flights	First Class check-in counter*1 and ANA SUITE CHECK-IN counter are available to use to check-in. primary member 1 traveling guest
	Business check-in counters*1 are available to use for check-in. primary member traveling guests primary member traveling guests primary member registered family members traveling guests
	Priority check-in counter is available for check-in counter where specified as "Star Alliance Gold". primary member traveling guests primary member traveling guests primary member registered family members traveling guests Regardless of your boarding class, Premium Economy check-in counters is available to use for check-in. Applicable airports Narita Int'l Airport (Terminal 1) Haneda Int'l Airport (International Terminal) primary member traveling guests *1First Class and Business Class check-in counters are available when the applicable class is present on the ANA Group international flight you are boarding.
Star Alliance Member Airlines*2	Priority check-in counter is available for check-in counter where specified as "Star Alliance Gold". *2Service applies to participating Star Alliance Members primary member traveling guests primary member traveling guests primary member registered family members traveling guests List of Star Alliance Member Airlines
When connecting to/from Star Alliance Connecting Partner operated flights	Priority check-in counter is available for check-in counter where specified as "Star Alliance Gold". primary member traveling guests primary member traveling guests primary member registered family members traveling guests List of Star Alliance Connecting Partner Please be aware of Important Notices ・Priority check-in is only available if connecting to/from a Star Alliance member airline operated flight. Airport Service when connecting to/from a Star Alliance Connecting Partner operated flight
When boarding code-share flights operated by Partner Airlines (non Star Alliance Members)*3 Air Dolomiti, Air Macau, Etihad Airways, Garuda Indonesia Airlines, Jet Airways, Philippine Airlines, Shandong Airlines	Each airlines Business check-in counters will be available to use for check-in. primary member traveling guests primary member traveling guests primary member registered family members traveling guests *3This service will be available when boarding on ANA and code-share flights with ANA. The services is available when boarding flights with ANA flight numbers and partner airline flight numbers. However, they are not available on non-code-share routes.

• Airport Services when boarding Non-Star Alliance Partner flights

About the Service

When using ANA Group, Star Alliance Member Airline flights or connecting to/from a Star Alliance Connecting Partner flight, priority tags will be attached to all checked baggage. Your checked baggage will be given priority handling and be delivered first at baggage.

Please be aware of Important Notices

• If baggage has been checked in with Partner Airlines who is not part of the Star Alliance members, services may not be available based on certain airlines even when transferring to an ANA Group or Star Alliance member airline flights.
• Services may vary based on the route and airport.

How to Use This Service

Please present your ANA Mileage Club app digital card or Premium Status Card upon checking your baggage in at the check-in counter.

Types of Priority Tags

Japan Domestic Flights

When boarding ANA Group operated flights When boarding ANA code-share flight with an ANA Flight Number. AIRDO, IBEX Airlines, Oriental Air Bridge, Solaseed Air and STARFLYER	Regardless of your boarding class, Priority Baggage Claim will be marked "FIRST" on your baggage tag. primary member traveling guests
	Regardless of your boarding class, Priority Baggage Claim will be marked "PRIORITY" on your baggage tag. primary member traveling guests primary member registered family members traveling guests

International Flights

When boarding ANA Group operated flights	Regardless of your boarding class, "FIRST CLASS" priority tag will be attached to your baggage. Services are only available when check-in your baggage at ANA counter. primary member traveling guests
	The "Star Alliance" priority tag will be attached to your baggage, except when flying in First Class. primary member traveling guests primary member registered family members traveling guests
When boarding Star Alliance Member Airlines operated flights	The "Star Alliance" priority tag will be attached to your baggage, except when flying in First Class. primary member traveling guests primary member traveling guests primary member registered family members traveling guests
When connecting to/from Star Alliance Connecting Partner operated flights	The Connecting Partner Priority Bag Tag is applicable to all connecting journeys starting with a Connecting Partner. primary member traveling guests primary member traveling guests primary member registered family members traveling guests Please be aware of Important Notices ・Priority Baggage is only available if connecting to/from a Star Alliance member airline operated flight. Airport Service when connecting to/from a Star Alliance Connecting Partner operated flight
When boarding code-share flights operated by Partner Airlines (non Star Alliance Members)*1 Air Dolomiti, Air Macau, Etihad Airways, Garuda Indonesia Airlines, Jet Airways, Philippine Airlines, Shandong Airlines	Regardless of your boarding class, "FIRST CLASS" priority tag will be attached to your baggage. primary member traveling guests
	The "Star Alliance" priority tag will be attached to your baggage, except when flying in First Class. primary member traveling guests primary member registered family members traveling guests *1Service is available when boarded on ANA Code-Share flights.

• Airport Services when boarding Non-Star Alliance Partner flights

About the Service

When traveling on ANA Group operated flights, a Star Alliance Member Airline flights or connecting to/from a Star Alliance Connecting Partner flight, additional free checked bags and less weight restrictions may apply.

• *Customers who can use this service differ for Japan domestic and international routes. For details refer to How to Use This Service.

Please be aware of Important Notices

• An excess baggage charge will apply for baggage that exceeds the airlines published weight, number of pieces or size.
• If baggage has been checked in with Partner Airlines who is not part of the Star Alliance members, services may not be available based on certain airlines even when transferring to an ANA Group or Star Alliance member airline flights.

How to Use This Service

Please present your ANA Mileage Club app digital card or Premium status card to the check in counter agent upon check-in.

Free Baggage Allowance

Japan Domestic Flights

When boarding ANA Group operated flights When boarding ANA code-share flight with an ANA Flight Number. AIRDO, IBEX Airlines, Oriental Air Bridge, Solaseed Air and STARFLYER

Free Baggage Allowance based on boarded class of service + up to 20 kg (44 lb) extra free. Premium Class Total60kg　40kg＋20kg Economy Class Total40kg　20kg＋20kg primary member traveling guests primary member traveling guests primary member registered family members traveling guests *When traveling within Japan domestic sectors connecting to/from international flights, the baggage rules for international flights will apply.

International Flights

When boarding ANA Group operated flights*	Free Baggage Allowance based on boarded class of service + 1 additional piece for free. FIRST CLASS Free Baggage Allowance is up to 4 pieces and maximum of 32 kg (70 lbs) per piece BUSINESS CLASS Free Baggage Allowance is up to 3 pieces and maximum of 32 kg (70 lbs) per piece PREMIUM ECONOMY ECONOMY CLASS Free baggage allowance increased up to 3 pieces and maximum of 23 kg (50 lbs) per piece. primary member traveling guests primary member traveling guests primary member traveling guests primary member registered family members traveling guests This service may not be available on code-share flights or itineraries that include flights operated by other airlines.
When boarding flights operated by Star Alliance member airlines*	By piece Free Baggage Allowance based on boarded class of service + 1 additional piece for free. By weight Free Baggage Allowance based on boarded class of service +20 kg (44 lb). primary member traveling guests primary member traveling guests primary member registered family members traveling guests The free baggage allowances of Star Alliance member airlines are not the same as the allowances for flights operated by the ANA Group. The permitted weight and size (total linear dimensions) per piece depends on the airline and airfare you use. Please contact the operating airline for the conditions that apply for each flights. Airport Services when boarding Non-Star Alliance Partner flights
When connecting to/from Star Alliance Connecting Partner operated flights	By piece Free Baggage Allowance based on boarded class of service + 1 additional piece for free. By weight Free Baggage Allowance based on boarded class of service +20 kg (44 lb). primary member traveling guests primary member traveling guests primary member registered family members traveling guests The free baggage allowances of Star Alliance Connecting Partner are not the same as the allowances for flights operated by the ANA Group. The permitted weight and size (total linear dimensions) per piece depends on the airline and airfare you use. Please contact the operating airline for the conditions that apply for each flights. Please be aware of Important Notices ・Additional Free Baggage Allowance is only available if connecting to/from a Star Alliance member airline operated flight.

• Airport Service when connecting to/from a Star Alliance
  Connecting Partner operated flight

About the Service

When boarding ANA Group operated flights, exclusive security check points are available at the following airports. Will be able to clear smoothly without waiting in long line even during crowded peak season.

How to Use This Service

Please show your ANA Mileage Club app digital card or Premium status card to the agent.

Exclusive Security Check Points Available

Japan Domestic Flights

When boarding ANA Group operated flights When boarding ANA code-share flight with an ANA Flight Number. AIRDO, IBEX Airlines, Oriental Air Bridge, Solaseed Air and STARFLYER	Service is available at the ANA SUITE CHECK-IN counter. Please visit the counter in advance with your traveling guests, and complete the registration process. Applicable airports primary member 1 traveling guest
	Use of this service is available at the ANA PREMIUM CHECK-IN counter. Applicable airports primary member traveling guests primary member traveling guests primary member registered family members traveling guests
	Service is available prior to entering the ANA SUITE LOUNGE. If you have checked baggage, please complete check-in procedure at the Priority check-in counter (ANA PREMIUM CHECK-IN) prior to lounge use. Applicable airports primary member 1 traveling guest
	Exclusive security checkpoints is available. Applicable airport primary member traveling guests primary member traveling guests primary member registered family members traveling guests

International Flights

When boarding ANA Group operated flights	Service is available at the ANA SUITE CHECK-IN counter. Applicable airport Narita Int'l Airport primary member 1 traveling guest
	Service is available at the STAR ALLIANCE GOLD TRACK*1. Applicable airport Narita Int'l Airport *1Available at airports around the world when boarding on Star Alliance member airline operated flights or connecting to/from a Star Alliance Connecting Partner flight. Please check the Star Alliance website for applicable airports. primary member traveling guests primary member traveling guests primary member registered family members traveling guests
	Exclusive security check points (priority lanes) is available for use. Applicable airport Narita Int'l Airport primary member 1 traveling guest primary member 1 traveling guest primary member registered family members 1 traveling guest Exclusive security check points is available for use when boarding flights on other carriers at Narita Int'l Airport Terminal 1 from the South Wing.
	Exclusive security check points (priority lanes) is available for use. Applicable airport Haneda Int'l Airport primary member 1 traveling guest primary member 1 traveling guest primary member registered family members 1 traveling guest
	Fast Lane is available for use. Applicable airport Kansai Int'l Airport primary member 1 traveling guest

About the Service

We offer priority boarding to Premium members boarding ANA Group operated flights or Star Alliance member flights on all domestic and international routes, regardless of boarding class.

How to Use This Service

Please present your ANA Mileage Club app digital card or Premium status card when boarding.

• Please note that this service may not be available at certain airports or flights.
• When bus is used to transfer from boarding gate to aircraft, priority boarding is available when boarding the bus.

Boarding Order

Notice

• <From October 1, 2018> There will be changes to boarding procedures for Japan domestic flights.
  Passengers will be asked to board in accordance with the boarding group (1-4) indicated on their airport-issued boarding passes and security certificates. (There are no changes to priority boarding order.)

Passengers are boarded in the following order.

Japan Domestic Flights

When boarding ANA Group operated flights

When boarding ANA code-share flight with an ANA Flight Number.	Priority boarding is available when using the flights operated by following partner airlines with an ANA Flight Number. IBEX Airlines, Oriental Air Bridge, Solaseed Air and STARFLYER Priority boarding is not available for AIRDO.

International Flights

When boarding ANA Group operated flights

When connecting to/from Star Alliance Connecting Partner operated flights

When connecting to/from Star Alliance member airline operated flights, priority boarding is available. Juneyao Airlines Please be aware of Important Notices ・Priority Pre-Boarding Announcements are only available if connecting to/from a Star Alliance member airline operated flight. Airport Service when connecting to/from a Star Alliance Connecting Partner operated flight

When boarding code-share flights operated by Partner Airlines (non Star Alliance Members)*1

When boarding flights operated by the following partner airlines, priority boarding is available, same as when boarding ANA group operated flights. Air Macau, Etihad Airways, Garuda Indonesia Airlines, Philippine Airlines, Shandong Airlines *1This service will be available when boarding on ANA and code-share flights with ANA. The services is available when boarding flights with both ANA flight numbers and partner airline flight numbers. However, they are not available on non-code-share routes.

• Airport Services when boarding on Non-Star Alliance Partner flights

About the Service

On the date of your departure, if the requested flight or class of service is fully booked, you will be given priority on the waiting list for the next available seat.

How to Use This Service

Please present your ANA Mileage Club app digital card or Premium status card and inquire at the check-in counter agent.

• For Japan domestic flights, if you have an Open Ticket purchased by specifying the flight route without reserving the actual flights, you can complete the procedures via the Self-service check-in kiosk.
• This service may not be available for all airports and flights.

About the Service

For members who arrive to Narita Int'l Airport by car, we provide discount when parked at our partner company parking garage. Fully cared service is provided from the point you depart for your overseas trip up until you pick up your car after your return. Earn miles when using this service.

• Valet parking is available for passengers who have purchased roundtrip flights from Narita Int'l Airport operated by ANA Group with an ANA flight number. This service does not apply for reservations on code-share flights operated by other airlines or ANA Group operated flights reserved under another airline's flight code.

• Use of the parking garage and drop off and pick up services of your vehicle will be provided on the basis of a contract between the customer and Central Parking Narita.

How to Use This Service

Notice

• ANA Valet Service Desk (telephone) will no longer be available after August 1, 2018.
  Parking garage reservations will be only through ANA Website.

Before Departure

Please be sure to make parking garage reservations prior to your arrival on the ANA website. Please go directly to Central Parking Narita (Our partner company) on the day of departure and park your vehicle. Beyond this point, you will be redirected to a non-ANA website. The privacy policy of this website will be applied. You will be escorted to the South Wing Departure lobby of Terminal 1 of Narita Int’l Airport by our complimentary shuttle service. Our representative will greet you at the airport and guide you to the check-in counter. Your baggage will be carried for you. Thereafter, you may go to the exclusive security check point.

Upon Your Return

After you arrive at Narita Int'l Airport, please contact us from our dedicated phone line. Your vehicle will arrive approximately 20 minutes after we receive your phone call. Special Welcome Home Hotline (charges apply): 0476-32-0655 Available hours (Japan time): from 6:30 AM until the arrival of the last ANA Group operated flight of the day (7 days a week all year round) If you change your return flight schedule during your stay overseas, please contact your nearest ANA overseas agent. Before you pick up your vehicle, please relax at the ANA ARRIVAL LOUNGE. After going through Immigration and Customs, please go to the reception of the ANA ARRIVAL LOUNGE (International arrivals Lounge. Open from 6:30 AM to 7:30 PM, 7 days a week all year round) located in the Terminal 1 South Wing Arrival lobby. Drinks, snacks, showers, wireless/cable LAN, etc. are available in the lounge (For Members and 1 guest). We will guide you from the Lounge directly to your car via special walkway. If you arrive after 7:00 PM the lounge will be closed. Our representative will greet you at the entrance to the ANA ARRIVAL LOUNGE (International Arrivals Lounge) and will guide you to your car.

Service Fees

• Please pay the service fee on the day you park your vehicle at Central Parking Narita.
• When parked 12 days or more additional parking service fee will apply (Additional fee: 520 Japanese yen per extra day).
• The above fee includes the parking fee and other service charges.

How to Reserve

Reservations made from the ANA Website	To reserve the ANA My Car Valet Service, press the Apply button for this service under Optional Services. This section will be displayed on the Reservation Details screen of the ANA website after ticket purchase.

• Spaces are limited at partner parking garage, so please reserve in advance.
• If there are any schedule changes or cancellations prior to departure, please contact

Please be aware of Important Notices

• There may be cases when, due to the vehicle model (size), your car will not fit under the roof, or when we are unable to accept your vehicle for other reasons. For details please confirm with our service desk when making your reservation.
  The sizes of the roofed garage as follows: Total width: 2,630mm, total length: 4,950mm and total height: under 2,330mm
• If the parking period is extended due to a change in your itinerary, etc. after your departure, we may be obliged to move your vehicle to a different space (without a roof) for the extended period.
• Please do not leave any items that may be considered as dangerous, or any valuable items in your vehicle.
• Please ensure that your vehicle contains sufficient gas before parking your vehicle with us.
• Any damage or theft, to your vehicle during the period you park is subject to compensation according to the liability insurance policy of our partner car parking company.

Disclaimer Regarding Use Central Parking Narita (Partner Company Parking Garage)

Please be sure to read the following Disclaimer carefully.

• We will not be responsibility for any damage to a vehicle which has not been subject to a joint check at the time of parking.
• Regardless of the model of your vehicle, we do not accept any responsibility for trouble related to the internal combustion engine or auxiliary components (transmission and gas pedal) during the period of your vehicle storage.
• If a tire is punctured during the period of parking, we will carry out repairs to replace the tire without the Passenger's permission in order to restore the vehicle's mobility. Please be informed that all expenses relating to this repair/replacement will be Customer`s expense.
• We do not accept any responsibility for any for loss or theft of personal/valuable items left behind in the vehicle.
• Passenger vehicles may gain a few kilometers on your odometer from the time you have first parked your car upon delivery to the designated car drop off area at the Arrival floor of Terminal 1 of Narita Airport from our partner parking garage. We thank you in advance for your understanding.
• When driven en route for Passenger, on rare occasions, a loose stone, etc., may cause damage to the front windshield or side windows of a Passenger's vehicle. We accept no responsibility for any such occurrence of Force Majeure.
• Should a Passenger's vehicle be subject to a theft, the Passenger will be compensated within the range specified in the liability insurance policy of our partner Car Parking Garage. In the unlikely event that the amount is not sufficient, the Passenger shall be responsible for the deficit amount.
• We will not responsibility for any damage caused to a Passenger vehicle due to riots or other acts of insurgency. Car Parking company is not responsible, or for any Acts of Providence (such as typhoons, floods, snowfall, hail, lightning strikes, etc.).
• We will not be responsibility for Passenger vehicles after they have been returned to the customer at the end of the parking period.

About the Service

Prioritized reservation (paid) for Parking Lot No. 3 (P3) at Haneda Airport will be given.

• Reserved parking spaces can be found separately to general parking in a dedicated area close to the terminal. Further details can be found on the car park map.（You will move to Japanese site.）

How to Use This Service

Reservation Acceptance Period

Reservation accepted 30 days before the parking day up to the day of. Please note if you wish to park on the day of please arrive 2 hours prior the time you wish to park.

How to Reserve

Reservations can be made from the PC Website or Smartphone Website. Click on the link below to go to the Parking Reservation Service Website, where you can register, log in and make a reservation. Please use the Parking Reservation Service Website to change or cancel reservations. The priority reservation service is available only for Parking Lot 3, which is located near to Terminal 2 (Japan domestic flights). Please note that priority reservations are not available for Parking Lot 2. It is necessary to login to the ANA Website Member Registration page. Priority reservations will only be applied if a reservation is made using the above link. Beyond this point, you will be redirected to a non-ANA website. The privacy policy of this website will be applied.

Please be aware of Important Notices

• Reservations cannot be accepted by phone.

• This service is a partner service with the Airport Environment Improvement Foundation. You will need to register as a member with the Haneda Airport Domestic Route Parking Garage Nos. 2 and 3 Service in order to reserve parking.
• Parking reservations using this service are direct contracts between the customer and the Airport Environment Improvement Foundation.

Reservation Fee

The reservation fee is 1,000 yen. Please pay with a credit card upon making your reservation.

Inquiries

Reservations cannot be accepted by phone.
Parking Garage No. 3 (P3) 03-6428-9503
8:00AM-5:00PM (Year round)

About the Service

You can use the Frequent Visitor (e-channel) facilities for immigration procedures at Hong Kong Int'l Airport. This is a very convenient service for people who travel frequently to Hong Kong for business or personal.

Terms of Use

• 18 years old and above
• In possession of a valid passport and visa (Japanese nationals who are staying in Hong Kong for tourism or commercial travel for under 90 days do not require visas)
• Must be ANA Premium membership (not available for guests)

How to Use This Service

1. Please complete registration procedures at the Enrollment Office in the Arrival Hall in Hong Kong Int'l Airport.

   

2. Please show a valid passport and your ANA Mileage Club app digital card or Premium member status card.

3. After your fingerprints have been taken and biometric procedures is complete, a barcode is attached to your passport. Once the registration application is accepted, you will be able to use the e-channel facilities. You can continue to use e-channel while your passport is valid. Must have barcode attached to valid passport.

Please be aware of Important Notices

• Using for the first time, it is necessary to apply for registration during arrival in Hong Kong. You can only apply for registration when entering Hong Kong from Japan. You cannot apply when leaving Hong Kong.
• Please note that applying for first time application acceptance is within business hours. If not complete withing business hours the service will not be eligible. We thank you in advance for your understanding.
• It may take a few minutes to process paperwork when applying for the first time.

• For details, please visit the Hong Kong Immigration Department's website.