ANA Care Promise
Updated June 14, 2021Information Regarding Flight Operations / Services
NoticeThrough “ANA Care Promise”, a program and a commitment to prevent the spread of COVID-19, ANA becomes the first airline in Asia to receive 5-Star COVID-19 Safety Rating from SKYTRAX.
ImportantTo reassure a comfortable environment for all ANA passengers on board, we kindly ask our customers to wear facial coverings or masks, carry less baggage on board, and use ANA Baggage Drop (self-service baggage drop machines) to help with checking in your bags.
NoticeInitiatives on Accessible Air Travel for Customers who request special assistance in Response to COVID-19.
Updated June 14, 2021The information for "Suspensions and Changes on Select Routes for International flights" has been updated.
Updated June 11, 2021The information for "Entry Conditions and Quarantine Measures for Countries Outside of Japan" has been updated.
Updated June 10, 2021The information for "Special measures regarding reservation changes and refunds of tickets for International flights" has been updated.
Sound is available for this video.
ANA Care Promise: A New Standard for Air Travel
Person appearing in video:
Male, Yuji Hirako, President and CEO of All Nippon Airways Co., Ltd.
The video provides an explanation on the ANA Care Promise initiatives, breaking them down into the following parts: "Ensuring air circulation in the cabin," "Serving you in a hygienic and clean environment, always," and "Request to Our Customers." This explanation is then followed by a comment from Yuji Hirako, the President and CEO of All Nippon Airways Co., Ltd.
"Ensuring air circulation in the cabin"
Fresh air is drawn from outside the aircraft into the cabin, and then air conditioners and high-performance air filters are used to circulate that air inside the cabin. The old air is then discharged out of the aircraft. Furthermore, the fresh air that is drawn from the engines into the cabin flows from the air conditioner duct inside the ceiling to the lower cargo compartment, and is then discharged out of the aircraft.
"Serving you in a hygienic and clean environment, always"
Cabin seats, wheelchairs we lend out, counters, desks, and doorknobs inside the cabin are disinfected.
"Request to Our Customers"
If you have a valid reason for not being able to wear a mask or face covering, please inform a member of staff in advance.
At the very end of the video, the message A New Standard for Air Travel is displayed.