ANA Care Promise
We will continue to work on preventive measures in accordance with the "Guidelines for Prevention of Novel Coronavirus Infections in the Aviation Sector." In addition, by keeping a close eye on the social situation and listening closely to the voices of our customers, we will take appropriate action in each case to provide all customers with a safe and clean environment and services.
Updated May 25, 2022Information Regarding Flight Operations / Services
Updated May 2, 2022Information Regarding Travel from/to Japan and Other Countries
NoticePlease note that border control measures have been reinforced due to the Omicron variant.
NoticeInformation on medical facilities offering PCR tests for customers traveling internationally from or to Japan.
NoticeANA Wins Global SKYTRAX Awards for Cleanliness and Hygienic Environments!
Updated May 25, 2022The information for "Suspensions and Changes on Select Routes for Domestic flights" has been updated.
Updated May 24, 2022The information for "Suspensions and Changes on Select Routes for International flights" has been updated.
Updated May 12, 2022The information for "About Lounge Services" has been updated.
Sound is available for this video.
ANA Care Promise: A New Standard for Air Travel
Person appearing in video:
ANA Group employees (cabin attendants, maintenance personnel, ground handling staff, ground staff, flight crew members)
In this video, ANA Group employees provide explanations on the ANA Care Promise initiatives, breaking them down into the following parts: "Ensuring air circulation in the cabin," "Serving you in a hygienic and clean environment, always," and "Request to Our Customers." Further details on each part of the video are provided under ANA Group's Initiatives and Request to Our Customers.
"Ensuring air circulation in the cabin"
Fresh air is drawn from outside the aircraft into the cabin, and then air conditioners and high-performance air filters are used to circulate that air inside the cabin. The old air is then discharged out of the aircraft. Furthermore, the fresh air that is drawn from the engines into the cabin flows from the air conditioner duct inside the ceiling to the lower cargo compartment, and is then discharged out of the aircraft.
"Serving you in a hygienic and clean environment, always"
Cabin seats, wheelchairs we lend out, counters, desks, and doorknobs inside the cabin are disinfected.
"Request to Our Customers"
If you have a valid reason for not being able to wear a mask or face covering, please inform a member of staff in advance.
At the very end of the video, a written message reading "A New Standard for Air Travel" is displayed.