As new lifestyle standards are affecting various aspects of daily life,
ANA is committed to ensuring the comfort and safety of all its valued passengers and our employees by providing customers with clean and hygienic environments in airports, lounges and on board aircrafts.
Our promise to our customers is to create a comfortable and enjoyable experience with an emphasis on safety and peace of mind, synonymous with flying ANA.
A new standard for air travel starts with ANA.
ANA Care Promise
Notices
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Updated August 6, 2020The information for Suspensions and Changes on Select Routes for Domestic flight tickets has been updated.
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Updated August 5, 2020The information for Suspensions and Changes on Select Routes for International flight tickets has been updated.
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Updated August 4, 2020The information for Entry into Regions Outside of Japan has been updated.
CEO Message
YUJI HIRAKO President and CEO, ANA
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ANA Group's Initiatives
ANA Group's various precautions and protocols
For details
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Request to our customers
To reassure the comfort and safety of our passengers on board, we ask for our customers’ support as we introduce our new requirements.
For details
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Travel Tips & Information
Please find information about our online check-in system and other services to secure safe distance between others and to avoid crowds.
For details