ANA Care Promise
Updated July 30, 2021Information Regarding Flight Operations / Services
NoticeFor customers departing for airports in Hokkaido and Okinawa (Notice from Cabinet Secretariat)
NoticeThrough “ANA Care Promise”, a program and a commitment to prevent the spread of COVID-19, ANA becomes the first airline in Asia to receive 5-Star COVID-19 Safety Rating from SKYTRAX.
ImportantTo reassure a comfortable environment for all ANA passengers on board, we kindly ask our customers to wear facial coverings or masks, carry less baggage on board, and use ANA Baggage Drop (self-service baggage drop machines) to help with checking in your bags.
Updated July 28, 2021Congestion forecast for the Obon holiday period (from August 6 to August 15, 2021) for each airport (Haneda, Itami, New Chitose, Fukuoka, Naha)
Updated July 30, 2021The information for "Special measures regarding reservation changes and refunds of tickets for Domestic flights" has been updated.
Updated July 30, 2021The information for "Entry Conditions and Quarantine Measures for Countries Outside of Japan" has been updated.
Updated July 29, 2021The information for "About Lounge Services" has been updated.
Sound is available for this video.
ANA Care Promise: A New Standard for Air Travel
Person appearing in video:
ANA Group employees (cabin attendants, maintenance personnel, ground handling staff, ground staff, flight crew members)
Yuji Hirako, President and CEO of All Nippon Airways Co., Ltd.
In this video, ANA Group employees provide explanations on the ANA Care Promise initiatives, breaking them down into the following parts: "Ensuring air circulation in the cabin," "Serving you in a hygienic and clean environment, always," and "Request to Our Customers." These explanations are then followed by a message from Yuji Hirako, the President and CEO of All Nippon Airways Co., Ltd. Further details on each part of the video are provided under ANA Group's Initiatives and Request to Our Customers.
"Ensuring air circulation in the cabin"
Fresh air is drawn from outside the aircraft into the cabin, and then air conditioners and high-performance air filters are used to circulate that air inside the cabin. The old air is then discharged out of the aircraft. Furthermore, the fresh air that is drawn from the engines into the cabin flows from the air conditioner duct inside the ceiling to the lower cargo compartment, and is then discharged out of the aircraft.
"Serving you in a hygienic and clean environment, always"
Cabin seats, wheelchairs we lend out, counters, desks, and doorknobs inside the cabin are disinfected.
"Request to Our Customers"
If you have a valid reason for not being able to wear a mask or face covering, please inform a member of staff in advance.
At the very end of the video after Mr. Hirako's verbal message, a written message reading "A New Standard for Air Travel" is displayed.