ANA Care Promise
Notices
To make your travel safe and relaxing as much as possible, ANA has implemented the “ANA Care Promise”, a commitment of quality standards to our customers to prevent the spread of COVID-19.
We will continue to work on preventive measures in accordance with the "Guidelines for Prevention of Novel Coronavirus Infections in the Aviation Sector." In addition, by keeping a close eye on the social situation and listening closely to the voices of our customers, we will take appropriate action in each case to provide all customers with a safe and clean environment and services.
We will continue to work on preventive measures in accordance with the "Guidelines for Prevention of Novel Coronavirus Infections in the Aviation Sector." In addition, by keeping a close eye on the social situation and listening closely to the voices of our customers, we will take appropriate action in each case to provide all customers with a safe and clean environment and services.
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Updated December 4, 2021Information Regarding Flight Operations / Services
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NoticePlease note that border control measures have been reinforced due to the Omicron variant.
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NoticeInformation on medical facilities offering PCR tests for customers traveling internationally from or to Japan.
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NoticeANA Wins Global SKYTRAX Awards for Cleanliness and Hygienic Environments!
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Updated December 4, 2021The information for "Entry Conditions and Quarantine Measures for Countries Outside of Japan" has been updated.
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Updated December 1, 2021The information for "Special measures regarding reservation changes and refunds of tickets for International flights" has been updated.
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Updated December 1, 2021The information for "Entry Conditions and Quarantine Measures for Countries Outside of Japan" has been updated.
This video provides information on the ANA Care Promise initiative.
