Coronavirus (COVID-19) Travel Information

Updated May 25 2020

Thank you very much for your continued and loyal support of ANA.

Information on ANA's handling to prevent the spread of COVID-19 can be found on our dedicated web pages.
ANA will take all the necessary measures to prevent the spread of the virus in order to ensure the safety of its customers and staff and maintain safe operations.
We apologize for any inconvenience this may cause and ask for your kind understanding.

Information
  • The information for Temporarily Suspend Service on Select Routes for Japan domestic flights and About Lounge Services has been updated. (Updated May 25, 2020)
  • The information for Entry into Regions Outside of Japan , Handling of ANA MILEAGE CLUB and Airport Handling has been updated. (Updated May 22, 2020)
  • Requests to Passengers and Measures to Prevent New Coronavirus Infection and expansion has been updated. (Updated May 21, 2020)

1. Requests to Passengers and Measures to Prevent New Coronavirus Infection and expansion

In order to prevent the spread of COVID-19, we thoroughly disinfect all cabins and have our cabin attendants and ground staff wear masks, gloves and other forms of protective clothing.

All our aircraft cabins are equipped with the latest filters to ensure that all air in the cabin is refreshed approximately every 3 minutes.
With the air being circulated in this way, the risk of catching the virus on board one of our aircraft is reduced.
Our advance seat reservation service also allows you to confirm which seats have been reserved by other passengers before reserving seats of your own.

2. Domestic flights

In light of reduced passenger demand due to the spread of COVID-19 we have suspended service, reduced the number of flights, or changed the flight schedule for certain routes in Japan.
ANA is requiring its passengers to wear a face covering at the airport and onboard the aircraft to alleviate others’ concerns. Passengers who do not wear a facial covering may be refused to board.

We apologize for any inconvenience this may cause to those planning to travel with ANA, and ask for your kind understanding in this matter.

3. International flights

The Japanese government is making additional efforts toward the drastic bolstering of border security measures against the spread of COVID-19, and various other countries are bolstering their own measures against the virus as well. In light of this situation, we have decided to make changes to some of our international routes and/or the number of flights that we plan to operate.
ANA is requiring its passengers to wear a face covering at the airport and onboard the aircraft to alleviate others’ concerns. Passengers who do not wear a facial covering may be refused to board.

  • Refund requests can be made for international flight tickets up to 1 year and 30 days from the travel start date (or the issuance date if prior to travel).

Due to the spread of COVID-19, all international flights to/from Haneda Airport will use Terminal 3 until further notice.
Any information on the recommencement of international flight operations at Terminal 2 will be posted on the ANA website.

4. Handling of ANA MILEAGE CLUB

Find out information about the handling being undertaken by the ANA Mileage Club in response to the spread of COVID-19.

5. Information Regarding Services

Find out information about the current handling for ANA's services, including those at the airport and on board the aircraft.

6. Contact Centers

Due to the spread of COVID-19, we have suspended service or reduced the number of flights on many of our routes, and our contact centers (phone, email and online chat) have all been extremely busy.
We have also changed our call center's operator hours as of April 18, 2020 in response to the spread of the virus.
For further details, please click here.

All Nippon Airways Co., Ltd.