As new lifestyle standards are affecting various aspects of daily life,

ANA is committed to ensuring the comfort and safety of all its valued passengers and our employees by providing customers with clean and hygienic environments in airports, lounges and on board aircrafts.

Our promise to our customers is to create a comfortable and enjoyable experience with an emphasis on safety and peace of mind, synonymous with flying ANA.

A new standard for air travel starts with ANA.

ANA Care Promise

Notices

Updated November 24, 2020

Information Regarding Flight Operations

Important

To reassure a comfortable environment for all ANA passengers on board, we kindly ask our customers to wear facial coverings or masks, carry less baggage on board, and use ANA Baggage Drop (self-service baggage drop machines) to help with checking in your bags.

Notice

Initiatives on Accessible Air Travel for Customers who request special assistance in Response to COVID-19.

Updated November 24, 2020

The information for "Entry into Regions Outside of Japan" has been updated.
Updated November 20, 2020

The information for "On-Board Handling" has been updated.
Updated November 19, 2020

The information for "Suspensions and Changes on Select Routes for Domestic flights" has been updated.

ANA Group's Initiatives

ANA Group's various precautions and protocols

For details
Request to our customers

To reassure the comfort and safety of our passengers on board, we ask for our customers’ support as we introduce our new requirements.

For details
Travel Tips & Information

Please find information about our online check-in system and other services to secure safe distance between others and to avoid crowds.

For details