ANA Care Promise
We will continue to work on preventive measures in accordance with the "Guidelines for Prevention of Novel Coronavirus Infections in the Aviation Sector." In addition, by keeping a close eye on the social situation and listening closely to the voices of our customers, we will take appropriate action in each case to provide all customers with a safe and clean environment and services.
Updated December 4, 2021Information Regarding Flight Operations / Services
NoticePlease note that border control measures have been reinforced due to the Omicron variant.
NoticeInformation on medical facilities offering PCR tests for customers traveling internationally from or to Japan.
NoticeANA Wins Global SKYTRAX Awards for Cleanliness and Hygienic Environments!
Updated December 4, 2021The information for "Entry Conditions and Quarantine Measures for Countries Outside of Japan" has been updated.
Updated December 1, 2021The information for "Special measures regarding reservation changes and refunds of tickets for International flights" has been updated.
Updated December 1, 2021The information for "Entry Conditions and Quarantine Measures for Countries Outside of Japan" has been updated.
Sound is available for this video.
ANA Care Promise: A New Standard for Air Travel
Person appearing in video:
ANA Group employees (cabin attendants, maintenance personnel, ground handling staff, ground staff, flight crew members)
Yuji Hirako, President and CEO of All Nippon Airways Co., Ltd.
In this video, ANA Group employees provide explanations on the ANA Care Promise initiatives, breaking them down into the following parts: "Ensuring air circulation in the cabin," "Serving you in a hygienic and clean environment, always," and "Request to Our Customers." These explanations are then followed by a message from Yuji Hirako, the President and CEO of All Nippon Airways Co., Ltd. Further details on each part of the video are provided under ANA Group's Initiatives and Request to Our Customers.
"Ensuring air circulation in the cabin"
Fresh air is drawn from outside the aircraft into the cabin, and then air conditioners and high-performance air filters are used to circulate that air inside the cabin. The old air is then discharged out of the aircraft. Furthermore, the fresh air that is drawn from the engines into the cabin flows from the air conditioner duct inside the ceiling to the lower cargo compartment, and is then discharged out of the aircraft.
"Serving you in a hygienic and clean environment, always"
Cabin seats, wheelchairs we lend out, counters, desks, and doorknobs inside the cabin are disinfected.
"Request to Our Customers"
If you have a valid reason for not being able to wear a mask or face covering, please inform a member of staff in advance.
At the very end of the video after Mr. Hirako's verbal message, a written message reading "A New Standard for Air Travel" is displayed.