ANA Care Promise
Updated April 16, 2021
Information Regarding Flight Operations / Services
Through “ANA Care Promise”, a program and a commitment to prevent the spread of COVID-19, ANA becomes the first airline in Asia to receive 5-Star COVID-19 Safety Rating from SKYTRAX.
To reassure a comfortable environment for all ANA passengers on board, we kindly ask our customers to wear facial coverings or masks, carry less baggage on board, and use ANA Baggage Drop (self-service baggage drop machines) to help with checking in your bags.
Initiatives on Accessible Air Travel for Customers who request special assistance in Response to COVID-19.
Updated April 16, 2021The information for "Restrictions and Measures Upon Entry into Japan" has been updated.
Updated April 16, 2021The information for "Suspensions and Changes on Select Routes for Domestic flights" has been updated.
Updated April 16, 2021The information for "Special measures regarding reservation changes and refunds of tickets for Domestic flights" has been updated.