ANA Care Promise
Updated May 12, 2021
Information Regarding Flight Operations / Services
Through “ANA Care Promise”, a program and a commitment to prevent the spread of COVID-19, ANA becomes the first airline in Asia to receive 5-Star COVID-19 Safety Rating from SKYTRAX.
To reassure a comfortable environment for all ANA passengers on board, we kindly ask our customers to wear facial coverings or masks, carry less baggage on board, and use ANA Baggage Drop (self-service baggage drop machines) to help with checking in your bags.
Initiatives on Accessible Air Travel for Customers who request special assistance in Response to COVID-19.
Updated May 12, 2021The information for "Special measures regarding reservation changes and refunds of tickets for International flights" has been updated.
Updated May 12, 2021The information for "Entry Conditions and Quarantine Measures for Countries Outside of Japan" has been updated.
Updated May 11, 2021The information for "Special measures regarding reservation changes and refunds of tickets for Domestic flights" has been updated.