ANA Care Promise
Notices
Updated May 12, 2021
Information Regarding Flight Operations / Services
Notice
Through “ANA Care Promise”, a program and a commitment to prevent the spread of COVID-19, ANA becomes the first airline in Asia to receive 5-Star COVID-19 Safety Rating from SKYTRAX.
Important
To reassure a comfortable environment for all ANA passengers on board, we kindly ask our customers to wear facial coverings or masks, carry less baggage on board, and use ANA Baggage Drop (self-service baggage drop machines) to help with checking in your bags.
Notice
Initiatives on Accessible Air Travel for Customers who request special assistance in Response to COVID-19.
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Updated May 12, 2021The information for "Special measures regarding reservation changes and refunds of tickets for International flights" has been updated.
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Updated May 12, 2021The information for "Entry Conditions and Quarantine Measures for Countries Outside of Japan" has been updated.
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Updated May 11, 2021The information for "Special measures regarding reservation changes and refunds of tickets for Domestic flights" has been updated.