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ANA Receives 5-Star Rating from SKYTRAX for Cleanliness and Hygienic Environments!! Through “ANA Care Promise”, a program and a commitment to prevent the spread of COVID-19 to ensure the comfort and health of all its valued passengers and our employees, ANA becomes the first airline in Asia to receive 5-Star COVID-19 Safety Rating from SKYTRAX. ANA will continue to ensure the comfort and safety of all its valued passengers.

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Notices

Updated April 16, 2021
Information Regarding Flight Operations / Services
Notice
Through “ANA Care Promise”, a program and a commitment to prevent the spread of COVID-19, ANA becomes the first airline in Asia to receive 5-Star COVID-19 Safety Rating from SKYTRAX.
Important
To reassure a comfortable environment for all ANA passengers on board, we kindly ask our customers to wear facial coverings or masks, carry less baggage on board, and use ANA Baggage Drop (self-service baggage drop machines) to help with checking in your bags.
Notice
Initiatives on Accessible Air Travel for Customers who request special assistance in Response to COVID-19.
  • Updated April 16, 2021
    The information for "Restrictions and Measures Upon Entry into Japan" has been updated.
  • Updated April 16, 2021
    The information for "Suspensions and Changes on Select Routes for Domestic flights" has been updated.
  • Updated April 16, 2021
    The information for "Special measures regarding reservation changes and refunds of tickets for Domestic flights" has been updated.
  • ANA Group's
    Initiatives
  • Request to our
    customers
  • Travel Tips &
    Information

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