ANA Wins Global SKYTRAX Awards for Cleanliness and Hygienic Environments! ANA's COVID-19 infection prevention measure “ANA Care Promise” was highly evaluated and received two awards, “World's Best Airline Cabin Cleanliness” and “COVID-19 Excellence Award”.

ANA Care Promise

This video provides information on the ANA Care Promise initiative. Show alternative text information for video

Sound is available for this video.

ANA Care Promise: A New Standard for Air Travel

Person appearing in video:
ANA Group employees (cabin attendants, maintenance personnel, ground handling staff, ground staff, flight crew members)

In this video, ANA Group employees provide explanations on the ANA Care Promise initiatives, breaking them down into the following parts: "Ensuring air circulation in the cabin," "Serving you in a hygienic and clean environment, always," and "Request to Our Customers." Further details on each part of the video are provided under ANA Group's Initiatives and Request to Our Customers.

"Ensuring air circulation in the cabin"
Fresh air is drawn from outside the aircraft into the cabin, and then air conditioners and high-performance air filters are used to circulate that air inside the cabin. The old air is then discharged out of the aircraft. Furthermore, the fresh air that is drawn from the engines into the cabin flows from the air conditioner duct inside the ceiling to the lower cargo compartment, and is then discharged out of the aircraft.

"Serving you in a hygienic and clean environment, always"
Cabin seats, wheelchairs we lend out, counters, desks, and doorknobs inside the cabin are disinfected.

"Request to Our Customers"
If you have a valid reason for not being able to wear a mask or face covering, please inform a member of staff in advance.

At the very end of the video, a written message reading "A New Standard for Air Travel" is displayed.

Search for the page you want using the site search function.

Site Search

Opens in a new window.In the case of an external site,it may or may not meet accessibility guidelines.