As new lifestyle standards are affecting various aspects of daily life,

ANA is committed to ensuring the comfort and safety of all its valued passengers and our employees by providing customers with clean and hygienic environments in airports, lounges and on board aircrafts.

Our promise to our customers is to create a comfortable and enjoyable experience with an emphasis on safety and peace of mind, synonymous with flying ANA.

A new standard for air travel starts with ANA.

ANA Care Promise

Notices

Updated September 24, 2020

Information Regarding Flight Operations

Important

To reassure a comfortable environment for all ANA passengers on board, we kindly ask our customers to wear facial coverings or masks, carry less baggage on board, and use ANA Baggage Drop (self-service baggage drop machines) to help with checking in your bags.

Updated September 24, 2020

The information for "Suspensions and Changes on Select Routes for International flights" has been updated.
Updated September 24, 2020

The information for "Suspensions and Changes on Select Routes for Domestic flights" has been updated.
Updated September 24, 2020

The information for "About Lounge Services" has been updated.

CEO Message

YUJI HIRAKO President and CEO, ANA

ANA Group's Initiatives

ANA Group's various precautions and protocols

For details
Request to our customers

To reassure the comfort and safety of our passengers on board, we ask for our customers’ support as we introduce our new requirements.

For details
Travel Tips & Information

Please find information about our online check-in system and other services to secure safe distance between others and to avoid crowds.

For details