What Is A One-Time Password?

For some ANA Mileage Club services, we have introduced two-step authentication, in which you enter your ANA Mileage Club membership number and web password as well as a one-time password to authenticate their identity.
This one-time password will be sent to the email address you have registered for the receipt of Important Notices from ANA.
Please select the pictograms and numbers in the email you have received on the one-time password entry screen.
If several emails with a one-time password have been sent, use the pictograms and numbers in the most recent email.
If pictograms are not shown, use the characters indicated beneath the pictograms.

When You Are Not Receiving a One-Time Password

Depending on the email address you have registered or your email inbox settings, you may not receive the one-time password authentication email.
Authentication emails are sent using a different delivery system to other emails from ANA. Therefore, there may be occasions when you receive other emails from ANA but not authentication emails.
If you do not receive an authentication email, please change your email address or try the procedures shown below.

Confirm your registered e-mail address

Emails with one-time passwords will be sent to the email address you have specified to receive Important Notices from ANA.
Please confirm that the email address you have registered is up-to-date from "Registration / Change of e-mail Address".
If you cannot receive e-mails to your currently registered e-mail address, please complete the procedure from "Register or Changing Email Address".

 

The email address below cannot receive the one-time password authentication email. Please change your registered email address.

  • Those starting with a dot (.) (Example: .xxxx@example.com)

  • Those containing a sequence of dots (Example: xx...xx@example.com)

  • Those with a dot coming before the at sign (Example: xxxx.@example.com)

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    There may be other email addresses that cannot receive authentication emails. If the issue cannot be solved, please change your registered email address.

Check emails from specified domains

Emails with one-time passwords will be sent from anainfo@121.ana.co.jp.
If you have set your account to receive emails from specified domains only, please set it to receive emails from @121.ana.co.jp.

Check your junk mail folder

Please check whether the email with one-time passwords has not been automatically placed in the junk email folder.

Check the inbox settings of your mobile carrier email address

If you register a mobile carrier email address and do not receive an authentication email, you may be able to receive one by changing your incoming email settings.  For further details, please see the relevant mobile carrier's webpage.

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    *1. Text is available Japanese only.

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    If none of the above applies to your registered email address, or if you have changed your email receipt settings but still do not receive an authentication email, please create a different email address and change it to that one.

If the above measures do not solve the problem, we kindly ask that the primary member will contact us.

ANA Mileage Club Service Center

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