Air Travel Information for Customers with Disabilities | Service & Info

ANA provides assistance for all customers to ensure a safe and comfortable flight.

Important Notice

Initiatives on Accessible Air Travel for Customers who request special assistance in Response to COVID-19
From January 9th, the "Special Assistance" counter (No.12) on the southside of Haneda Airport Terminal 2 is closed.
Please proceed to the "Special Assistance"counter (No. 8) on the northside of the terminal.

Information

Special schools can now make an ANA Sorapass (Sky Pass) Class application if they would like an on-site flight support lesson during the period from July to September, 2021.

Response to the spread of the Novel Coronavirus (COVID-19)(International Flights)

Due to the spread of the Novel Coronavirus (COVID-19), prescribed services may not be provided due to applicable laws and regulations or travel conditions of the relevant countries.

If a PCR or antigen test is required at the airport upon arrival, waiting time for travelers may take longer than usual and escort service may be limited due to restrictions.
If isolation (or other quarantine) measures are required as part of quarantine measures at the time of destination entry, please note that there is a possibility that the traveler may be restricted from meeting others upon arrival if the traveler is requested to be transferred to a government-designated accommodation or isolation facility.

ANA will continue our effort to maintain airport service as well as top safety to our customers and take preventive measures upon providing assistance service to our customers. Thank you for your understanding, however, airlines will not be responsible for any changes or measures and any incurred expenses related.