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SPECIAL ASSISTANCE
The ANA Group provides assistance to passengers with physical difficulties such as sickness, injury, or disability, as well as passengers requiring other assistance (expectant mothers, elderly passengers, passengers with young children, Children traveling without an accompanying adult, and passengers traveling with pets) so that they can enjoy a safe and comfortable flight. If you need any assistance, please let us know via our dedicated desk.
Important Notice
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As the various handling procedures will be different for flights operated by Japan Air Commuter and Amakusa Airlines, you are kindly requested to see the information on the Japan Air Commuter or Amakusa Airlines page before you travel on such flights.
Customers with disabilities
About Assistance
Service Equipment
Other Details
Download Forms (PDF) and Information
The designated ANA PDF form can be filled out digitally after downloading it to your computer. For submissions via email or fax, please contact the ANA Disability Desk for assistance. To submit your medical device notification online, please enter the required information using the form below.
Frequently asked questions about customer with disability
I have asthma. Is there anything I should be aware of when flying?
Can I bring my insulin syringes (injection needle) or EpiPen on board?
I have panic disorder. Can I fly?
I am suffering from influenza. Am I allowed to fly?
Am I eligible for the discount fare for customers with disabilities?
Adobe Acrobat Reader is required to view PDF format files.
If you have any questions or concerns, please contact the ANA Disability Desk.
Please see the Various information page for details on contact information.
Customers who require other assistance
Carrying your Individual Number Card as health insurance certificate when traveling
From December 2, 2024, health insurance card functions will be transferred to your Individual Number Card.
Carry your Individual Number Card with you when traveling within Japan and be prepared in case of an emergency at your destination.
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Information for Members Logging In
- Before proceeding to log in, please be sure to read and accept the section on the purpose of using personal information in the ANA Privacy Policy.
- Points to note when using your AMC account.
Auto-Login with Cookies
- However, you will need to re-enter your password as a form of verification when making reservations, requesting awards, registering/revising personal information, and using other members-only functions.
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The confirmation screen will reappear after closing all browser windows even if you checked "Do not show this screen again."
Entry of One-Time Password
If you have not received your one-time password
If your one-time password does not come through, please check your settings for receiving it and then re-send it.
If you do not do anything on the screen for a certain amount of time, you will have to request another one-time password.
Select your desired destination email address.
Do you really want to log out?
- If you click "Log Out," you will be logged out even if you have selected "Save Login Status."
- Close all open browser windows if you want to quit your session without logging out.
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The confirmation screen will reappear after closing all browser windows even if you checked "Do not show this screen again."
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