ANAInspiration of JAPAN


Information for Customers with Disabilities

  • For First Time Customers

  • ANA's Approach

  • Assistance information Registration Service

ANA provides assistance for all customers to ensure a safe and comfortable flight.

  • Customers with Walking Disabilities
  • Customers with Medical Requirements
  • Customers with Visual Disabilities
  • Customers with Hearing and Speech Disabilities
  • Customers with Limited Ability to Sit
  • Customers with Assistance Dogs
  • Customers with Intellectual Disability or Developmental Disability
  • Customers with Food Allergies
Download of Relevant Documents (PDF)
  • Medical Information Form (MEDIF)
  • Medical Electronic Equipments Checklist
  • Medical Oxygen Cylinder Checklist
  • For Customers with Wheelchair Checklist

  • Cabin Environment

  • Customers on Codeshare Flights

Announcements from ANA
  • From July 1st, “Assistance Information Registration Service” has been started, where you can register the necessary information for your boarding.
  • ANA's original Sorapass Book has been redesigned.
  • Customers using CPAP due to Sleep Apnea Syndrome, etc.
FAQ
  • I have asthma. Is there anything I should be aware of when flying?
  • Can I bring my insulin syringes (injection needle) or EpiPen on board?
  • I have panic disorder. Can I fly?
  • I am suffering from influenza. Am I allowed to fly?
  • Am I eligible for the discount fare for customers with disabilities?
  • View All FAQ

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