ANA provides assistance for all customers to ensure a safe and comfortable flight.
- Important Notice
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- Initiatives on Accessible Air Travel for Customers who request special assistance in Response to COVID-19
- From January 9th, the "Special Assistance" counter (No.12) on the southside of Haneda Airport Terminal 2 is closed.
Please proceed to the "Special Assistance"counter (No. 8) on the northside of the terminal.
- Information
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- Baggage handling will be partially changed from January 1, 2021 due to the revisions made by the Japanese Ministry of Land, Infrastructure, Transport and Tourism (MLIT) and IATA to their Dangerous Goods Regulations.
The handling of spare electric wheelchair batteries (dry batteries e.g., nickel-metal hydride, nickel-cadmium) has changed. - Introducing how to fly with ANA for the wheelchair passenger.
- "Assistance Information Registration Service" has been started, where you can register the necessary information for your boarding.
- Customers using CPAP due to Sleep Apnea Syndrome, etc.
- Baggage handling will be partially changed from January 1, 2021 due to the revisions made by the Japanese Ministry of Land, Infrastructure, Transport and Tourism (MLIT) and IATA to their Dangerous Goods Regulations.
About Assistance
Service Equipment
Download of Relevant Documents (PDF)
- Frequently asked questions about customer with disability
Adobe Acrobat Reader
is requiredto view
PDF format files.
If you have any questions or concerns please contact the ANA Disability Desk.