Information Regarding Flight Operations / Services

Please find flight status, refunds and other information about ANA's services, including those at the airport and on board the aircraft here.

Notices Regarding Japan Domestic/International Flights

ANA MILEAGE CLUB Information

Find out information about the procedures the ANA Mileage Club is undertaking in response to the spread of COVID-19.

Information Regarding Our Services

Find out information about the current handling of ANA’s services, including those at the airport and on board the aircraft. Also, please refer here for measures taken by Star Alliance and its members.

Contact Centers

Due to the spread of COVID-19, we have suspended services or reduced the number of flights on many of our routes, and our customer service centers (phone, email and online chat) have been busy due to an increase in inquiries.
We have also changed the hours of operation for our call centers in response to the spread of the virus.
For further details, please read here.