Information Regarding Flight Operations / Services

We have temporarily suspended operations or reduced service frequency on certain routes due to the COVID-19 pandemic.
Please check the relevant information for your destination for yourself before you travel.

Find out information about the procedures the ANA Mileage Club is undertaking in response to the spread of COVID-19.

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  ANA Mileage Club's Handling
  (Updated July 26, 2021)

Find out information about the current handling of ANA’s services, including those at the airport and on board the aircraft. Also, please refer here for measures taken by Star Alliance and its members.

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  Airport Handling
  (Updated September 10, 2021)
• 
  In-Flight Services
  (Updated November 15, 2021)
• 
  About Lounge Services
  (Updated January 26, 2022)
• 
  About Star Alliance Commitments on Health and Hygiene Safety
• 
  About Star Alliance Travel Information Hub
• 
  Measures Taken by Lufthansa Group

Due to the spread of COVID-19, we have suspended services or reduced the number of flights on many of our routes, and our customer service centers (phone, email and online chat) have been busy due to an increase in inquiries.
We have also changed the hours of operation for our call centers in response to the spread of the virus.
For further details, please read here.