Flight Handling in Response to Pneumonia Caused by New-type Coronavirus

Thank you very much for your continued and loyal support of ANA.

Since last December, there have been multiple reports of pneumonia outbreaks linked to a new type of coronavirus in Wuhan, a city located in Hubei Province in the People's Republic of China.
ANA's handling in regard to this outbreak is as follows.

1. Temporarily Suspend Service on Select Routes Due to the Coronavirus

In light of reduced passenger demand due to the spread of the new-type coronavirus, we have decided additionally to temporarily suspend, reduce the number of flights, or downsize aircraft for the following international routes.
For more flight information, please refer Temporarily Suspend Service on Select Routes Due to the Coronavirus.
We will provide further information as soon it is decided regarding the operation of these flights on and after March 29.

2. Special Handling of International Air Tickets

For information on our special handling of international air tickets, please see Special Handling of International Air Tickets due to Pneumonia Caused by New-type Coronavirus.
Refunds can be requested up to 1 year and 30 days after the travel start date (or issuance date if prior to travel).

3. Restriction on Entry to Japan and other country due to New-type Coronavirus

By directives enforced by the Ministry of Land, Infrastructure, Transport and Tourism of Japan,
Foreign nationals who have stayed in Hubei Province within 14 days prior to the day of application for landing in Japan,or who have Chinese passport issued by Hubei Province will not be able to land in Japan for a while except in special circumstances.

By directives enforced by the Ministry of Land, Infrastructure, Transport and Tourism of Japan,
Foreign nationals who have stayed in Zhejiang Province within 14 days prior to the day of application for landing in Japan, or who have Chinese passport issued by Zhejiang Province will not be able to land in Japan for a while except in special circumstances.

  • Immigration restrictions for "Zhejiang Province" will apply from 0:00AM February 13, 2020.

In addition to Japan, as the quarantine has been strengthened, entry conditions have been tightened, and daily conditions have been updated. In some cases, even if you have travel documents that would have allowed you to enter the country in the past, you will be denied entry.
Some countries and regions have been reported to impose particularly strict entry conditions on those who have stayed in some of the countries or regions where infection has been confirmed. Please check the information related to embassies, consulates, and health institutions in the countries where you will visit.

In response to the immigration restriction of each country, change/refund of ANA international tickets will be handled without fee regardless of ticket rules and conditions.
If you have purchased tickets at travel agencies or other non-ANA channels, please contact your travel agent where you booked.

On selected routes, web check-in and use of KIOSK check-in machines at airport may be suspended due to these entry restriction.

We appreciate your understanding.

4. Airport / On-board Handling

  • The symbol "⇔" indicates the locations between which the route is operated.
  • The symbol "⇒" indicates the destination.

Disinfecting of Cabins

In order to reassure passengers flying with ANA, we are using an alcohol disinfectant to disinfect the following parts of the aircraft when carrying out late-night cabin cleaning on flights arriving back in Japan: Tables, armrests, seat equipment (including television screens on seats and remote controls), toilet door knobs, and other parts with which passenger's hands come into contact. (Disinfection may not be possible in the event of a late arrival delay, etc.)

Applicable routes Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao and Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong⇒Japan

In-flight Announcements by Cabin Attendants

By request of the Japanese Ministry of Health, Labour and Welfare, we have been making an on-board announcement on the following flights asking passengers with symptoms such as a cough or fever or those taking cough or fever medication to report to an airport quarantine inspector upon arrival.

Applicable Routes Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao/Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong ⇒ Japan

Wearing of Masks and Gloves by Cabin Attendants

Cabin attendants working on Japan domestic and international flights will wear masks to reassure passengers using our services. They will also wear gloves when serving food and drink items.

Distribution of "Health Cards" Created by the Japanese Ministry of Health, Labour and Welfare and Quarantine Stations

A health card created by the Japanese Ministry of Health, Labour and Welfare and quarantine stations entitled "Novel Coronavirus Infection Occurring in Wuhan City, China" is being distributed on board to passengers on the following flights.

Applicable Routes Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao/Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong ⇒ Japan

Wearing of Masks and Gloves by Ground Staff

Some ground staff may wear masks in order to reassure passengers using our services.
Additionally, lounge staff may wear gloves when serving food, etc.

Reinforced Quarantine Control in China Region

Please note that you may be subject to a health check upon entering airports within China due to reinforced quarantine control. For further details, please refer to information provided by the relevant airport.

For information on flight status for codeshare flights operated by other airlines, please inquire with the relevant airline.

5. Carry-on and Check-in of Sanitizers

The carry-on and check-in of the following sanitizer products is prohibited.

Applicable Products

Cleverin (stand-alone type and pen type, both of which emit a sanitizing mist) by Taiko Pharmaceuticals Co., Ltd

  • Sanitizers that are applied directly to the skin (including gel-type ones) are permitted for both carry-on and check-in.

There are no restrictions in place for other types of sanitizers at present, but this may change going forward.

February 13, 2020
All Nippon Airways Co., Ltd.