Measures to prevent the expansion of the Novel Coronavirus (COVID-19)

Updated April 3 2020

Thank you very much for your continued and loyal support of ANA.

ANA has adopted a range of precautionary measures in response to the outbreak of the new-type coronavirus (COVID-19) in order to maintain a safe, secure environment for its customers, flight/cabin crew and other employees.
ANA's handling in regard to this outbreak is as follows.

1. Partial Change to Planned Flight Schedule Alterations (Number of Flights) (Updated April 2 2020)

The Japanese government is making additional efforts toward the drastic bolstering of border security measures against the novel coronavirus (COVID-19), and various other countries are bolstering their own measures against the virus as well. In light of this and with passenger demand falling, we have decided to make changes to some of our Japan domestic and international routes and/or the number of flights that we plan to operate.
For more information on Japan domestic and international flight operations, please see Temporarily Suspend Service on Select Routes by clicking on the Japan domestic flights or international flights button below.

Customers connecting from another airline should check the status of their flight on the homepage of the respective airline.

2. Special Handling of Air Tickets (Updated March 27 2020)

For information on the special handling of Japan domestic and international air tickets, please see Special Handling of Air Tickets by clicking on the Japan domestic or international flights button below.

  • For international flight tickets, refunds can be requested up to 1 year and 30 days after the travel start date (or issuance date if prior to travel). 

3. Special Handling of ANA MILEAGE CLUB (Updated March 26 2020)

For information on the special handling of ANA MILEAGE CLUB, please see Special handling of ANA MILEAGE CLUB button below. 

4. Restrictions on Entry to Japan (Updated April 2 2020)

Because the Ministry of Justice has added a landing refusal, the following customers will not be able to enter Japan for the time being.

Passengers to Whom Entry Restrictions Apply

Those subject to entry restrictions:

Non-Japanese nationals who boarded the cruise ship Westerdam and disembarked in Sihanoukville, Cambodia
Holders of Chinese passports issued by Hubei Province or Zhejiang Province of the People's Republic of China
Non-Japanese nationals who stayed in the following areas within 14 days prior to their arrival in Japan:

San Marino, Iceland, Ireland, Andorra, Italy, Iran, Estonia, Austria, Netherlands, Switzerland, Sweden, Spain, Slovenia, Denmark, Germany, Norway, Vatican City, France, Belgium, Portugal, Malta, Monaco, Liechtenstein, Luxembourg, Albania*1, Armenia*1, Israel*1, Indonesia*1, United Kingdom*1, Ecuador*1, Egypt*1,  Australia*1, Canada*1, Republic of Korea*2, North Macedonia*1, Cyprus1*, Greece*1, Croatia*1, Kosovo*1, Congo*1, Côte d'Ivoire*1, Singapore*1, Slovakia*1, Serbia*1, Thailand*1, Czech Republic*1, People's Republic of China (Including Hong Kong and Macau)*2, Taiwan*1, Chile*1, Dominica*1, Turkey*1, New Zealand*1, Panama*1, Hungary*1, Bahrain*1, Philippines*1, Finland*1, Brazil*1, Bulgaria*1, Brunei*1, United States*1, Vietnam*1, Bosnia and Herzegovina*1, Bolivia*1, Poland*1, Moldova*1, Morocco*1, Latvia*1, Lithuania*1

  • *1.Added on April 3, 2020
  • *2.Changed from some regions to all regions

Strengthening the quarantine when entering Japan

The Ministry of Health, Labor and Welfare asks to take below actions before and after entering Japan for those who stayed in the "quarantine strengthening target area" since when the areas were announced by the Ministry of Health, Labor, and Welfare, or those who have stayed in the "entry restricted area" in the past 14 days from the entry to Japan.

  • Even if your health condition is good, you will be asked to isolate for 14-days from the day of entering Japan at the place designated by the quarantine director (such as home), and not to use the public transportation, including transportation from airports.
    Note that public transportation from the airport includes domestic transfers.
  • With this reason, before entering Japan you will need to secure a place to stay for 14 days and the private transportation to the place.
  • When entering Japan, the quarantine officer will register your quarantine place and your transportation from the airport.

Also, for those, who have stayed in the entry restricted area announced by Japan government in the past 14 days fron the entry to Japan, will need to take PCR testing upon arrival and will need to take periodic medical checks by health agencies.

  • The People's of Republic of China and the Republic of Korea after 9th of March
  • The Schengen member states*, Ireland, Andora, Iran, England, Egypt, Cyprus, Croatia, San Marino, the Vatican, Bulgaria, Monaco or Romania after 21th of March
    • Iceland, Italy, Estonia, Austria, Holland, Greece, Switzerland, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Denmark, Germany, Norway, Hungary, Finland, France, Belgium, Poland, Portugal, Marta, Latvia, Lithuania, Liechtenstein, Luxembourg
  • The United States of America after 26th of March
  • Indonesia, Singapore, Thailand, Philippines, Brunei Darussalam, Viet Nam, Malaysia, Israel, Qatar, Democratic Republic of the Congo or Bahrain after 28th of March

Non-Japanese nationals who have stayed in the following areas within 14 days prior to their arrival in Japan are subject to denial of entry (unless there are special circumstances):

San Marino, Iceland, Ireland, Andorra, Italy, Iran, Estonia, Austria, Netherlands, Switzerland, Sweden, Spain, Slovenia, Denmark, Germany, Norway, Vatican City, France, Belgium, Portugal, Malta, Monaco, Liechtenstein, Luxembourg, Albania*1, Armenia*1, Israel*1, Indonesia*1, United Kingdom*1, Ecuador*1, Egypt*1,  Australia*1, Canada*1, Republic of Korea*2, North Macedonia*1, Cyprus1*, Greece*1, Croatia*1, Kosovo*1, Congo*1, Côte d'Ivoire*1, Singapore*1, Slovakia*1, Serbia*1, Thailand*1, Czech Republic*1, People's Republic of China (Including Hong Kong and Macau)*2, Taiwan*1, Chile*1, Dominica*1, Turkey*1, New Zealand*1, Panama*1, Hungary*1, Bahrain*1, Philippines*1, Finland*1, Brazil*1, Bulgaria*1, Brunei*1, United States*1, Vietnam*1, Bosnia and Herzegovina*1, Bolivia*1, Poland*1, Moldova*1, Morocco*1, Latvia*1, Lithuania*1

  • *1.Added on April 3, 2020
  • *2.Changed from some regions to all regions

The measures include following visa restrictions

Starting from 0:00 AM(JST) March 9, all efficacy of single or multiple-entry visas issued by March 8th at Japanese Embassies or Consulates General in China or the Republic of Korea are suspended.until the end of April.
Also Visa exemption measures for Hong Kong and Macau, and the Republic of Korea are suspended.

Starting from 0:00AM (JST) March 21, all efficacy of single or multiple entry visas issued by March 20 at Japanese Embassies or Consulates in all areas of the Schengen member states* or Ireland, Andora, Iran, United Kingdom, Egypt, Cyprus, Croatia, San Marino, the Vatican, Bulgaria, Monaco or Romania are terminated and visa exemption measures are suspended.These measures will apply until the end of April, and the applicable date may be updated.

Starting from 0:00AM (JST) March 27, all efficacy of single or multiple entry visas issued by March 27 at Japanese Embassies or consulates in Indonesia, Singapore, Thailand, Philippines, Brunei Darussalam, Viet Nam, Malaysia, Israel, Qatar, Democratic Republic of the Congo or Bahrain will be terminated and visa exemption measures will be suspended.

Starting at 12:00 a.m. JST on April 3, 2020, valid primary and multiple-entry visas issued by the Embassies or Consulates General of Japan located in any country except those countries subject to immigration restrictions under the Immigration Control Act will be suspended. This will also apply to visa exemption measures for these countries. The suspensions will apply until the end of April 2020, and the period of suspension may be renewed.

  • Iceland, Italy, Estonia, Austria, Holland, Greece, Switzerland, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Denmark, Germany, Norway, Hungary, Finland, France, Belgium, Poland, Portugal, Marta, Latvia, Lithuania, Liechtenstein, Luxembourg

5. Changes to Other Regions' Entry Conditions (Updated March 31 2020)

Other regions are reinforcing their quarantine systems and consequently implementing various measures, including making changes to entry conditions.
Passengers flying with ANA are therefore asked to check the information provided by the embassy and consulate of their destination as well as information from health organizations.

Beginning March 13, 2020, 12:00 (GMT), all visas issued to foreign nationals, with the exception of a few special visas, will be invalid until April 15, 2020. Starting February 15, all travelers, including Indian nationals, who have travelled to Japan, Germany, Spain, France, South Korea, Iran, Italy, China, Hong Kong, Thai, Singapore and Malaysia will apply for isolation measures for a minimum of 14 days.
For details, please visit the Ministry of Foreign Affairs Overseas Safety website.

Passengers arriving at airports in China are reportedly being subject to movement restrictions, asked to stay at home under self-quarantine, or quarantined in a dedicated hotel and prohibited from going to their reserved hotel. Starting from March 16, 0:00 (Japan Time), all persons who come to Beijing from outside China will be transferred to an intensive observation center and will be isolated for 14 days. Therefore, please check the Ministry of Foreign Affairs of Japan's homepage as well as information from the Chinese embassy and consulate general for the latest situation before flying with us.
The Ministry of Foreign Affairs of the People's Republic of China announced at 12:00 (CST) AM on March 10, 2020 that visa exemption for those staying in China for no longer than 15 days will be lifted temporarily for Japanese nationals entering the country for the purposes of (1) travel, (2) visiting friends, or (3) transiting. Visa exemption will continue to be applied to others and Japanese nationals visiting China for the purpose of (1) business or (2) visiting relatives. In this instance, however, you must submit the original copy of a document issued no earlier than 7 days prior by the inviting party within China. This document must contain your name, a contact in China, and details on how that person can be reached. For further details, please see the Ministry of Foreign Affairs of Japan's international safety homepage.

At Beijing Airport, it may take several to 10 hours to get home after getting through immigration and quarantine, and there is no place to buy food and drink on the way. We recommend that you purchase drinks and food if needed at Narita Airport.

The Ministry of Justice in South Korea has lifted visa exemption for those entering South Korea with a valid Japanese passport (including diplomatic passports and official passports). As a result, all Japanese passport holders will not be permitted entry to South Korea after the lifting of visa exemption (12:00 AM on March 9, 2020) if they do not obtain a new South Korean visa. Moreover, all valid visas granted to Japanese nationals by any of the South Korean diplomatic offices within Japan (embassy, consulate, etc.) will be rendered invalid. This applies to all single entry and multiple entry visas. Your visa will also be checked by an immigration officer when passing through immigration in South Korea. However, the measures mentioned above will not be applied to non-Korean nationals who have completed foreign registration (including those with permanent residency) and persons who have a valid address in South Korea. For further details, please see the Ministry of Foreign Affairs of Japan's international safety homepage.

As of the morning of March 10, 2020, the Italian government has extended the prime ministerial decree made on March 8, which restricted the movement of persons in the region of Lombardy and 14 provinces across 4 other regions, to the whole of Italy. Please note that travel for work and health-related reasons is still permitted. For further details, please see the Ministry of Foreign Affairs of Japan's international safety homepage.

The Vietnamese authorities require you to submit an electronic medical declaration form for entry to Vietnam.
Please visit Vietnam Health Declaration and submit the form via website.

The Philippine government announced on March 16 that all public transportation in the Manila metropolitan area will be banned immediately, in order to prevent the spreading of COVID-19.

From March 26 to April 30 (Hawaii time), all arrivals, whether residents or visitors, will be required to undergo 14 days of self-quarantine.
Please note that residents should stay at home and visitors should stay at respective hotel to avoid contact with the community.

The Singaporean authorities require entrants to submit the Singapore Medical Declaration Form electronically.
Applications can be made three days prior to departure, so please submit the form from the Singapore Health Declaration website.

The Hong Kong authorities require you to submit an electronic medical declaration form for entry into Hong Kong. Please submit the form from the HKSAR Department of Health website.

Notices

Other regions are also reinforcing their quarantine systems. As a result, the situation at airports is changing on a daily basis and this includes conditions for entry to a region becoming stricter. There have even been reports of passengers who have not been able to enter a region despite having the travel documents that are usually acceptable for entry.
There are reports that some countries and regions have implemented particularly strict entry conditions for passengers who stayed in certain regions with confirmed cases of the virus immediately before travel. The situation is changing every day, with quarantine measures, border closure and blockade measures announced for a certain period of time after entering each region. For this reason, passengers are asked to check the latest travel conditions and local information provided by the embassy and consulate of their destination as well as information from health organizations.

In response to the immigration restrictions being placed by each region, we are allowing passengers to change and request refunds for ANA-operated international flights for free of charge, regardless of fare regulations. For flights tickets purchased through travel agencies or other non-ANA channels, please contact the location through which you made your purchase.
Please note that self-service check-in machines and some online check-in functions may not be available for use for certain routes due to travel restrictions being put in place by each region.

6. Airport / On-board Handling (Updated April 2 2020)

ANA will continue to adopt precautionary measures in response to the outbreak of the Novel Coronavirus (COVID-19) in order to maintain a safe, secure environment for its customers, flight/cabin crew and other employees, and we kindly request your understanding regarding any inconvenience caused due to changes to our in-flight services.

  • The symbol "⇔" indicates the locations between which the route is operated.
  • The symbol "⇒" indicates the destination.

In order to reassure passengers flying with ANA, we are using an alcohol disinfectant to disinfect the following parts of the aircraft when carrying out our late-night cabin cleaning on flights arriving back in Japan: Tables, armrests, seat equipment (including television screens on seats and remote controls), toilet door knobs, and other parts with which passenger's hands come into contact. (Disinfection may not be possible in the event of a late arrival delay, etc.)

Applicable routes From Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao and Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong, Seoul (Incheon and Gimpo), London (Heathrow), Frankfurt, Paris (CDG), Munich, Vienna, Dusseldorf, Brussels to Japan

ANA has installed the latest filters* on the air conditioning systems of all its aircraft.
Through these filters, purified air and air from outside the aircraft is provided into the cabin. This air is then expelled from the aircraft, meaning that all the air in the cabin is refreshed approximately every 3 minutes.

For details, please check About Air Circulation in Airplanes.

  • High-efficiency particulate air (HEPA) filter: A high-performance filter that removes 99.97% of 0.3 μm particles.

Premium Class

Some of Premium Class services provided on our Domestic routes have changed as of March 10, 2020.
Limited drinks menu: Wine, Beer, Cola, Water, Perrier on all routes.

Applicable Japan Domestic Routes All routes
Period From March 10, 2020 onward

Economy Class

Economy Class services provided on our Domastic routes have changed as of March 6, 2020.
Drink services will be suspended on all routes.
Please kindly bring your drink by yourself.

Applicable Japan Domestic Routes All routes
Period From March 6, 2020 onward

First Class

The menu will change from April 1, 2020 due to operation of meal caterer in Frankfurt is extremely limited.

Applicable International Routes Period
From Frankfurt to Japan From April 1, 2020 until further notice
First Class Pre-order Meal service

First Class Pre-order Meal service will be suspended on the applicable routes.

Applicable International Routes Period
From Frankfurt to Japan From April 1, 2020 until further notice
Special Meal Pre-order

Special Meal Pre-order service will be suspended on the applicable routes.

Applicable International Routes Period Meal Type
From Frankfurt to Japan From April 1, 2020 until further notice Unable to reserve an except for Vegetarian Vegan Meal Stricted vegetarian (vegan) meal (VGML)

Business Class

Some of the Business Class services provided on our international routes have changed as of March 5, 2020.

  • Meals: Japanese couese
  • Drinks: Bottled Water, Wine, Beer, Cola

We may not serve in-flight meal and will serve snacks instead from Japan to Dalian route due to a request from the Dalian City Authority as of March 19, 2020.
The menu will change from March 25, 2020 due to operation of meal caterer in Paris is extremely limited.
The menu will change from April 1 2020 due to operation of meal caterer in Frankfurt and Manira is extremely limited.
For further details, please see the page with Business Class meals and drinks by route.

Applicable International Routes Period
Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao, Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong,Seoul (Gimpo) ⇔ Japan From March 5, 2020 until further notice
From Paris to Japan From March 25, 2020 until further notice
From Frankfurt to Japan From April 1, 2020 until further notice
From Manila to Japan From April 1, 2020 until further notice
Business Class Pre-order Meal service

Business Class Pre-order Meal service will be suspended on the applicable routes.

Applicable International Routes Period
Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao, Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong ⇔ Japan From March 5, 2020 until further notice
From Paris to Japan From March 25, 2020 until further notice
From Frankfurt to Japan From April 1, 2020 until further notice
From Manila to Japan From April 1, 2020 until further notice
Special Meal Pre-order

Special Meal Pre-order service will be suspended on the applicable routes.

Applicable International Routes Period Meal Type
From Japan to Dalian From March 19, 2020 until further notice Unable to reserve Kosher Meal (KSML)
From Paris to Japan From March 25, 2020 until further notice Unable to reserve all menues
From Frankfurt to Japan From April 1, 2020 until further notice Unable to reserve an except for Vegetarian Vegan Meal Stricted vegetarian (vegan) meal (VGML)
From Manila to Japan From April 1, 2020 until further notice Unable to reserve all menues

Economy Class

Some of the Economy Class services provided on our routes have changed as of March 1, 2020.

  • Meals: Japanse or International menu without choice
  • Drinks: Bottled Water

We may not serve in-flight meal and will serve snacks instead from Japan to Dalian route due to a request from the Dalian City Authority as of March 19, 2020.
The menu will change from March 25, 2020 due to operation of meal caterer in Paris is extremely limited.
The menu will change from April 1 2020 due to operation of meal caterer in Frankfurt and Manila is extremely limited.
For further details, please see the page with Economy Class meals and drinks by route.

Paid Exclusive Dining service

Paid Exclusive Dining service will be suspended on the applicable routes.

Applicable International Routes Period
From Japan to Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao, Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong, Seoul (Gimpo) From March 1, 2020 until further notice
Special Meal Pre-order

Special Meal Pre-order service will be suspended on the applicable routes.

Applicable International Routes Period Meal Type
From Japan to Dalian From March 19, 2020 until further notice Unable to reserve Kosher Meal (KSML)
From Paris to Japan From March 25, 2020 until further notice Unable to reserve all menues
From Frankfurt to Japan From April 1, 2020 until further notice Unable to reserve an except for Vegetarian Vegan Meal Stricted vegetarian (vegan) meal (VGML)
From Manila to Japan From April 1, 2020 until further notice Unable to reserve all menues

Sales will be suspended on all routes.
However, ANA STORE@SKY (the online store accessible from ANA lounges and while using in-flight Wi-Fi) will continue to be available during the suspension period for in-flight sales.

Applicable Japan Domestic Routes All routes
Period From March 2, 2020 until further notice

Sales will be suspended on the applicable routes.
Please note that the pre-order service for international routes will also be suspended, and that any pre-orders which have already been placed for flights on the applicable routes will be canceled.

Applicable International Routes Period
Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao, Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong, Seoul (Gimpo) ⇔ Japan From March 2, 2020 until further notice
London, Paris, Frankfurt, Munich, Dusseldorf, Brussels, Vienna, Vladivostok ⇔ Japan From March 25, 2020 until further notice
All Routes From April 1, 2020 onward

Please note that the provision of newspapers and magazines will be suspended.

Japan Domestic Routes
Applicable Routes Period
All routes From March 2, 2020 onward
International Routes
Applicable International Routes Period
Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao, Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong, Seoul (Gimpo) ⇔ Japan From March 2, 2020 onward
London, Paris, Frankfurt, Munich, Dusseldorf, Brussels, Vienna, Vladivostok ⇔ Japan From March 25, 2020 until further notice
All Routes From April 1, 2020 onward

Please note that the provision of newspapers and magazines in the seat pockets will be suspended.

International Flights

  • TSUBASA -GLOBAL WINGS-, ANA SKY CHANNEL: Please let a cabin attendant know if you would like a copy of either of these in-flight magazines.
  • ANA SKY SHOP: Provision will be suspended.
Applicable International Routes Period
Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao, Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong, Seoul (Gimpo) ⇔ Japan From March 2, 2020 onward
London, Paris, Frankfurt, Munich, Dusseldorf, Brussels, Vienna, Vladivostok ⇔ Japan From March 25, 2020 until further notice
All Routes From April 1, 2020 onward

Domestic Flights

  • TSUBASA -GLOBAL WINGS, ANA SKY SHOP, SERVICE INFORMATION (all classes), menu (Premium Class): Please let a cabin attendant know if you would like a copy of either of these in-flight magazines.
Applicable Routes Period
All routes From March 6, 2020 onward

Premium Class

Pillow and Blancket services will be suspended in Premium Class on all routes.

Applicable Japan Domestic Routes All routes
Period From March 6, 2020 onward

Economy Class

Blancket services will be suspended in Economy Class on all routes.

Applicable Japan Domestic Routes All routes
Period From March 6, 2020 onward

By request of the Japanese Ministry of Health, Labour and Welfare, we have been making an on-board announcement on the following flights asking passengers with symptoms such as a cough or fever or those taking cough or fever medication to report to an airport quarantine inspector upon arrival.

Applicable Routes From Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao/Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong to Japan

Cabin attendants working on Japan domestic and international flights will wear masks to reassure passengers using our services. They will also wear gloves when serving food and drink items.

Some ground staff will wear masks in order to reassure passengers using our services.
Additionally, lounge staff will wear gloves when serving food, etc.

Meal and Drink Services in Lounges

In order to reassure passengers flying with ANA, meals will be packaged individually once they have been prepared and then served.
Please note that meal options will be limited.

Changes to Lounge opening hours

Haneda Airport
Terminal Satellite Lounge Opening hours Note
Terminal 2   ANA SUITE LOUNGE Normal Operation From 5:00 until last departure of ANA flight
Terminal 2   ANA LOUNGE Normal Operation From 5:00 until last departure of ANA flight
Terminal 2   ANA ARRIVAL LOUNGE Closed Postpone opening from 29th March until further notice
Terminal 3 Near Gate 110 ANA SUITE LOUNGE Normal Operation From 5:00 until last departure of ANA flight
Terminal 3 Near Gate 110 ANA LOUNGE Normal Operation From 5:00 until last departure of ANA flight
Terminal 3 Near Gate 114 ANA SUITE LOUNGE Closed Closed from 18th March
Terminal 3 Near Gate 114 ANA LOUNGE Closed Closed from 18th March
Narita Airport
Terminal Satellite Lounge Opening hours Note
Terminal 1 Satellite 2 ANA LOUNGE Closed Postpone opening from 29th March until further notice
Terminal 1 Satellite 4 ANA SUITE LOUNGE Closed Closed from 1st April
Terminal 1 Satellite 4 ANA LOUNGE Closed Closed from 1st April
Terminal 1 Satellite 5 ANA SUITE LOUNGE Normal Operation From 6:30 until last departure of ANA flight
Terminal 1 Satellite 5 ANA LOUNGE Normal Operation From 6:30 until last departure of ANA flight
Terminal 1   ANA ARRIVAL LOUNGE Normal Operation From 6:30 until last arrival of ANA flight
Chubu Centrair International Airport
Terminal Satellite Lounge Opening hours Note
Terminal 1   STAR ALLIANCE LOUNGE Closed Closed from 30th March
Kansai International Airport
Terminal Satellite Lounge Opening hours Note
Terminal 1   ANA LOUNGE Closed Closed from 30th March
Honolulu International Airport
Terminal Satellite Lounge Opening hours Note
Terminal 2 EWA concourse ANA SUITE LOUNGE Closed Closed from 29th March
Terminal 2 EWA concourse ANA LOUNGE Closed Closed from 29th March
  • No changes to opening hours of domestic lounges as of 28th March.
  • Services and Opening hours of third party lounge may change without prior notice.

Partial closure of seating area at lounges

Some seating areas will be closed during less congested times of the day.

Affected lounges

International lounges: Haneda Airport, Narita Airport
Domestic lounges: New Chitose Airport, Haneda Airport, Itami Airport, Fukuoka Airport, Okinawa (Naha) Airport

Period

Actions at each airport will be taken accordingly.

Closure of TIAT Shower room at Haneda Airport

Due to closure of TIAT Shower room at Terminal 2 and 3, shower service is not available.

Period

From 3rd April until further notice.

Closure of lounges outside of Japan

Lounges are temporarily closed at some airports outside of Japan. Please check the latest status at your departure airport.

A health card created by the Japanese Ministry of Health, Labour and Welfare and quarantine stations entitled "Novel Coronavirus Infection Occurring in Wuhan City, China" is being distributed on board to passengers on the following flights.

Applicable Routes Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao/Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong ⇒ Japan

Please note that you may be subject to a health check upon entering airports within China due to reinforced quarantine control. For further details, please refer to information provided by the relevant airport.

For information on flight status for codeshare flights operated by other airlines, please inquire with the relevant airline.

ANA group flights are currently arriving at Terminal 4 since March 25, 2020.
Please note that passengers departing on or after April 1, 2020 will be required to check in at Terminal 4.

ANA Group flights will temporarily depart and arrive at Manila Airport Terminal 1 from March 28, 2020.

7. Carry-on and Check-in of Sanitizers (Updated March 16 2020)

Certain anti-bacterial air sanitizers used to prevent the spread of the novel coronavirus (COVID-19) and similar infections are not permitted for air transport. 

Examples of Applicable Products

Cleverin (stand-alone type, stick pen type, stick hook type) by Taiko Pharmaceuticals Co., Ltd

  • Sanitizers that are applied directly to the hands (including gel-type ones) are permitted for both carry-on and check-in.

8. Response to customers suspected of having a new coronavirus infection (Updated March 6 2020)

Following the Japanese Government policy "Basic Policies for Prevention and Control of the Novel Coronavirus", to prevent further spreading of the Novel Coronavirus, and to ensure the safety and health of our customers, ANA may deny boarding to customers who have the following symptoms.
Passengers who have fever, and strong feeling of weariness (fatigue) or shortness of breath (difficulty breathing).
We kindly request your understanding.

All Nippon Airways Co., Ltd.