Congestion of ANA Contact Center
Update March 25, 2020
Thank you very much for using the ANA Group.
Due to the spread of novel coronavirus infection, the ANA Contact Center (Phone, Chat) is very crowded and difficult to connect.
If you are not in a hurry, please contact us in the second half of April or later.
Also, we have received many inquiries by email, so it takes longer time to reply.
We apologize for any inconvenience this may cause you.
Special Handling on the ANA website
Customers with applicable tickets may request a refund or change on the ANA website (Cancellation fees will not apply.)
Please note that the refund process may take longer than usual.
All Nippon Airways Co., Ltd.