ANA Group's Initiatives

To reassure comfort and safety to all passengers traveling with us, please follow our new requirements and safety precautions outlined below.

Before departure / Check-in area

  • 1

    Wearing of Facial Covering and Face Shield
    Ground staff will wear facial coverings as well as face shields and goggles depending on the situation.

    For details

  • 2

    Installation of vinyl curtains
    Vinyl curtains will be installed at the check-in counter.

    • Limited to certain airports within Japan
  • 3

    Installation of disinfectants and hand sanitizers
    Hand sanitizer stations will be located by the airport entrance, self-service check-in machines and self-service baggage drop machines.

  • 4

    Disinfection of equipment
    We will regularly disinfect equipment and supplies such as check-in machines and wheelchairs.

  • 5

    Securing Social Distance
    We will install social distance markers for passengers to queue while securing a safe distance.

    For details

Security area

  • 1

    Temperature measurement
    Temperature measurement will be carried out near the entrance of the security check.

    • Currently underway at some airports.
  • 2

    Installation of disinfectants and hand sanitizers
    Hand sanitizer stations will be available throughout the airport.

  • 3

    Securing Social Distance
    We will install social distance markers for passengers to queue while securing a safe distance.

    For details

Lounges

  • 1

    Wearing of Facial Covering and Face Shield
    Ground staff will wear facial coverings (including face shields) and gloves.

    For details

  • 2

    Installation of transparent acrylic panels
    A transparent acrylic panel will be installed at the lounge receptions.

  • 3

    Installation of disinfectants and hand sanitizers
    Disinfectants will be located at the entrance of the lounge, and at the food and drinks area.

  • 4

    Lounge Services
    Food and drinks are individually wrapped, with some service being suspended.

    For details

  • 5

    Securing Social Distance
    We will install social distance markers for passengers to queue while securing a safe distance.

    For details

Gate area

  • 1

    Wearing of Facial Covering and Face Shield
    Ground staff will wear facial coverings as well as face shields and goggles depending on the situation.

    For details

  • 2

    Installation of disinfectants and hand sanitizers
    Disinfectants and hand sanitizers will be installed around the boarding gate area.

  • 3

    Precautions on buses
    With exceptions to bad weather and strong winds, we will open the windows on the bus for ventilation. In addition, we will limit the number of passengers per bus.

  • 4

    Securing Social Distance
    We will install social distance markers for passengers to queue while securing a safe distance.

    For details

  • 5

    Boarding procedure
    As precautionary measures to avoid close contact in the cabin and aisles, boarding will begin with passengers seated at window seats, and also towards the rear end of the cabin.
    Priority boarding is now temporarily suspended.
    We kindly ask for your understanding in this matter and thank you for your cooperation.

    For details

In-flight

  • 1

    Wearing of Facial Covering and Face Shield
    Cabin attendants will wear masks, facial coverings and gloves (and goggles in some situations).

    For details

  • 2

    Regular Disinfection of Cabin
    International routes: Aircraft are disinfected with alcohol for each flight.
    Japan domestic routes: Aircraft are disinfected with alcohol every night. In addition, they are regularly disinfected with a virucide.

    For details

  • 3

    Cleansing Wipes
    While the aircraft cabins are cleaned and disinfected regularly, additional cleansing wipes are available in-flight.

    For details

  • 4

    In-flight Service
    Some services will be suspended or simplified (e.g., in-flight magazine provision).
    Japan domestic flights: Please note that blankets are currently not being provided in Economy Class.

    In-flight meals: For details

    In-flight sales: For details

  • 5

    Ensuring air circulation in the cabin
    The aircraft absorbs a large amount of clean air from the sky, which allows for the cabin’s entire air to be replaced in approximately three minutes.
    The cabin air is filtered and circulated through a high-performance filter, ensuring high quality, clean air.
    The cabin air is constantly flowing, from the ceiling to the floor. The air in the cabin does not stay stagnant, and the ventilation system remains active when the aircraft is on the ground as well.

    For details

  • 6

    We are working to improve cleanliness and hygiene in our cabin toilets.
    We are working to improve our cabin toilets and ensure hygienic use by installing hands-free door handles, touchless toilet flushers and similar facilities.

    For details

Ground Staff and Cabin Attendants Wearing Masks

For added reassurance to our customers while traveling, our ground staff and cabin attendants will be wearing masks. Ground staff may additionally wear face shields on top of the mask when working in close proximity with our customers.

  • Staff working outside may not wear a facial covering, but will continue to observe social distancing measures.

Serving you in a hygienic and clean environment, always

Cabin attendants and ground staff working at lounges will wear gloves when serving food and drinks. The food and drinks in the lounge will be individually packaged.
At the airport, we will install hand sanitizer stations at various touch points throughout the airport.
At select airports within Japan, vinyl curtains will be installed at our check-in counters as well.
Self-service check-in machines and other equipment will be disinfected periodically.

  • As requested by the relevant local governments, we have suspended the service of alcoholic beverages in some airport lounges.
    For details, please see About Lounge Services.

Maintaining social distancing

The staff at airport facilities, security checkpoints and boarding gates will guide and assist passengers in maintaining an appropriate distance between each other. Social distancing procedures at security check points are under way and will be implemented as soon as they become available.
We highly encourage our customers to check-in online, as well as using self-baggage drops for your checked baggage.

Boarding Procedures

As a precautionary measure, we give top priority to our customer’s comfort and safety during boarding.
To avoid close contact and congestion in the cabin and aisles, we will give boarding priority to those passengers seated in the rear end of the cabin, and then to those seated in the front of the plane.
Although the priority boarding will be temporarily suspended accordingly, dedicated boarding lane* for Star Alliance Gold members will be served by your boarding group.

  • Subject to airport and aircraft

We kindly ask for your understanding in this matter and thank you for your cooperation.

Boarding order (for both domestic and international flights):
Rear (window seat → middle seat → aisle seat → front (window seat → middle seat → aisle seat)

  • The above boarding order is based on a joint research conducted by Professor Nishinari's lab at the University of Tokyo and ANA.

Aircraft cabins will be disinfected frequently.

In order to reassure passengers flying with ANA, we regularly disinfect the following parts of the aircraft: Tables, armrests, seat equipment (including television screens on seats and remote controls), toilet door knobs, and other parts handled by passengers. (Disinfection may not be possible in the event of a late arrival delay, etc.)

International routes: Aircraft are disinfected with alcohol after the arrival of each flight.
Japan domestic routes: Aircraft are disinfected with alcohol every night. In addition, Japan domestic aircraft transporting many passengers in one day are regularly disinfected with a long-lasting virucide.

Cleansing Wipes

Although the cabin is cleaned and disinfected regularly, we will provide additional cleansing wipes if you require them for use on your tray table and similar equipment to give you greater peace of mind.
After using the wipes, please put the wipes in the disposal bags and return them to the cabin attendants.

  • When using the wipes at your seat, please be aware that rubbing forcefully may lead to discoloration and the resultant coloration of your clothing, etc.
  • This item is intended to be used inside the aircraft. Please refrain from using it for other purposes.

Ensuring air circulation

All aircrafts operated by ANA are ventilated with clean air.

  • Clean air through adequate ventilation
    The aircraft absorbs a large amount of clean air from the sky, which allows for the cabin's entire air to be replaced in approximately three minutes.
  • All ANA Group Aircraft are equipped with high-performance filters
    The cabin air is filtered and circulated through high-performance filters which are also used in hospital operating rooms, ensuring high-quality clean air.
  • Constant air circulation
    The cabin air is constantly flowing, from the ceiling to the floor. The air in the cabin does not stay stagnant. The above air circulation systems are being operated when on the ground as well.

In addition to ensuring air circulation in the cabin, ANA is working to minimize the risk of infection in the aircraft by altering the boarding and disembarking order, cabin attendants wearing masks and gloves, and asking customers to wear masks as well, with the aim to provide all our passengers with a safe in-flight environment.

The International Air Transport Association (IATA) has stated that the risk of Coronavirus transmission is very low while passengers are in the cabin of an aircraft.

The entire IATA release is available here

Meals

We will offer the following services so that passengers can enjoy their meals in greater safety on board.

  • Meals will be served on a tray.
  • Meals will be served with a lid or cover whenever possible.

Improving the Hygiene and Cleanliness of Our Cabin Toilets

This video shows what we are doing to improve the hygiene and cleanliness of our cabin toilets. Show alternative text information for video

The entire 46-second video

  • 00:01 ANA Inspiration of JAPAN
  • 00:05 ANA will accelerate our efforts to provide a clean and hygienic environment in all situations. Photo of ANA Care Promise logo.
  • 00:12 Improvement of the clean and hygienic environment in the cabin toilets. The photos of overall view of the cabin toilets/doors that can be opened using only your arms and elbows. Pictograms of touchless faucets and toilet flush buttons.
  • 00:17 ANA is the first airline to developed an inflight toilet door that allows passengers to exit without touching their hands. It comes from customers' concerns. The photos of the door before development/conceptual scheme/the door developed
  • 00:21 Now you can use only your arms and elbows to unlock and open doors, eliminating the fear of touching the toilet door with your hands. Video of unlocking the door with wrist and opening it with elbow.
  • 00:27 Open and close the trash can by stepping on the pedal. Video and pictogram of opening and closing a trash can by stepping on the pedal.
  • 00:27 You may wash your hands and flush the toilet without touching the equipment. Photos and pictograms of touchless faucets and toilet flush buttons.
  • 00:38 A New Standard for Air Travel.
  • 00:44 ANA will accelerate our efforts to provide a clean and hygienic environment in all situations. Photo of ANA Care Promise logo.

We have installed hands-free handles and locks that allow passengers to unlock and open toilet doors using their arms or elbows.
(We are installing these first on medium-body and wide-body aircraft operating on our Japan domestic routes. Please note that some aircraft may not be equipped with these facilities.)

Hands-free facilities are now available for flushing the toilet, washing your hands, and opening and closing the trash can.
(These facilities may not be available on some aircraft.)

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