ANA Group's Initiatives

For added reassurance to our customers while traveling, our ground staff and cabin attendants will be wearing masks. Ground staff may additionally wear face shields on top of the mask when working in close proximity with our customers.

• Staff working outside may not wear a facial covering, but will continue to observe social distancing measures.

Cabin attendants and ground staff working at lounges will wear gloves when serving food and drinks. The food and drinks in the lounge will be individually packaged.
At the airport, we will install hand sanitizer stations at various touch points throughout the airport.
At select airports within Japan, vinyl curtains will be installed at our check-in counters as well.
Self-service check-in machines and other equipment will be disinfected periodically.

• As requested by the relevant local governments, we have restricted the service of alcoholic beverages in some airport lounges.
  For details, please see About Lounge Services.

The staff at airport facilities, security checkpoints and boarding gates will guide and assist passengers in maintaining an appropriate distance between each other. Social distancing procedures at security check points are under way and will be implemented as soon as they become available.
We highly encourage our customers to check-in online, as well as using self-baggage drops for your checked baggage.

As a precautionary measure, we give top priority to our customer’s comfort and safety during boarding.
To avoid close contact and congestion in the cabin and aisles, we will give boarding priority to those passengers seated in the rear end of the cabin, and then to those seated in the front of the plane.
Although the priority boarding will be temporarily suspended accordingly, dedicated boarding lane* for Star Alliance Gold members will be served by your boarding group.

• Subject to airport and aircraft
• We are testing the effectiveness of our boarding procedures at some airports for the purpose of bolstering our efforts to prevent close contact between passengers and crowding in cabins.

We kindly ask for your understanding in this matter and thank you for your cooperation.

Boarding order (for both domestic and international flights):
Rear (window seat → middle seat → aisle seat → front (window seat → middle seat → aisle seat)

• The above boarding order is based on a joint research conducted by Professor Nishinari's lab at the University of Tokyo and ANA.

In order to reassure passengers flying with ANA, we regularly disinfect the following parts of the aircraft: Tables, armrests, seat equipment (including television screens on seats and remote controls), toilet door knobs, and other parts handled by passengers. (Disinfection may not be possible in the event of a late arrival delay, etc.)

International routes: Aircraft are disinfected with alcohol after the arrival of each flight.
Japan domestic routes: Aircraft are disinfected with alcohol every night. In addition, Japan domestic aircraft transporting many passengers in one day are regularly disinfected with a long-lasting virucide.

Although the cabin is cleaned and disinfected regularly, we will provide additional cleansing wipes if you require them for use on your tray table and similar equipment to give you greater peace of mind.
After using the wipes, please put the wipes in the disposal bags and return them to the cabin attendants.

• When using the wipes at your seat, please be aware that rubbing forcefully may lead to discoloration and the resultant coloration of your clothing, etc.
• This item is intended to be used inside the aircraft. Please refrain from using it for other purposes.

We also hand out masks and mask cases to those who wish to have them.

All aircrafts operated by ANA are ventilated with clean air.

• Clean air through adequate ventilation
  The aircraft absorbs a large amount of clean air from the sky, which allows for the cabin's entire air to be replaced in approximately three minutes.
• All ANA Group Aircraft are equipped with high-performance filters
  The cabin air is filtered and circulated through high-performance filters which are also used in hospital operating rooms, ensuring high-quality clean air.
• Constant air circulation
  The cabin air is constantly flowing, from the ceiling to the floor. The air in the cabin does not stay stagnant. The above air circulation systems are being operated when on the ground as well.

We will offer the following services so that passengers can enjoy their meals in greater safety on board.

• Meals will be served on a tray.
• Meals will be served with a lid or cover whenever possible.

We have installed hands-free handles and locks that allow passengers to unlock and open toilet doors using their arms or elbows.
(We are installing these first on medium-body and wide-body aircraft operating on our Japan domestic routes. Please note that some aircraft may not be equipped with these facilities.)

Hands-free facilities are now available for flushing the toilet, washing your hands, and opening and closing the trash can.
(These facilities may not be available on some aircraft.)