ANA Group's Initiatives
To reassure comfort and safety to all passengers traveling with us, please follow our new requirements and safety precautions outlined below.
Before departure / Check-in area
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1
Wearing of Facial Covering and Face Shield
Ground staff will wear facial coverings as well as face shields and goggles depending on the situation. -
2
Installation of vinyl curtains
Vinyl curtains will be installed at the check-in counter.
*Limited to certain airports within Japan -
3
Installation of disinfectants and hand sanitizers
Hand sanitizer stations will be located by the airport entrance, self-service check-in machines and self-service baggage drop machines. -
4
Disinfection of equipment
We will regularly disinfect equipment and supplies such as check-in machines and wheelchairs. -
5
Securing Social Distance
We will install social distance markers for passengers to queue while securing a safe distance.
Security area
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1
Temperature measurement
Temperature measurement will be carried out near the entrance of the security check.
*Currently underway at some airports. -
2
Installation of disinfectants and hand sanitizers
Hand sanitizer stations will be available throughout the airport. -
3
Securing Social Distance
We will install social distance markers for passengers to queue while securing a safe distance.
Lounges
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1
Wearing of Facial Covering and Face Shield
Ground staff will wear facial coverings (including face shields) and gloves. -
2
Installation of transparent acrylic panels
A transparent acrylic panel will be installed at the lounge receptions. -
3
Installation of disinfectants and hand sanitizers
Disinfectants will be located at the entrance of the lounge, and at the food and drinks area. -
4
Lounge Services
Food and drinks are individually wrapped, with some service being suspended. -
5
Securing Social Distance
We will install social distance markers for passengers to queue while securing a safe distance.
Gate area
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1
Wearing of Facial Covering and Face Shield
Ground staff will wear facial coverings as well as face shields and goggles depending on the situation. -
2
Installation of disinfectants and hand sanitizers
Disinfectants and hand sanitizers will be installed around the boarding gate area. -
3
Precautions on buses
With exceptions to bad weather and strong winds, we will open the windows on the bus for ventilation. In addition, we will limit the number of passengers per bus. -
4
Securing Social Distance
We will install social distance markers for passengers to queue while securing a safe distance. -
5
Boarding procedure
As precautionary measures to avoid close contact in the cabin and aisles, boarding will begin with passengers seated at window seats, and also towards the rear end of the cabin.
Priority boarding is now temporarily suspended.
We kindly ask for your understanding in this matter and thank you for your cooperation.
In-flight
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1
Wearing of Facial Covering and Face Shield
Cabin attendants will wear masks, facial coverings and gloves (and goggles in some situations). -
2
Cleaning and Disinfection of Aircraft
For international flights, aircrafts are cleaned and disinfected after each flight.
For domestic flights, aircrafts are cleaned and disinfected every night and the lavatories will be cleaned and disinfected after each flight. -
3
Cleansing Wipes
While the aircraft cabins are cleaned and disinfected regularly, additional cleansing wipes are available in-flight. -
4
In-flight Service
In-flight services such as meals, drinks, in-flight Duty-Free Sales, and providing newspapers and magazines may be suspended or limited. -
5
Ensuring air circulation in the cabin
The aircraft absorbs a large amount of clean air from the sky, which allows for the cabin’s entire air to be replaced in approximately three minutes.
The cabin air is filtered and circulated through a high-performance filter, ensuring high quality, clean air.
The cabin air is constantly flowing, from the ceiling to the floor. The air in the cabin does not stay stagnant, and the ventilation system remains active when the aircraft is on the ground as well.
Ground Staff and Cabin Attendants Wearing Masks
For added reassurance to our customers while traveling, our ground staff and cabin attendants will be wearing masks. Ground staff may additionally wear face shields on top of the mask when working in close proximity with our customers.
*Staff working outside may not wear a facial covering in order to avoid heatstroke and for other reasons, but will continue to observe social distancing measures.
Serving you in a hygienic and clean environment, always
Cabin attendants and ground staff working at lounges will wear gloves when serving food and drinks. The food and drinks in the lounge will be individually packaged.
At the airport, we will install hand sanitizer stations at various touch points throughout the airport.
At select airports within Japan, vinyl curtains will be installed at our check-in counters as well.
Self-service check-in machines and other equipment will be disinfected periodically.
Boarding Procedures
As a precautionary measure, we give top priority to our customer’s comfort and safety during boarding.
To avoid close contact and congestion in the cabin and aisles, we will give boarding priority to those passengers seated in the rear end of the cabin, and then to those seated in the front of the plane.
Although the priority boarding will be temporarily suspended accordingly, dedicated boarding lane* for Star Alliance Gold members will be served by your boarding group.
*Subject to airport and aircraft
We kindly ask for your understanding in this matter and thank you for your cooperation.
Boarding order (for both domestic and international flights):
Rear (window seat → middle seat → aisle seat → front (window seat → middle seat → aisle seat)
*The above boarding order is based on a joint research conducted by Professor Nishinari's lab at the University of Tokyo and ANA.
Aircraft cabins will be disinfected frequently.
To reassure a comfortable and safe environment for our passengers on board, we manually and thoroughly disinfect areas where passengers frequently touch in the cabin, such as tables, armrests, seat TVs, controllers and lavatory door knobs (exceptions may apply when turnaround times become very limited).
Disinfecting for international flights will take place after every flight.
For Japan domestic flights, the cabin will be disinfected every night, and lavatories will be manually sanitized after each flight.
Cleansing Wipes
While the aircraft cabins are cleaned and disinfected regularly, additional cleansing wipes (containing 75% of ethanol alcohol) and disposal bags are available onboard. After using the wipes, please put the wipes in the disposal bags and return them to the cabin attendants.
- *When using this item by strongly rubbing another item, that item's color may go off and adhere to clothing, etc.
- *This item is intended to be used inside the aircraft. Please refrain from using it for other purposes.
Ensuring air circulation
All aircrafts operated by ANA are ventilated with clean air.
- Clean air through adequate ventilation
The aircraft absorbs a large amount of clean air from the sky, which allows for the cabin's entire air to be replaced in approximately three minutes. - All ANA Group Aircraft are equipped with high-performance filters
The cabin air is filtered and circulated through high-performance filters which are also used in hospital operating rooms, ensuring high-quality clean air. - Constant air circulation
The cabin air is constantly flowing, from the ceiling to the floor. The air in the cabin does not stay stagnant. The above air circulation systems are being operated when on the ground as well.
In addition to ensuring air circulation in the cabin, ANA is working to minimize the risk of infection in the aircraft by altering the boarding and disembarking order, cabin attendants wearing masks and gloves, and asking customers to wear masks as well, with the aim to provide all our passengers with a safe in-flight environment.
The International Air Transport Association (IATA) has stated that the risk of Coronavirus transmission is very low while passengers are in the cabin of an aircraft.
The entire IATA release is available here
Meals and drinks
From July 1st, 2020, we will offer the following services to our passengers so that they can enjoy meals and drinks safely.
- Meals are served on a tray.
- Meals and drinks are served with the lid on as much as possible.
Maintaining social distancing
The staff at airport facilities, security checkpoints and boarding gates will guide and assist passengers in maintaining an appropriate distance between each other. Social distancing procedures at security check points are under way and will be implemented as soon as they become available.
We highly encourage our customers to check-in online, as well as using self-baggage drops for your checked baggage.