Infection Prevention Measures

Here you will find information on the measures ANA is taking to prevent infections, as well as its requests to customers to ensure comfortable and safe travel. Please note that the requirement and availabe equipment varys depending on the airport.

Before Departure / Check-in Area

  • 1

    Wearing of Facial Covering and Face Shield
    Please wear a mask or facial covering whenever at the airport including when at the lounge, gates and baggage pickup.

    For details

  • 2

    Securing Social Distance
    Please follow the ground staff’s instructions to secure proper distance between other passengers.

  • 3

    Hand Sanitization
    Please thoroughly sanitize your hands with disinfectants.

  • 4

    Temperature measurement
    Please refrain from boarding your flight if you have a fever or otherwise feel unwell.

  • 5

    Requesting to Travel with Minimal baggage and to Check Bags
    To avoid congestion in the cabin, passengers are requested to carry less baggage on board.

    For details

Security area

    • 1

      Wearing of Facial Covering and Face Shield

      For details

    • 2

      Securing Social Distance

    • 3

      Hand Sanitization

Lounges

  • 1

    Wearing of Facial Covering and Face Shield

    • We kindly request that you refrain from keeping your mask off for an extended period of time to eat or drink, drinking large amounts of alcohol, and conversing with accompanying passengers in a loud voice.

    For details

  • 2

    Securing Social Distance

  • 3

    Hand Sanitation
    Please sanitize your hands when entering the lounge and before picking up food and drinks. Plastic gloves are also available for use when picking up food.

    • The ANA Lounge at Daniel K. Inoue International Airport (Honolulu) implements infection control measures based on the instructions of the Hawaii Department of Health.

Gate area

    • 1

      Wearing of Facial Covering and Face Shield

      For details

    • 2

      Securing Social Distance

    • 3

      Hand Sanitization

In-flight

  • 1

    Wearing of Facial Covering and Face Shield

    • We kindly request that you refrain from keeping your mask off for an extended period of time to eat or drink, drinking large amounts of alcohol, and conversing with accompanying passengers in a loud voice.

    For details

  • 2

    About Disembarking Procedure
    Please keep distance between passengers when disembarking from the plane.

    For details

  • 3

    Social distancing during flights
    While on the plane, please refrain from leaving your seat as much as possible. If you wish to change seats, please notify a cabin attendant.*
    Please wash your hands, cover your mouth when coughing and keep your conversations down to a minimum as preventive measures.

    * In some cases, it may not be possible to change your seats due to weight balance management of the aircraft. In particular, aircrafts such as DHC8-400 do not have many seats and even if there are empty seats, you may not be able to change seats due to adjusting weight balance of the aircraft.

  • 4

    Lavatories
    Please wash your hands after using the lavatories.

  • 5

    Proper disposal of masks and facial covering
    To prevent the spread of COVID-19, please take your used masks, facial covering, tissue paper, etc. home as much as possible.
    Please use plastic bags when disposing your masks in order to maintain a clean and safe environment.

Wearing of masks or facial coverings

We ask that you wear a mask or facial covering* on board to reduce any discomfort that fellow passengers may feel.
Please continue to wear a mask or facial covering at the airport* and on board even after you have been vaccinated.
However, this does not apply to young children (including infants) and those who have a valid health-related reason for being unable to wear one (see 1 to 3 below).
If you have any concerns about flying, please call us beforehand.

Please note that we may deny your boarding in case of your refusal to wear a mask, intervene our staff from performing their duties or failing to follow their instructions, or having a fever or otherwise unwell.

  • The term "mask or facial covering" refers to a mask or other facial covering that covers the nose and mouth at all times.

Health-related reasons :

  1. Causes breathing trouble, or chest/back pain due to breathing
  2. Causes external stimulation such as a rash, swelling or pain
  3. Causes mental distress, abnormal sensation or irritability (e.g., oppressive feeling, discomfort, panic)

If it is difficult for you to wear a mask for health-related reasons, we kindly request that you refrain from talking as much as possible. In case you need to talk, cough, or sneeze, please use a handkerchief or tissue to cover your mouth and nose in consideration of the other passengers.

*Requests for customers on International flights :
At airports, please follow the laws and regulations regarding the wearing of masks at each of your point of origin, destination, and port of call.
For flights to/from Japan, passengers are requested to wear masks or facial coverings on board in accordance with the guidelines of "The Scheduled Airlines Association of Japan".

Requesting to Travel with Minimal baggage and to Check Bags

This video provides Information about stowing your baggage on board. Show alternative text information for video

Video with entire length of 30 seconds

  • 00:01 Information about stowing your baggage on board
  • 00:04 Stowing your baggage in the overhead compartment may cause congestion in the cabin aisle and prevent you from maintaining a safe distance.
  • 00:10 Request for your cooperation: Please take your seat without stopping in the aisle and stow your baggage under the seat in front of you. Thank you for your cooperation.
  • 00:18 Request for your cooperation: We have baggage covers available for your use when stowing baggage down by your feet. These are located in the corridor after passing through the boarding gate.
    *In some airports, these may be located in front of the boarding gate.
  • 00:28 Photo of ANA logo

To avoid congestion in the cabin, passengers are requested to carry less baggage on board.
We offer our ANA Baggage Drop (self-service baggage drop machines) to help with checking in your bags, as well as baggage wraps which can protect your belongings.

About Disembarking Procedure

Upon arrival, passengers will be asked to disembark from the front of the aircraft in order to avoid crowding in the cabin aisles. We ask for your cooperation in ensuring distance between passengers.

Request to Customers Traveling in Groups

General

To help us prevent crowding, please allow ample time to complete each set of procedures, move around the airport, and so on.

Meeting Places

Please maintain a certain amount of distance from your fellow travelers when waiting at meetings locations. Furthermore, please wait in a designated meeting location to help us keep passages clear.

Baggage Check-In

Please follow the staff's instructions so that you can check in your baggage without any problems. Moreover, please see our information on how to use ANA Baggage Drop (self-service baggage drop machine) in advance.

Moving around the Airport

Security and other areas could become crowded if customers wait at them. We therefore kindly request that you move around the airport without any interruptions, from your meeting place to the boarding gate.

Boarding Gates

Many customers wait in front of the boarding gates. Please follow the staff's instructions and wait in a designated location so that you can board your flight without any problems.

On Board

In order to prevent droplet transmission, please refrain from speaking in a loud voice on board the aircraft and from moving around unless you need to.

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