Request to our customers

To reassure a comfortable and safe environment for all our passengers on board,
we kindly ask our customers to follow our new safety protocols and precautions.

Before Departure / Check-in Area

  • 1

    Wearing of Facial Covering and Face Shield
    Please wear a mask or facial covering whenever at the airport including when at the lounge, gates and baggage pickup.

    For details

  • 2

    Securing Social Distance
    Please follow the ground staff’s instructions to secure proper distance between other passengers.

  • 3

    Hand Sanitization
    Please thoroughly sanitize your hands with disinfectants.

  • 4

    Handing boarding passes, baggage tags, etc.
    Please kindly pick boarding passes, baggage tags, passports, etc. up from the tray upon check-in at airports.

  • 5

    Temperature measurement
    Please check your temperature before coming to the airport, and refrain from traveling if you have a fever of 37.5℃ (99.5°F) or above.

  • 6

    Traveling to the airport
    Please refrain from bringing other people who are not traveling to the airport with you

  • 7

    Requesting to Travel with Minimal baggage and to Check Bags
    To avoid congestion in the cabin, passengers are requested to carry less baggage on board.

    For details

Security area

    • 1

      Wearing of Facial Covering and Face Shield

      For details

    • 2

      Securing Social Distance

    • 3

      Hand Sanitization

  • 4

    Picking up your security certificate
    We kindly ask for your cooperation to hold your barcode on your boarding pass to the reader and picking up your security certificate yourself.

Lounges

    • 1

      Wearing of Facial Covering and Face Shield

      For details

    • 2

      Securing Social Distance

  • 3

    Hand Sanitization
    Please thoroughly sanitize your hands with disinfectants when entering the lounge and before using the service counters.

Gate area

    • 1

      Wearing of Facial Covering and Face Shield

      For details

    • 2

      Securing Social Distance

    • 3

      Hand Sanitization

  • 4

    Receiving your boarding information card
    Please hold your barcode on your boarding pass or IC chips over the reader and pick up the boarding information card yourself.

In-flight

  • 1

    Wearing of Facial Covering and Face Shield

    For details

  • 2

    About Disembarking Procedure
    In order to avoid close contact and congestion in the cabin and aisles, disembarking will be done from the front, center, to the back of the plane.
    Please remain seated and do not pick up any stowed carry-on luggage until you are guided to do so.

    For details

  • 3

    Social distancing during flights
    While on the plane, please refrain from leaving your seat as much as possible. If you wish to change seats, please notify a cabin attendant.*
    Please wash your hands, cover your mouth when coughing and keep your conversations down to a minimum as preventive measures.

    * In some cases, it may not be possible to change your seats due to weight balance management of the aircraft. In particular, aircrafts such as DHC8-400 do not have many seats and even if there are empty seats, you may not be able to change seats due to adjusting weight balance of the aircraft.

  • 4

    Lavatories
    Please wash your hands before and after using the lavatories.
    In addition, please close the lid of the toilet before flushing.

  • 5

    Proper disposal of masks and facial covering
    To prevent the spread of COVID-19, please take your used masks, facial covering, tissue paper, etc. home as much as possible.
    Please use plastic bags when disposing your masks in order to maintain a clean and safe environment.

Masks or facial coverings are now essential gear at airports and on planes

We ask that you wear a mask or facial covering* both at the airport and on board to reduce any discomfort that fellow passengers may feel. However, this does not apply to small children (including infants) and those who have a valid health-related reason for being unable to wear one (see (1) to (3) below). Passengers with any concerns should speak to a member of staff in advance.

Please note that we may deny boarding to customers who are not wearing a mask or facial covering and those who have a fever or are otherwise unwell.

  • The term "mask or facial covering" refers to a mask or a face shield/mouth shield effective in preventing droplet infection.

Health-related reasons :
(1) Causes breathing trouble, or chest/back pain due to breathing
(2) Causes external stimulation such as a rash, swelling or pain
(3) Causes mental distress, abnormal sensation or irritability (e.g., oppressive feeling, discomfort, panic)

Requesting to Travel with Minimal baggage and to Check Bags

To avoid congestion in the cabin, passengers are requested to carry less baggage on board.
We offer our ANA Baggage Drop (self-service baggage drop machines) to help with checking in your bags, as well as baggage wraps which can protect your belongings.

About Disembarking Procedure

In order to avoid close contact and congestion in the cabin and aisles, disembarking will be done from the front, center, to the back of the plane. Please remain seated and do not pick up any stowed carry-on luggage until you are guided to do so.

Please be aware that it may take longer to disembark the aircraft than usual.