For Customers Who Are Changing OSAIFU KEITAI Mobile Phones

After changing to a new OSAIFU-KEITAIĀ® device, registration procedures for the Keitai de Edy Miles service must be completed again or else miles cannot be accrued when using Edy on the new device. Please follow the procedures below.

Changing to a Smartphone

Please follow the instructions below on ANA website (smartphone site) when changing to an Android device (smartphone) with OSAIFU-KEITAI functionality. AMC membership number registration for SKiP Service as well as Keitai de Edy Miles registration are required.

1. AMC membership number registration (SKiP Service Registration).

Step 1

After logging in, go to My Menu and select View or Update Your Profile, then select Other Information to expand the menu in the Support section. (If you have downloaded the ANA app, select ANA Website in the ANA app menu and then proceed to My Menu.)

Step 2

Select SKiP Service and Edy Registration, then select AMC Membership Number Registration (SKiP Service Registration).

Step 3

Verify the last 4 digits of the AMC membership number, then tap Register.

Step 4

Procedures completed.

Click here for information on how to change or delete a registered AMC membership number from SKiP Service.

2. Keitai de Edy Miles registration.

  • *Customers who only wish to use SKiP Service are not required to register for Keitai de Edy Miles.

Pattern A: Customers Who Have Not Completed Initial Setup for Using Edy

Step 1

After logging in, go to My Menu and select View or Update Your Profile, then select Other Information to expand the menu in the Support section.

Step 2

Select SKiP Service and Edy Registration, then select Keitai de Edy Miles Registration.

Step 3

A notification will be displayed if initial setup is required, and you will need to proceed to a Rakuten Edy, Inc. website.

Step 4

Go to the Rakuten Edy, Inc. smartphone website and complete the initial setup for using Edy.

Step 5

After completing initial setup for using Edy, select Keitai de Edy Registration from the NFC-related Services screen again and register you AMC membership number (follow the steps for Pattern B below).

Pattern B: Customers Who Have Completed Initial Setup for Using Edy

  • *If another Edy Number had previously been registered, following the steps below will automatically delete that Edy Number.

Step 1

After logging in, go to My Menu and select View or Update Your Profile, then select Other Information to expand the menu in the Support section.

Step 2

Select SKiP Service and Edy Registration, then select Keitai de Edy Miles Registration.

Step 3

Verify the last 4 digits of the AMC membership number, then tap Register.

Step 4

Procedures completed.

How to Delete Keitai de Edy Miles Registration

Step 1

After logging in, go to My Menu and select View or Update Your Profile, then select Other Information to expand the menu in the Support section.

Step 2

Select SKiP Service and Edy Registration, then select Keitai de Edy Miles Registration.

Step 3

Verify the last 4 digits of the AMC membership number, then tap Delete.

Step 4

Procedures completed.

Other Frequently Asked Questions

Are there any unused Edy on the old OSAIFU-KEITAI device?

Customers who are already using OSAIFU-KEITAI devices are able to transfer their Edy account balances to their new devices when changing mobile phones. Please request the Edy Deposit Service from the old device. See here for details.

Customers Who Wish to Redeem Edy E-money Awards from Their New OSAIFU-KEITAI Devices

Customers can apply for and collect Edy E-money Awards from 3 days after completing Keitai de Edy Miles registration.

Frequently Asked Questions Related to OSAIFU-KEITAI

  • There was a problem with my OSAIFU-KEITAI device, and I had to change my Edy Number as well. Are there any procedures I need to complete?
  • If I port my mobile phone number through mobile number portability (MNP), will my Edy Number change?