Get an Response to
Your Inquiries with ANA Chat

Find information here on how to use the ANA chatbot.

ANA Chatbot

Your questions will be answered automatically through our AI interface.

Although it may not always be possible to respond to your inquiries, our AI is constantly learning new information.
Afterwards, you can click the relevant button to let us know whether the response was helpful or not.

With the service available via both computers and smartphones, you can make inquiries easily whenever and wherever you wish.

Images are for illustrative purposes only.

Note

ANA Chatbot service cannot be used to make flight reservations, cancellations, or changes, or to register or change ANA Mileage Club membership information.
Please do not include your personal information (card number, name, address, telephone number, email address) or reservation information.
ANA Chatbot service does not respond to inquiries regarding "tours (flight + accommodation)" or "hotels."
URL links included in responses from ANA Chatbot service may take you to a Japanese site. If you inquire about a reservation via a link, reservations made through some travel agencies may require payment in Japanese yen.

How to Use the ANA Chatbot

The ANA chatbot can be used on each of our inquiry pages.
Please select from the options or enter your question to proceed.

When Your Are Unable to Resolve Your Inquiry Using ANA Chatbot

If you use ANA Chatbot during operator business hours and the answer is not helpful, the inquiry category will be displayed.
Follow the instructions and if there are available operators for the category of your inquiry, you will be connected to a chat operator.

Operator hours

Domestic : 8:00 a.m. - 8:00 p.m. JST, 7 days/week

International : 8:00 a.m. - 7:00 p.m. JST, 7 days/week

ANA Mileage Club : 9:00 a.m. - 5:30 p.m. JST, 7 days/week

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It is not possible to check seat availability, make new reservations, change or cancel specific existing reservations, or make payments using this function.
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It is not possible to change specific registered ANA Mileage Club information using this function. To do this, please go to Various Procedures.
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Please kindly note that we may be unable to respond to you via the chat function depending on the details of your inquiry.

ANA message service

We offer "ANA Message Service" using the LINE app.
This service can be used for procedures such as name change for award user registration and bassinet seat reservations via each dedicated page, ANA Chatbot, and information in the FAQ.
We accept inquiries via LINE 24 hours a day, but a message operator will reply from 10:00 to 17:00 (Japan time / open every day). Please note that it may take some time for us to respond depending on the line's congestion.
Please note that if we receive a large number of inquiries, we may limit the number of inquiries we can accept.