ANA Mileage Club Card, Mileage Services inquiries

Information

Operational support is available for flight reservations and purchases made via the ANA and partner websites, as well as for ANA Mileage Club services.

FAQ

Membership information update

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Telephone inquiry

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ANA Mileage Club Service Center

0570-029-709 call handling system (toll)

Number「3」

Monday - Saturday 9:00AM - 5:00PM

(Closed on Sundays, National Holidays, and New Year Holidays)

03-6741-1120

Guide: ANA Premium members and ANA Card members may call the phone number for members-only service desk in "My Menu" from the Top page of ANA Website(PC) by logging in.

My Menu

Email inquiry

We cannot provide information on seat availability or handle reservation-related requests (new reservations, changes/cancellations, and refunds) via email.
It may take some time for us to respond to email inquiries.
If you are inquiring about the results of retroactive flight mile registration, please use "Retroactive Registration Results" as the subject line. In the content section, please provide the following information: your name as written on the ticket, date of travel, flight number (route), ticket number, and booking class (for international flights only).
If you need to correct your registered information such as gender or date of birth, please use "Information Update" in the subject line. In the content section, please enter the correct gender or date of birth.
For changing your registered name or other procedures related to updating member information, please contact the "Various Procedures" .
If you have already made your request over the telephone or on the ANA website, we may not reply to your email.

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We kindly ask that you refrain from using our email replies for other purposes, such as posting them in part or whole on social networking sites.
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Please note that we may not be able to reply depending on the content of your inquiry.
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We do not accept sales-related requests, invitations, etc. via this inquiry form.