Welcome-Home Limousine Taxi Service

ANA offers complimentary limousine taxi service to customers flying back in a first class or a business class.
This service will take you from Narita airport, Nagoya(Chubu Centrair International) airport or Itami airport to your destination. Please see "Eligibility Conditions" and the areas eligible for complimentary service in "How to use this service".

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This service applies to a customer meeting all following conditions.

Eligible period

From April 1st, 2019 Until March 31st, 2020 (date for departing Japan)
Valid until April 30th, 2020 for flights arriving at Japan.

From April 1st, 2020 Until March 31st, 2021 (date for departing Japan)
Valid until April 30th, 2021 for flights arriving at Japan.

Who can use this?(Membership)

●A member of ANA Mileage Club
(Customers who enrolled in ANA Mileage Club just before an application for this service are also available. We recommend using Online enrollment through which you can be enrolled instantaneously.)

●A member of 'Mileage Plus' of United Airlines

●A member of 'Miles & More' of Lufthansa / Swiss International Air Lines / Austrian Airlines

Eligible classes / fares

The ticket should be a round-trip ticket which starts from Japan.
* Limousine service reservation is accepted after ticket issuance.
* Both of the outbound journey and the return journey must be one of the following eligible classes/fares each.

Boarding Class Fare/Booking Class
ANA First Class Adult normal fare "Full Flex Plus" / F class
ANA discount fares "Value" / A class(departing from Japan)
ANA Business Class Adult normal fare "Full Flex Plus" / J class
ANA discount fares "Flex Plus" / J or C class(departing from Japan)
ANA discount fares "Value Plus" / C class(departing from Japan)
  • Please check your booking class on the View Reservation Screen on ANA Website or on your e-Ticket Itinerary Receipt.
  • * "Full Flex Plus", "Flex Plus", "Value", and "Value Plus" are proper names in the case a ticket is purchased in ANA flight number.
  • * The Mileage Club award tickets, tour fares, Round the World fare, and a fare/booking class which is not listed above(e.g. D/Z/P booking class among the Business class) will be excluded.

For all other questions regarding eligible fares, please contact ANA Hire Desk below.

Eligible routes

*Both of the outbound journey and the return journey must be one of the following eligible routes each.

  • ● North America
    Washington D.C., Los Angeles, San Francisco, New York, Chicago, Seattle, Houston, San Jose, Denver, Vancouver, Mexico city
  • ● Europe
    Frankfurt, Munich, London, Paris, Dusseldorf, Brussels, Zurich, Vienna, Milano, Stockholm

* If you use arrival flights to Haneda airport, this service is not available.

Eligible Flight numbers

* Both of the outbound journey and the return journey must be one of the following eligible flight number each.

1. Departure flight from Japan

* The table below includes flights that will be canceled at the end of March.

Destination Japan Departure Airport ANA operated flights UA operated flights
Washington D.C. Narita NH2/UA7942 UA804/NH7028
Washington D.C. Haneda NH102/UA7942 UA804/NH7028
Los Angeles Narita NH6/UA7946 UA33/NH7018
Los Angeles Narita NH176/UA7928
Los Angeles Haneda NH106/UA7982 UA38/NH7542
Los Angeles Haneda NH126/UA7928
San Francisco Narita NH8/UA7950 UA838/NH7012
San Francisco Haneda UA876/NH7010
San Francisco Kansai UA34/NH7070
New York Narita NH10/UA7927 UA78/NH6452
New York Haneda NH110/UA7910 UA130/NH7544
Chicago Narita NH12 /UA7926 UA882/NH7006
Chicago Haneda NH112/UA7912 UA882/NH7006
Seattle Narita NH178/UA7930
Seattle Haneda NH118/UA7930
Houston Narita NH174/UA7936 UA6/NH6450
Houston Haneda NH114/UA7936
San Jose Narita NH172/UA7923
San Jose Haneda NH120/UA7923
Denver Narita UA142/NH7032
Vancouver Haneda NH116
Mexico city Narita NH180

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Destination
Japan Departure Airport
ANA operated flights
LH, LX, OS operated flights
London Haneda NH211
Paris Haneda NH215
Frankfurt
Haneda
NH223/LH4919
LH717/NH5853
Frankfurt
Haneda
NH203/LH4921

Frankfurt
Nagoya

LH737/NH6009
Munich
Haneda
NH217/LH4923
LH715/NH5851
Munich Kansai LH743/NH7880
Dusseldorf
Narita
NH209/LH4961

Brussels
Narita
NH231

Vienna
Haneda NH205/OS8564
Vienna Narita OS52/NH6325
Zurich Narita
LX161/NH6751
Zurich Kansai LX159/NH6767
Milano Haneda NH207
Stockholm Haneda NH221

閉じる

* The table below includes flights that will be canceled at the end of March.

Destination Japan Departure Airport ANA operated flights
Delhi Haneda NH837
Delhi Narita NH827
Mumbai Narita NH829
Chennai Narita NH825

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2. Arrival flight to Japan

Flights which are ANA-operated and booked with ANA flight numbers are eligible. Codeshare flights are not eligible for our limousine taxi service. If your arrival flight to Japan is operated by United Airlines, Lufthansa, Swiss International Air Lines or Austrian Airlines, each airline has its own limousine taxi service. For details of terms and conditions and how to request for the service, please contact the applicable airline, listed in "Application method" on "How to Use This Service" tab.

* The table below includes flights that will be canceled at the end of March.

Departure Airport Japan Arrival Airport ANA operated flights
(Welcome-Home Limousine Taxi Service offered by ANA)
Washington D.C. Narita NH1
Los Angeles Narita NH5
Los Angeles Narita NH175
San Francisco Narita NH7
New York Narita NH9
Chicago Narita NH11
Seattle Narita NH177
Houston Narita NH173
San Jose Narita NH171
Mexico city Narita NH179

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Departure Airport Japan Arrival Airport
ANA operated flights
(Welcome-Home Limousine Taxi Service offered by ANA)
Dusseldorf
Narita
NH210
Brussels
Narita
NH232

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* The table below includes flights that will be canceled at the end of March.

Departure Airport Japan Arrival Airport ANA operated flights
Delhi Narita NH828
Mumbai Narita NH830
Chennai Narita NH826

閉じる

【Attention】

  • (1)This service is effective only on the day when the applicable flight arrives in Japan.
  • (2)Routes and flights other than listed above are not applicable.
  • (3)When your flight fulfill the bellow all, you can use this service once either a)from Narita airport to Haneda airport, b)at Nagoya airport, or c)at Itami airport.
  • - Arrival flight to Narita is operated by ANA with eligible ANA flight number in eligible routes.
  • - After arriving at Narita, you connect to an ANA domestic flight which departs from Narita or Haneda to Nagoya or Itami on the same day.
  • e.g.) Itami → Haneda → Chicago → Narita → (Land traffic) → Haneda → Itami: ○ eligible
     When your international flight arrives at Narita airport and connects to an ANA domestic flight which departs from Narita or Haneda to itami airport on the same day, you can use this service.

Application method

In the case arrival flight to Japan is operated by ANA

Reservation to limousine service is accepted after ticket issuance.

Necessary matters in making a reservation

  • When making a reservation, please let us know the following information.(Please see your e-Ticket Itinerary Receipt.)
    • 1) the departure date and the flight number of your departure flight from Japan
    • 2) the local departure date and the flight number of your return flight to Japan
    • 3) your name
    • 4) ANA Mileage Club (or ANA card) membership number, United Airlines "Mileage Plus" member ship number, or Lufthansa German Airlines/Swiss International Air Lines / Austrian Airlines "Miles&More" membership number
    • 5) the detailed address of your destination
  • If you make a reservation online, please provide following information also.
    • 6) the postal code of the destination
    • 7) the contact phone number
    • 8) the booking class on your ticket
    • 9) your e-mail address

Application

●Online Reservation
period for acceptance : after ticket issuance - 2 business days prior to departure from Japan(except Sundays, national holidays, Year end and New Year 29Dec-3Jan) *From April 1st, 2020, we will be closed on Saturday.

  • ●Telephone Reservation to ANA Hire Desk in Japan
    - Phone <81>(0)3-5860-0761 / business hours 9:00-17:30
    - period for acceptance : after ticket issuance - 48 hours prior to local departure time of your return flight to Japan (except Sundays, national holidays, Year end and New year 29Dec-03Jan) *From April 1st, 2020, we will be closed on Saturday.
  • ●Telephone Reservation to ANA overseas office
    - period for acceptance : after departure from Japan - 48 hours prior to local departure time of your return flight to Japan (within the business hours of each ANA overseas office)
  • [NOTICE]
    * To change/cancel your reservation, please contact us by the above deadline. After that, we will accept cancellation only.
    * ANA's Welcome-Home limousine taxi service cannot be booked at travel agencies.

In the case arrival flight to Japan is operated by United Airlines, Lufthansa, Swiss International Air Lines or Austrian Airlines

Each airline has its own limousine taxi service. Please ask details to the airline.

  • ・United Airlines
    TEL 03-6732-5011 (from Japan domestic call)
    Service hours  09:00 - 19:30 (MON-FRI), 9:00 - 17:00 (SAT・SUN・HOLIDAY)
  • ・Lufthansa/Swiss International Air Lines/Austrian Airlines
    TEL 0570-089-000 (from Japan domestic call)
    Service hours  09:00 - 18:00 (MON-FRI), 9:00 - 17:00 (SAT・SUN・HOLIDAY)
  • * Some airlines accept a reservation on their web site. Please contact each airlines for more details.

On the day of using the limousine service

After you arrive at the airport on the day of using this limousine service, please come to the pick-up location at the airport.The driver will take you to the requested destination.
* Please come to the pick-up location within 1 hour after your flight arrived. If you cannot come within 1 hour after your flight, please contact limousine company.

●Pick-up locations at each airport / Areas eligible for complimentary service

●Limousine company
・Narita Int'l Airport
 Manzaki kotsu  Phone  0120-454-787 / 0476-22-7964

・Nagoya Airport(Chubu Centrair International airport)
 Meitetsu Chita Taxi Phone  0569-37-2221

・Itami Airport
 Nihon Kotsu Phone  06-6532-1131

Important Reminder

  • ・The service cannot be used unless a reservation has been made in advance.
  • ・The service can be used at one airport only.It cannot be combined with using at other airports. Also, the limousine driver can take you to only one specified destination.
  • ・Main areas eligible for complimentary service is listed up in "Pick-up locations at each airport / Areas eligible for complimentary service". The areas may change.Please contact ANA Hire Desk to confirm that when you apply.
  • ・Customers are responsible for paying additional charge for areas beyond those eligible for complimentary service, toll of the toll road(*1), and expressway toll(*2). Please pay excess charge/toll in the vehicle in cash of Japanese yen. If you would like to know accurate charge/toll, please contact ANA HIre Desk.
    • ∗1 The Tokyo Bay Aqua-Line is a toll road.
    • ∗2 We will bear the first expressway toll within areas eligible for complimentary service. If you use expressway more, please pay expressway toll from the second.
  • ・About a request for Non-smoking/Smoking vehicle.
    • [When you use the service from Narita or Itami airport]
      • Smoking is permitted in all vehicles basically. Please contact ANA Hire Desk if you wish to use a Non-smoking vehicle. Limousine companies will deodorize a vehicle.
    • [When you use the service from Nagoya airport]
      • All vehicles are completely non-smoking. Please refrain from smoking in the car.
  • ・The limousine service is offered with Crown/Cedric class vehicles.Vehicle types cannot be specified.
    • ∗Please note that the vehicle type may change.
  • ・The number of vehicles for this limousine service is limited.If a limousine vehicle is not available, a taxi will be called in.
  • ・If you request for this service, you may not be eligible for other ANA campaign awards that are being offered at the same time as this service.
  • ・This service cannot be used if your arrival flight to Japan is no longer satisfied this service conditions(eligible period, class , fare, route, flight number) regardless of the reason (regardless of bad weather, equipment maintenance, customer convenience, etc.)
  • ・If the arrival flight to Japan is changed to the flight that satisfies this service conditions for reasons other than the customer's convenience such as bad weather or equipment maintenance, we will try to re-arrange the limousin service according to the arrival time, but it cannot be guaranteed.
  • ・Please contact us by the deadline for any changes due to customer convenience.

With this service, ANA bears the cost of the limousine service (including the first expressway toll) from the airport to the area specified by ANA in accordance with the Conditions of Carriage of Manzaki Kotsu Co., Ltd./Meitetsu Chita Taxi Co., Ltd./Nihon Kotsu Co.,Ltd. Please note, however, that the limousine service company may change to a different company depending on vehicle availability.