Welcome-Home Limousine Taxi Service

ANA offers complimentary limousine taxi service to customers flying back in a first class or a business class.
This service will take you from Narita airport, Nagoya(Chubu Centrair International) airport or Itami airport to your destination. Please see "Eligibility Conditions" and the areas eligible for complimentary service in "How to use this service".

This service is available for customers who meet all the eligibility conditions (period, membership status, booking class, fare, route, flight number).

Eligible period

2020

From April 1st, 2020 Until March 31st, 2021 (date for departing Japan)
Valid until April 30th, 2021 for flights arriving at Japan.

Who can use this?(Membership)

  • A member of ANA Mileage Club
    (Customers who enrolled in ANA Mileage Club just before an application for this service are also available. We recommend using Online enrollment through which you can be enrolled instantaneously.)
  • A member of 'Mileage Plus' of United Airlines
  • A member of 'Miles & More' of Lufthansa / Swiss International Air Lines / Austrian Airlines

Eligible classes / fares

The ticket should be a round-trip ticket which starts from Japan.

  • Limousine service reservation is accepted after ticket issuance.
  • Both of the outbound journey and the return journey must be one of the following eligible classes/fares each.
Eligible Fares and Booking Classes by Boarding Class
Boarding Class Fare/Booking Class
ANA First Class Adult normal fare "Full Flex Plus" / F class
ANA First Class ANA discount fares "Value" / A class(departing from Japan)
ANA Business Class Adult normal fare "Full Flex Plus" / J class
ANA Business Class ANA discount fares "Flex Plus" / J or C class(departing from Japan)
ANA Business Class ANA discount fares "Value Plus" / C class(departing from Japan)

Please check your booking class on the View Reservation Screen on ANA Website or on your e-Ticket Itinerary Receipt.

  • "Full Flex Plus", "Flex Plus", "Value", and "Value Plus" are proper names in the case a ticket is purchased in ANA flight number.
  • The Mileage Club award tickets, tour fares, Round the World fare, and a fare/booking class which is not listed above(e.g. D/Z/P booking class among the Business class) will be excluded.

For all other questions regarding eligible fares, please contact ANA Hire Desk.

Eligible routes

Both of the outbound journey and the return journey must each be one of the following eligible routes.

North America

Washington D.C., Los Angeles, San Francisco, New York, Chicago, Seattle, Houston, San Jose, Denver, Vancouver, Mexico city

  • If you use arrival flights to Haneda airport, this service is not available.

Europe

Frankfurt, Munich, London, Paris, Dusseldorf, Brussels, Zurich, Vienna, Milano, Stockholm

  • If you use arrival flights to Haneda airport, this service is not available.

Eligible Flight numbers

Both of the outbound journey and the return journey must each be one of the following eligible flight number.

Departure flight from Japan

  • "-" indicates that it is unavailable. 
Destination Japan Departure Airport ANA operated flights UA operated flights
Washington, D.C. Haneda NH102/UA7942 UA804/NH7028
Los Angeles Narita NH6/UA7946 UA33/NH7018
Los Angeles Haneda NH106/UA7982 UA38/NH7542
Los Angeles Haneda NH126/UA7928 -
San Francisco Narita NH8/UA7950 UA838/NH7012
San Francisco Haneda - UA876/NH7010
San Francisco Kansai - UA34/NH7070
New York Narita NH10/UA7927 UA78/NH6452
New York Haneda NH110/UA7910 UA130/NH7544
Chicago Narita NH12 /UA7926 -
Chicago Haneda NH112/UA7912 UA882/NH7006
Seattle Haneda NH118/UA7930 -
Houston Haneda NH114/UA7936 -
San Jose Haneda NH120/UA7923 -
Denver Narita - UA142/NH7032
Vancouver Haneda NH116 -
Mexico City Narita NH180 -
  • "-" indicates that it is unavailable. 
Destination Japan Departure Airport ANA operated flights LH, LX, OS operated flights
London Haneda NH211 -
Paris Haneda NH215 -
Frankfurt Haneda NH223/LH4919 LH717/NH5853
Frankfurt Haneda NH203/LH4921 -
Frankfurt Nagoya - LH737/NH6009
Munich Haneda NH217/LH4923 LH715/NH5851
Munich Kansai - LH743/NH7880
Dusseldorf Narita NH209/LH4961 -
Brussels Narita NH231 -
Vienna Haneda NH205/OS8564 -
Vienna Narita - OS52/NH6325
Zurich Narita - LX161/NH6751
Zurich Kansai - LX159/NH6767
Milano Haneda NH207 -
Stockholm Haneda NH221 -
Destination Japan Departure Airport ANA operated flights
Delhi Haneda NH837
Mumbai Narita NH829
Chennai Narita NH825

Arrival flight to Japan

Flights which are ANA-operated and booked with ANA flight numbers are eligible. Codeshare flights are not eligible for our limousine taxi service.
If your arrival flight to Japan is operated by United Airlines, Lufthansa, Swiss International Air Lines or Austrian Airlines, each airline has its own limousine taxi service. For details of terms and conditions and how to request for the service, please contact the applicable airline, listed in "Application method" on "How to Use This Service" tab.

Departure Location Japan Arrival Airport ANA operated flights
 (Welcome-Home Limousine Taxi Service offered by ANA)
Los Angeles Narita NH5
San Francisco Narita NH7
New York Narita NH9
Chicago Narita NH11
Mexico City Narita NH179
Departure Location Japan Arrival Airport ANA operated flights
(Welcome-Home Limousine Taxi Service offered by ANA)
Dusseldorf Narita NH210
Brussels Narita NH232
Departure Location Japan Arrival Airport ANA operated flights
Mumbai Narita NH830
Chennai Narita NH826
Notes
  • This service is effective only on the day when the applicable flight arrives in Japan.
  • This service is unavailable for routes and flights not listed on this page.
  • When your flight fulfill the bellow all, you can use this service once either a)from Narita airport to Haneda airport, b)at Nagoya airport, or c)at Itami airport.
    • When you return to Japan on an international flight operated by ANA under an eligible ANA flight number on an eligible route.
    • When you return to Narita Airport (Japan) on an international flight operated by ANA under an eligible ANA flight number on an eligible route, and then connect to an ANA Japan domestic flight departing from Narita Airport or Haneda Airport for Nagoya Airport or Itami Airport on the same day.
Cases that can be used
  • The symbol "-" indicates the destination.

Itami - Haneda - Chicago - Narita - (Land traffic) - Haneda - Itami

The service is available if you arrive at Narita and then board an ANA Japan domestic flight connecting to Itami on the same day.

Application method

In the case arrival flight to Japan is operated by ANA

Reservation to limousine service is accepted after ticket issuance.

Necessary matters in making a reservation

When making a reservation, please let us know the following information. (Please see your e-Ticket Itinerary Receipt.)

  • the departure date and the flight number of your departure flight from Japan
  • the local departure date and the flight number of your return flight to Japan
  • your name
  • ANA Mileage Club (or ANA card) membership number, United Airlines "Mileage Plus" member ship number, or Lufthansa German Airlines/Swiss International Air Lines / Austrian Airlines "Miles&More" membership number
  • the detailed address of your destination (home address, work location, etc.)

If you make a reservation online, please provide following information also.

  • the postal code of the destination
  • the contact phone number
  • the booking class on your ticket
  • your e-mail address

Application

Online Reservation

period for acceptance : after ticket issuance - 2 business days prior to departure from Japan (except Sundays, national holidays, Year end and New Year 29Dec-3Jan)

  • From April 1st, 2020, we will be closed on Saturday.

Telephone Reservation to ANA Hire Desk in Japan

Business Hours: 9:00-17:30

period for acceptance : after ticket issuance - 48 hours prior to local departure time of your return flight to Japan (except Sundays, national holidays, Year end and New year 29Dec-03Jan)

  • From April 1st, 2020, we will be closed on Saturday.

Telephone Reservation to ANA overseas office

period for acceptance : after departure from Japan - 48 hours prior to local departure time of your return flight to Japan (within the business hours of each ANA overseas office)

NOTICE

  • To change/cancel your reservation, please contact us by the above deadline. After that, we will accept cancellation only.
  • ANA's Welcome-Home limousine taxi service cannot be booked at travel agencies.

In the case arrival flight to Japan is operated by United Airlines, Lufthansa, Swiss International Air Lines or Austrian Airlines

Each airline has its own limousine taxi service. Please ask details to the airline.

Make Reservations by Phone

United Airlines

Service hours: 9:00-19:30 (MON-FRI)/ 9:00-17:00 (SAT・SUN・HOLIDAY)

Lufthansa/Swiss International Air Lines/Austrian Airlines

Service hours: 9:00-18:00 (MON-FRI)/ 9:00-17:00 (SAT・SUN・HOLIDAY)

  • Some airlines accept a reservation on their web site. Please contact each airlines for more details.

On the day of using the limousine service

After you arrive at the airport on the day of using this limousine service, please come to the pick-up location at the airport. The driver will take you to the requested destination.

  • Please come to the pick-up location within 1 hour after your flight arrived. If you cannot come within 1 hour after your flight, please contact limousine company.

Pick-up locations at each airport / Areas eligible for complimentary service

Limousine company

Contact by phone

Narita Int'l Airport Manzaki kotsu

Nagoya Airport(Chubu Centrair International airport)  Meitetsu Chita Taxi
Itami Airport Nihon Kotsu

Important Reminder

  • The service cannot be used unless a reservation has been made in advance.
  • The service can be used at one airport only. It cannot be combined with using at other airports. Also, the limousine driver can take you to only one specified destination.
  • Main areas eligible for complimentary service is listed up in "Pick-up locations at each airport / Areas eligible for complimentary service". The areas may change. Please contact ANA Hire Desk to confirm that when you apply.
  • Customers are responsible for paying additional charge for areas beyond those eligible for complimentary service, toll of the toll road(*1), and expressway toll(*2). Please pay excess charge/toll in the vehicle in cash of Japanese yen. If you would like to know accurate charge/toll, please contact ANA HIre Desk.
    • *1.The Tokyo Bay Aqua-Line is a toll road.
    • *2.We will bear the first expressway toll within areas eligible for complimentary service. If you use expressway more, please pay expressway toll from the second.
  • About a request for Non-smoking/Smoking vehicle.
    • (When you use the service from Narita or Itami airport) Smoking is permitted in all vehicles basically. Please contact ANA Hire Desk if you wish to use a Non-smoking vehicle. Limousine companies will deodorize a vehicle.
    • (When you use the service from Nagoya airport) All vehicles are completely non-smoking. Please refrain from smoking in the car.
  • The limousine service is offered with Crown/Cedric class vehicles. Vehicle types cannot be specified.
    • Please note that the vehicle type may change.
  • The number of vehicles for this limousine service is limited. If a limousine vehicle is not available, a taxi will be called in.
  • If you request for this service, you may not be eligible for other ANA campaign awards that are being offered at the same time as this service.
  • This service cannot be used if your arrival flight to Japan is no longer satisfied this service conditions(eligible period, class , fare, route, flight number) regardless of the reason (regardless of bad weather, equipment maintenance, customer convenience, etc.)
  • If the arrival flight to Japan is changed to the flight that satisfies this service conditions for reasons other than the customer's convenience such as bad weather or equipment maintenance, we will try to re-arrange the limousin service according to the arrival time, but it cannot be guaranteed.
  • Please contact us by the deadline for any changes due to customer convenience.
  • ANA Hire Desk and limousine companies may be closed without notice due to enforcement, instructions, requests, etc. from administrative agencies. In that case, the service may not be offered.

With this service, ANA bears the cost of the limousine service (including the first expressway toll) from the airport to the area specified by ANA in accordance with the Conditions of Carriage of Manzaki Kotsu Co., Ltd./Meitetsu Chita Taxi Co., Ltd./Nihon Kotsu Co.,Ltd. Please note, however, that the limousine service company may change to a different company depending on vehicle availability.

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