ANA Mileage Club inquiries

Operational support is available for flight reservations and purchases made via the ANA and partner websites, as well as for ANA Mileage Club services.

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Telephone inquiry

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ANA Mileage Club Service Center

Number
「3」
Business Hours

Monday - Friday 9:00AM - 7:00PM
Saturday 9:00AM - 5:00PM
(Closed on Sundays, National Holidays, and New Year Holidays)

* Business hours are temporarily changed. For details, please see the Special Notice on the contact us (ANA Mileage Club) page.

Tokyo
Business Hours

Monday - Friday 9:00AM - 7:00PM
Saturday 9:00AM - 5:00PM
(Closed on Sundays, National Holidays, and New Year Holidays)

* Business hours are temporarily changed. For details, please see the Special Notice on the contact us (ANA Mileage Club) page.

ANA Premium members and ANA Card members may call the phone number for members-only service desk in "My Menu" from the Top page of ANA Website(PC) by logging in.

Email inquiry

It may take some time for us to respond to email inquiries.

Please call us if you require immediate assistance.

If you have already made your request over the telephone or on the ANA website, we may not reply to your email.

Please note that the following cannot be done via email.

  • Requests for seat availability information, reservations, reservation changes/cancellations, ticket refund requests
  • ●Technical questions regarding your computer

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