ANA Mileage Club inquiries

Operational support is available for flight reservations and purchases made via the ANA and partner websites, as well as for ANA Mileage Club services.

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Choose Your Inquiry Method

Use our automatic chat response service.

Telephone inquiry

* Please confirm that you have the correct telephone number before dialing.

ANA Mileage Club Service Center

Number
「3」
Business Hours

Monday - Saturday 9:00AM - 5:00PM
(Closed on Sundays, National Holidays, and New Year Holidays)

Tokyo
Business Hours

Monday - Saturday 9:00AM - 5:00PM
(Closed on Sundays, National Holidays, and New Year Holidays)

ANA Premium members and ANA Card members may call the phone number for members-only service desk in "My Menu" from the Top page of ANA Website(PC) by logging in.

Email inquiry

  • ・We cannot provide information on seat availability or handle reservation-related requests (new reservations, changes/cancellations, and refunds) via email.
  • ・It may take some time for us to respond to email inquiries.
  • ・If you have already made your request over the telephone or on the ANA website, we may not reply to your email.
    Please also note that we may contact you via means other than an email.
  • We kindly ask that you refrain from using our email replies for other purposes, such as posting them in part or whole on social networking sites.
  • Please note that we may not be able to reply depending on the content of your inquiry.
  • We do not accept sales-related requests, invitations, etc. via this inquiry form.

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