ANA Disability Desk

If you have any questions or concerns please contact the ANA Disability Desk. Please check the FAQ for helpful information.

Inquiries by Telephone

  • When calling from outside Japan, dial the country code 81 and the number (omit the 0 if the number starts with 0).

9:00AM-5:00PM (JST; open daily)

Fixed rate within Japan

Toll-free numbers cannot be dialed from cell phones.

Inquiries via Fax

  • When calling from outside Japan, dial the country code 81 and the number (omit the 0 if the number starts with 0).

Toll-free numbers cannot be dialed from cell phones.

Email inquiry

It may take some time for us to respond to email inquiries.
Please call us if you require immediate assistance.
If you have already made your request over the telephone or on the ANA website, we may not reply to your email.

Please note that the following cannot be done via email.

  • Requests for seat availability information, reservations, reservation changes/cancellations, ticket refund requests
  • Technical questions regarding your computer

Customers with Hearing and Speech Disabilities

What is +Voice?

This is a service that enables customers with hearing and speech impairments to make inquiries to ANA in real time.

If you have any questions or concerns please contact the ANA Disability Desk.