Customers with Sleep Apnea Syndrome (CPAP Usage)

The icons named Japan Domestic or International indicate differences in service for Japan domestic and international flights. Content not marked with an icon applies to both, Japan domestic and international flights.

Important Notice

On certain class seat of the 212-seat B777-300ER, specific CPAP devices (SleepMate 10 Series and AirSense 10 Series) cannot be used.

Reservations

If you plan to use CPAP on board, please contact the ANA Disability Desk in advance. Some electric medical devices emit radio waves during operation, or their batteries may be classified as restricted dangerous goods. To ensure your safety, we need to verify your device before your flight.

Information Required

When contacting us, please provide the following details:

Device Name
Manufacturer
Product Name
Model Number
Dimensions
Battery Type

To ensure a smooth process, please provide these details via the "Medical Electronic Equipment's Entry Sheet" or the online form below.

Medical Device Application Form

Electric Power Availability

Available for use except during takeoff, landing, taxiing, and while parked. Please note that seat power outlets may not be available on certain aircraft or in some travel classes.
Power supply may be interrupted without prior notice in the event of a system malfunction or power overload.
For more details, please refer to "How to Use the Seat Plug Socket / USB Port"

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Seat power outlets cannot be used for medical devices other than CPAP.
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Humidification functions are not permitted for use on board.

On certain class seat of the 212-seat B777-300ER, specific CPAP devices (SleepMate 10 Series and AirSense 10 Series) cannot be used.
On Boeing 787-9 aircraft, if your Sleepmate 10 or AirSense 10 does not power on when connected, please ensure the power jack is fully inserted into the outlet and hold it firmly in place for 10 seconds.

Codeshare flights

When using codeshare flights, the rules and services of the operating carrier apply. Please contact each company for details. For details, please refer to "Customers on Codeshare Flights".