Frequently Asked Questions

This page provides answers to frequently asked questions.

Customers with Walking Disabilities

A: Wheelchairs are available for use at the airport. Please request at the check-in counter.
For more information, please refer to Customers with Walking Disabilities.

A: Yes, you can check in your wheelchair free of charge. Please inform the ANA Disability Desk of the wheelchair size, weight, and type of battery. For more information, please refer to Customers with Walking Disabilities.

A: Yes, you can bring canes and crutches on board (except for those with sharp ends).
Please stow your cane somewhere easily accessible for you such as under the seat. As for crutches, a cabin attendant will take care of them.

Customers Carrying Medical Equipment on Board

A: Medical oxygen cylinders are allowed on board (except for flights to and from the US). Rentals are also available (fee applies). If you wish to use a medical oxygen cylinder on board, you need to issue a Medical Information Form (MEDIF).  
For more information, please refer to Customers with Medical Requirements.

A: Please contact the ANA Disability Desk in advance to confirm whether your CPAP machine is eligible for usage on board. Please provide the manufacturer, product name, model number, size, and the type of battery. For more information, please refer to Customers with Sleep Apnea Syndrome (SAS) The usage of the electric power outlet of aircraft seats is allowed only with CPAP machines which are approved by ANA. Customers with Sleep Apnea Syndrome (CPAP Usage)

  • *1.CPAP (Continuous Positive Airway Pressure) is equipment to treat sleep apnea syndrome.

A: Please contact the ANA Disability Desk in advance to confirm whether your device is eligible for usage on board. Please provide the manufacturer, product name, model number, size, and the type of battery. For more information, please refer to Customers with Medical Requirements. Please note that medical devices are not allowed to be used with the electric power outlet of aircraft seats as they do not provide a stable flow of electric power.

A. Yes, you can carry on and use personal insulin syringes and medicine on board.
While you can bring medical syringes on board without advance declaration or issuing a Medical Information Form (MEDIF), we recommend you to prepare a document explaining the content and purpose (medical prescriptions, certificate from doctor, diabetic patient ID card, etc.) to go through the security check smoothly. For more information, please refer to Customers Carrying Self-administered Medical Syringes for Use on Board.
Customers usually using Autoinjectors (Injection Needles) and portable medical devices such as Insulin Pumps on Board

Customers with Implanted Cardiac Pacemakers or Metal Implants

A: There is no need to notify us of your condition in advance. However, please inform the security inspector at the security checkpoint that you have a pacemaker. For more information, please refer to Customers with Implanted Cardiac Pacemakers or Metal Implants.

A: There is no need to notify us of your condition in advance. However, please inform the security inspector at the security checkpoint that you have a metal implant. For more information, please refer to Customers with Implanted Cardiac Pacemakers or Metal Implants.

Customers with Medical Requirements

A: Even for medical purposes, scissors are restricted items and not allowed to be carried on board. Please prepare it cut in advance.

A: It depends on how severe your condition is so please consult your physician in advance. You may bring your inhaler on board. However, the in-flight environment may affect your health. For more information, please refer to Cabin Environment.

A: There are some airports with a clinic but special facilities for dialysis are not available. Please confirm directly with the airport and make necessary preparations in advance. We do not recommend doing a dialysis on board because of the concentrated air and lack of space.
Consult your doctor and contact the ANA Disability Desk in advance if you wish to have a dialysis on board.

A: Your child is not allowed to fly if it has a contagious disease listed in the School Health and Safety Law not allowing attendance at school such as mumps or rubella and the restrain period has not yet passed. However, should your physician determine that your child is no longer contagious, they may be allowed to fly so please consult your doctor. In this case, you may be asked to issue a Medical Information Form (MEDIF).
For more information, please refer to Medical Information Form (MEDIF).

A: You are not allowed to fly if you have a contagious disease listed in the School Health and Safety Law not allowing attendance at school and the restrain period has not yet passed. However, should your physician determine that your child is no longer contagious, they may be allowed to fly so please consult your doctor. In this case, you may be asked to issue a Medical Information Form (MEDIF).
For more information, please refer to Medical Information Form (MEDIF).

A: We understand that you are concerned. There are many things that could trigger and result in panic attacks (insecurity, fear, palpitations, trouble breathing, hyperventilation, vertigo) during a flight. Please consult your physician to see if you are fit to fly and what to do should you have a panic attack while on board. Make sure to carry effective medication. If you are unable to take the medicine yourself, we suggest that you have an escort with you. We can also arrange your seating so please let us know when you make your reservation.

A : You can carry your medication on board. We recommend that you bring a document with information about your medication, such as your medication booklet, the medication label, a copy of your prescription, or a doctor's certificate.

A: All customers are required to take an upright seated position with the seat belt fastened during takeoff and landing.
Assistive equipment helps customers to sit upright, and is available free of charge for those who are worried about keeping their upper body in place while flying on an aircraft. Furthermore, you may be able to use your own assistive equipment inside the cabin, so please let us know if you would like to do so.

A: ANA strives to not select or use peanuts as an ingredient for in-flight meals and drinks on ANA Group-operated Japan*1 domestic and international flights. However, there is a possibility that the meals and drinks may be exposed to peanuts or peanut by-products (such as peanut oil) during preparation or manufacturing.
For more information refer to ANA Policy Regarding Customers with Peanut Allergies.

  • *1.Excludes codeshare flights. Please consult the operating airline for code-share flights.

Discount Fare for Customers with Disabilities (Japan Domestic Flights)

A: Available to passengers aged 12 or over at the time of departure in possession of one of the booklets/certificates below, and up to one caregiver traveling on the same flight.

  • Physical disability certificate
  • War injured and Sickness certificate
  • Medical rehabilitation handbook
  • Mental disability certificate
  • If the passenger with the booklet/certificate is a child (3-11 years old), the caregiver will be eligible for the Disability Discount even if the child is traveling using a different fare.
  • If the passenger with the booklet/certificate is an infant (0-2 years old) who is not using a seat, the caregiver will not be eligible for the Disability Discount.
  • This fare is not available with a Health & Welfare Certificate for Persons with Mental Disabilities that is not valid on the departure date.

For more information refer to Disability Discount and Premium Disability Discount.

A: Discount for customers with disabilities can be reserved online (Japan site only). Search for seat availability, then click the Other Fares tab and select Disability Discount.

A: Yes, the discount fare will apply to the caretaker. As for the child, the child fare will apply.

A: No, the discount fare will not apply to the caretaker as no fare is applied to the infant.

Others

A: Yes. Assistance dogs including guide dogs, hearing dogs, and mobility assistance dogs can be brought on board free of charge. For US and Mexico flights, assistance dogs besides guide dogs, hearing dogs, and mobility assistance dogs (e.g., emotional support dogs and alert dogs) can be brought on board if the conditions are met.

A: If you are going to travel within 28 days of your due date, you need to issue a Medical Information Form (MEDIF). For more information, refer to Pregnant women (Japan Domestic Flights) / Pregnant women (International Flights)
If the above condition does not apply to you, there should be no problems in flying; however, please be aware of the cabin environment and the time you fly. Consult your physician in advance to ensure that you are fit to fly.
For information regarding the environment on board, see Cabin Environment.

A: If you are going to travel within 28 days of your due date, you need to issue a Medical Information Form (MEDIF). For more information, refer to Pregnant women (International Flights)
If the above condition does not apply to you, there should be no problems in flying; however, please be aware of the cabin environment and the time you fly. Consult your physician in advance to ensure that you are fit to fly.
For information regarding the environment on board, see Cabin Environment.

A: Please consult the ANA Disability Desk about your baby’s condition in advance. Should you need an incubator or other medical equipment, please contact the ANA Disability Desk. For more information, please refer to Customers with Medical Requirements.

If you have any questions or concerns please contact the ANA Disability Desk.