Temporarily Suspend Service on Select Routes Due to the Novel Coronavirus (COVID-19)

Update April XX 2020

Thank you very much for your continued and loyal support of ANA.

The Japanese government is making additional efforts toward the drastic bolstering of border security measures against the novel coronavirus (COVID-19), and various other countries are bolstering their own measures against the virus as well. In light of this and with passenger demand falling, we have decided to make changes to some of our international routes and/or the number of flights that we plan to operate.
This page provides information on our current plans for flight operations.
Future plans for flight operations will be announced as soon as they have been decided.
Since flight operations are subject to change depending on circumstances, please see Flight Status for the latest flight status information.

  • The symbol "⇒" indicates the destination.
  • Some of these plans are based on the premise that we receive permission from the relevant authorities.
  • Customers connecting from another airline should check the status of their flight on the homepage of the respective airline.
Information

Suspension of reservations for international flights into Japan:
As part of the Japanese Government's enhancement of border control measures, the number of arrivals into Japan has been tightened since March 8, 2021.
ANA has been controlling the number of reservations for its international flights into Japan in order to comply with these restrictions, and ticket sales will be suspended when they reach the upper limit specified by the government.
We apologize for any inconvenience this may cause and appreciate your understanding.

Affected Routes

  • Flight
  • Suspended
  • Adjusting
  • Flights shown on the calendar with a yellow backgroundhave been updated most recently. Flights with a grey backgroundhave not been operated since the original planning stage.
  • We will provide notification as soon as a decision is reached for flights currently under adjustment.
  • The latest information may not be updated depending on the timing. For the latest flight status, please check the flight information.

Please swipe right to see the calendar.

Please swipe right to see the calendar.

Please swipe right to see the calendar.

Please swipe right to see the calendar.

NH7 San Francisco ⇒ Tokyo(Narita) on July 4, 2021 will operate as NH1915 San Francisco ⇒ Kansai.
NH111 Chicago ⇒ Tokyo(Haneda) on July 18, 2021 will operate as NH1935 Chicago ⇒ Kansai.

Please swipe right to see the calendar.

NH224 Frankfurt ⇒ Tokyo(Haneda) on July 25, 2021 will operate as NH1926 Frankfurt ⇒ Kansai.

  • The new launch date for flights between Tokyo (Haneda) and Milan (NH207/NH208), between Tokyo (Haneda) and Stockholm (NH221/NH222), between Tokyo (Haneda) and Istanbul (NH219/NH220), between Tokyo (Haneda) and Moscow (NH213/NH214) has not yet been confirmed. Further notification will be provided once a decision is reached.

Customers Whose Reserved Flights Have Been Canceled

ANA is emailing or calling the affected customers individually.
Due to the large volume of inquiries we are handling at present, it may be difficult to connect you to a telephone or chat operator. We sincerely apologize for any inconvenience this may cause.
Please note that customers who purchased flight tickets through a travel agency or airline other than ANA should contact the relevant travel agency or airline.

Cancellations / Refunds

Customers Who Have Purchased Tickets through the ANA Website, the ANA Reservation and Customer Service Center or at an ANA Airport Counter

Paid Tickets

If you go to the reservation confirmation screen on the ANA website and you see a message stating that a flight has been cancelled and a handling fee will not be applied to your refund, please press the Cancel button to proceed with the procedures for requesting a refund.

  • If there is no message about a handling fee not being applied or the Cancel button is not shown on the screen, please contact the ANA International Reservation and Customer Service Center to request a refund.

Award Tickets

If you make your refund request through the ANA International Reservation and Customer Service Center, a handling fee paid in mileage will not be applied to your refund.

ANA International Reservation and Customer Service Center (From Japan)

Please see Contact Us.

Other Countries

Please contact the ANA International Reservation and Customer Service Center for your country.

Customers Who Have Purchased Tickets through a Travel Agency or Another Airline

Please contact the relevant travel agency or airline.

  • For paid services directly purchased through ANA, refunds can be requested free of charge via the ANA International Reservation and Customer Service Center.

All Nippon Airways Co., Ltd.