SpinNet is the first commercial Internet service provider in Japan.

Comprehensive Email Service

SpinNet offers customers up to 6 email accounts, email services that can be accessed from both computers and mobile phones, email filtering, and other features to provide convenient email usage.

Complete Security

All email addresses are protected by anti-virus and anti-spam software as standard.
A web filtering function ensures safe, secure internet browsing environment.

Connect Anywhere

Customers can enjoy unlimited use of public wireless LAN (BB Mobile Points, etc.)!
International roaming service is available in 150 countries around the world.
You can connect to the Internet wherever you go.

Mileage Accrual

Enter your 10-digit ANA Mileage Club membership number. Earn 10 miles each month you use SpinNet.
Earn an additional 25 miles by using Flet's Hikari.

How to Accrue Miles

Enter your 10-digit ANA Mileage Club membership number. When requesting SpinNet services via the dedicated website below, enter your 10-digit ANA Mileage Club membership number.

Request via the SpinNet website for ANA Mileage Club Members.


*Clicking the link will lead to a non-ANA website, at which point the privacy policy of that website will apply to personal information protection.

Mileage Accrual Date

Approximately 1-2 months will be required for the miles to be credited to the mileage balance.


  • The customer who is indicated on the usage statement for Flet's Hikari service (B-Flet's, Flet's Hikari Next, or Flet's Hikari Premium) is eligible to earn additional miles for using said service. Click here to confirm your Flet's Hikari service usage statement.
  • Flet's Hikari service usage has become eligible for mileage accrual from August 2016. Customers will accrue 10 miles for every month of eligible service usage.
  • Requests which are not submitted through the designated page are not eligible for mileage accrual.

Contact Information

SpinNet Customer Support Center


Toll-free 0088-210-209 (Toll-free)

Monday to Friday: 10:00-19:00 (JST); Weekends and National Holidays: 11:00-18:00 (JST); Not available during the year-end/New Year holiday period.

  • *If calls cannot go through to the telephone number above.

Telephone 044-388-0607 (Toll Call Number)