Terms and Conditions for Coupons/Vouchers

Eligible Customers

Only the ANA Mileage Club member, their spouse or same-sex partner, and relatives within 2 degrees of kinship are eligible to use coupons/vouchers.

  • Only customers residing in Japan are eligible to exchange miles for coupons/vouchers.
  • Accommodation and meal coupons/vouchers may only be used by the ANA Mileage Club member who requested them and their accompanying guest(s).
  • Additionally, eligibility criteria may differ for some coupons/vouchers. For more details, please check the information for each coupon/voucher.

If a person other than the ANA Mileage Club member will use a coupon/voucher, said member must register that person as an award user. Click the Award User Registration link on the right to register.

  • Award users may be asked to present documentation to verify their relationship with the AMC member.

Terms and Conditions

  • If you do not have enough miles in your mileage balance for a redemption, the difference cannot be paid with cash or any other method.
  • Cancellation is not possible once a request has been submitted for a product.
  • After a request has been submitted, the product may require some time to be delivered. Advance reservations may be required when using coupons/vouchers, so please allow sufficient time when making a request. (In particular, delivery may require more time for requests made just before during the longer national holiday periods in Japan, including the year-end/New Year and Golden Week holidays.)
  • Change will not be given when coupons/vouchers are used for payment.
  • Coupons/vouchers which have exceeded the expiration date that is printed on the coupon/voucher will no longer be valid.
  • Unused coupons/vouchers cannot be returned. Cash and mileage refunds will also not be given.
  • Coupons/vouchers cannot be purchased or sold. Coupons/vouchers which have been purchased or sold will be invalidated.
  • ANA is not responsible for any loss or theft of coupons/vouchers. Coupons/vouchers will not be reissued for any reason.
  • Deliveries can only be made to the postal address that is registered as the delivery address on the requesting ANA Mileage Club member's account. Such postal addresses must be within Japan.

Please make sure that both the delivery location and address registered to your account are correct before submitting a request.