Customers Carrying Prescription Medications on Board
The icons named Japan Domestic or International indicate differences in service for Japan domestic and international flights. Content not marked with an icon applies to both, Japan domestic and international flights.
Points to Note upon Boarding
Medical equipment and medication can be checked in free of charge in addition to your regular check-in baggage allowance. Please note that staff may ask to check your medical equipment on the departure date.
The cabin attendants are not allowed to look after or refrigerate your medication on board. Please make sure to bring a cooling box or similar if necessary. For information on the handling of restricted carry-on items, see international flights.
If you will be carrying a cooling pack (liquid type) on an international flight for the purpose of keeping your medication refrigerated, you are also advised to select a pack that clearly indicates this purpose on its exterior, or to bring a medical certificate (in English) stating that it is required for this purpose.
Customers with asthma can bring and use their inhalers (e.g., Meptin Air) on board. If you plan to bring an electric inhaler, please see Customers Carrying Medical Equipment on Board and let us know in advance.
Permitted to be carried on and used on board.
Customers should contact the embassy of their destination regarding the import/export standards for medication as these vary by country.
- Certain procedures are required for medication containing narcotics. Please contact the Ministry of Health, Labour and Welfare for further details.
For codeshare flights operated by our partner airlines, the regulations of the relevant partner airline will apply.
Special assistance on such flights may differ from that offered by ANA. For details, please contact the partner airline operating the flight directly.
If you have any questions or concerns please contact the ANA Disability Desk.